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About Icomera

Icomera History



Global Management Team


Karl-Johan Holm

Karl-Johan Holm

President and CEO

+46 708 107 167
Karl-johan.holm@icomera.com
LinkedIn

Karl-Johan Holm, President and CEO of Icomera group, has over 20 years of experience in senior management and successfully building strong international businesses, in a wide range of industrial areas.

Dave Palmer

Dave Palmer

Senior VP: Business Region UK, Ireland, Americas, Asia, Australia

+44 7968 845016
dave.palmer@icomera.com
LinkedIn

Building on a strong foundation in telecommunications, Dave Palmer, Senior VP, has worked with mobile connectivity solutions for transport since the formation of the industry.

Jan-Eric Andersson

Jan-Eric Andersson

VP Supply Chain

+46 (0)70 5621 259
jan-eric.andersson@icomera.com
LinkedIn

Jan-Eric Andersson, VP Supply Chain and Quality, has 30 years' experience of working with all parts of supply chain management in leading positions, having previously worked at Componenta, QMatic and Ericsson.

Saeed Bashirian

Saeed Bashirian

VP Business Region: Nordic, Central and East Europe, Russia and CIS, Middle East and Africa

+46 70 987 65 16
saeed.bashirian@icomera.com
LinkedIn

Drawing on skills honed at Ericsson, Saeed Bashirian has considerable experience in helping customers transform their operations to exploit the benefits of digital innovation.

Bo-Göran Bernheim

Bo-Göran Bernheim

VP IS/IT, Support Business and Quality

+46 700 904 421
bo-goran.bernheim@icomera.com
LinkedIn

With a background in IT and management consulting at global industry firms, Bo-Göran brings his extensive experience of operations development, quality and IS/IT to this role.

Keith Howard

Keith Howard

Non-executive Advisor,
Icomera Advisory Board



LinkedIn

UK rail industry veteran Keith Howard serves on Icomera's Advisory Board. Keith holds over 30 years’ experience of applying best practices in corporate governance at board level and until recently was the Commercial Director of Porterbrook Leasing.

Magnus de Don

Magnus de Don

CFO Icomera Group

+46 76 716 4064
magnus.dedon@icomera.com
LinkedIn

Magnus de Don, CFO, came to Icomera with a strong background of working in financial roles in innovative environments and commercial contexts.

Thomas Roberts

Thomas Roberts

VP Product and Development

+46 (0)31 799 21 00
thomas.roberts@icomera.com
LinkedIn

Thomas Roberts, VP of Product and Development, has an entrepreneurial background and extensive experience of product management in the telecommunications sector.

Pierre Codis

Pierre Codis

VP Business Region: France, Spain, Portugal, Italy and Benelux

+33 6 80 01 67 89
pierre.codis@icomera.com
LinkedIn

Pierre Codis has 21 years’ experience in the IT and Telecom industry and a strong track record of expanding innovative mobile technology companies into European markets.

Petra Hagensen

Petra Hagensen

VP HR

+46 70 768 12 81
petra.hagensen@icomera.com
LinkedIn

Drawing on over a decade's experience of working in HR in industry, Petra Hagensen, VP HR, ensures that everyone at Icomera receives the support they need to excel.

Mats Karlsson

Mats Karlsson

Head of Innovation

+46 733 800370
mats.karlsson@icomera.com
LinkedIn

Mats Karlsson is the original inventor of Icomera’s patented connectivity technology and co-founded the company in 1999. Mats established the rail passenger Wi-Fi business segment, creating a new industry.


The Board


Anders Brännström, Chairman

Anders Brännström is the former CEO of Volvo Technology Transfer and a Director of Royal Swedish Academy of Engineering Sciences

Leif Kristensen

Leif Kristensen is a Swedish industrialist and investor. He is the founder and CEO of K-Svets.

Åke Johansson

Åke Johansson is the former President at Ericsson Mobile Data Design.

Sören Sjölander

Sören Sjölander is a Professor at Chalmers University of Technology and a member of the Royal Swedish Academy of Engineering Sciences.

Christer Bådholm

Christer Bådholm is Chairman of the Board at Bombardier Transportation Sweden.

Birger Lindeblad

Birger Lindeblad is a Swedish industrialist and investor, and the former CEO of Fixfabriken.

Mats Andersson

Mats Andersson is the founder and CEO of MUMIMO AB. He is a specialist in MIMO technology and works to support and grow technology companies.


Corporate Responsibility


Our vision is of a future society that is safer, more efficient and more environmentally friendly. Our wireless Internet connectivity solutions deliver a better public transport experience for passengers and we believe this is critical to improving the economic and social quality of life for the population.


Careers


Join Icomera and be part of a world that is growing every day. Here, high performers are rewarded in an ever-changing, quality-oriented environment that provides everyone with the chance to stretch and develop themselves. We are proud to foster a culture of inclusivity and equality, where every person can realise their potential.

Icomera launched the world’s first Internet solution for trains in September 2002 and is today the world’s leading provider of Connectivity and application platforms for passenger transport and public safety. Our award-winning products are deployed on rail, road and sea, serving more than 30 million Wi-Fi users every day in over 36 countries and providing high-speed access for fleet tracking and mission-critical on-board systems. Transport solutions of the future will require more than connectivity – passengers need to be entertained, the vehicles need to be monitored and the staff need to kept informed. Together with our application partners Icomera is already meeting these and other needs through the deployment of complete transportation communication solutions. Established in 1999, Icomera is headquartered in Sweden with offices in London, Paris, Berlin and Washington D.C. For more information, visit www.icomera.com


The Role

We are looking for a Technical Project Manager to join Icomera in their ambition to focus on delivering projects in a best way with highest quality utilizing products and solutions from Icomera.

This role is hands on and you will be expected to get down to the details and be prepared to complete various tasks that are required.

Main responsibilities will include:

  • Capture requirements needed for development.
  • Define the goals for a development project.
  • Plan, structure and organize development projects.
  • Create and communicate project plans and updates.
  • Manage external contacts and contracts.
  • Communicate with both external and internal stakeholders.
  • Capture and write down technical specifications based on customer or internal request and wishes.
  • Develop and improve the internal project processes within Icomera.
  • Keep up to date on Icomera hardware and core development.

 

The right candidate will need to be able to operate with little supervision and be able to develop the role further. We work in a fast paced environment which requires someone who is comfortable in change and adapting to meet the goals of the business.

We believe you:

  • Have experience from Project Management, approximately 3 – 5 years.
  • Have experience in software development.
  • Have a passion for technology.
  • Are fluent in English and Swedish, both oral and written
  • Natural instinct to organize, plan and structure.
  • Ability to lead and inspire others.
  • Problem solving, positive attitude, easy understanding for technology.

Icomera offers you:

  • A chance to make your mark on the future of technology for public transport – we are in the center of the environmentally essential “smart-society” movement, reducing emissions and improving quality of life around the world
  • An excellent team-focused environment
  • An opportunity to be a part of a truly innovative and fast growing market sector
  • An extremely flexible, fun and varied schedule
  • Be a part of a Career company, Icomera was awarded “Karriärföretag”  (Career Company) both 2015 and 2016
  • At Icomera, you will get a chance to work on products that are visible by a large number of users both in Sweden and worldwide, including passengers for some of the largest train and bus companies in Europe and North America
  • Chances to work in an international environment, both internally within Icomera and externally with our worldwide customers.

 

In this recruitment Icomera cooperate with Jerrie, and we welcome your application with CV and personal letter in Swedish or English at www.jerrie.se until March 5th, but please don’t wait as we will contact qualified candidates during the period.

If you have any questions regarding the position you are welcome to contact Maria Nilzon +46 763 935340 or Cecilia Jarlsmark +46 72 305 33 43.

Apply today and join the team!

We are looking for a Project Administrator to join us in our mission to deliver projects in the best way with highest quality, utilising Icomera’s products and solutions.

 

This is a Customer project based role, where your responsibilities will be to work together with Project Managers and Project Engineers to take the concept solution and proposal from the Sales team and work out the fulfilment of Customer contract including, among other activities, handling structure of project documentation, delivery planning and financial project follow up. This role requires a project administrator with good understanding of working in a project and in the areas of Information Technology.

Main responsibilities will include:

  • Support fulfilment of Customer Contract
  • Administrate project documentation as Project Brief, Project Specification, Delivery Schedule and Project Report
  • Compile project financial follow up and reporting
  • Assist with Customer Project Resource management
  • Work together with Icomera Supply to create and follow up Customer order
  • Plan and support Project Manager with Customer Acceptance Test and First Article Inspections
  • Support with Handover finalized projects to Technical Account Manager and Icomera Support unit
  • Continuously engage with improved ways of working
  • Assist the sales team in Project related matters.

The right candidate will need to be able to operate with little supervision and be able to develop the role further. This a fast paced environment which requires someone who is comfortable with change and adapting to meet the goals of the business. The role will require some need for planned travel.

We believe you:

  • Have relevant training and experience of project finance set up
  • Have good experience of working in project

PRINCE2 practitioner status or similar is considered to be an advantage.

We offer you:

  • An excellent team-focused working environment
  • An opportunity to be a part of a truly innovative and fast growing market
  • A chance to make your mark on the future of technology for transport
  • A competitive salary
  • An extremely flexible, fun and varied schedule

In this recruitment Icomera cooperate with Jerrie. We welcome your application with CV and personal letter in Swedish or English at www.jerrie.se by February 23, but please don’t delay your application, as we will contact qualified candidates during this period.

If you have any questions regarding the position you are welcome to contact Cecilia Jarlsmark +46 72 305 33 43.

Apply today and join the team!

This is a customer project-based role. Your responsibility will be to take the concept solution and proposal detailed from the Sales team, and drive the technical part of the project. This role is hands-on and you will be expected to get down to the details and be prepared to complete various tasks that are required.

Main responsibilities will include:

  • Review and set-up installation designs
  • Ensure Icomera supplied components are correctly stated
  • Refine and document customer requirements
  • Do acceptance tests
  • Ensure supply chain and stock management processes are followed
  • Handover finalized projects to TAM and maintenance department
  • Participate in Site survey and First Class Installations
  • Make changes/modifications to fit installations
  • Create customer-facing Solution overviews
  • Work closely with the Sales Engineering team
  • Be part of a project from start to finish

The right candidate will need to be able to operate with little supervision and be able to develop the role further. We work in a fast-paced environment which requires someone who is comfortable with change and can adapt to meet the goals of the business.

We believe you:

  • Have a bachelor degree in any engineering discipline
  • Have experience in Project Engineering
  • Have a passion for network technology
  • Are fluent in English, both oral and written
  • PRINCE2 practitioner status or similar is desirable

Icomera offers you:

  • A chance to make your mark on the future of technology for public transport – we are in the centre of the environmentally essential “smart-society” movement, reducing emissions and improving quality of life around the world
  • An excellent team-focused environment
  • An opportunity to be a part of a truly innovative and fast-growing market sector
  • An extremely flexible, fun and varied schedule
  • Be a part of a Career Company: Icomera was awarded “Karriärföretag” (Career Company) in both 2015 and 2016
  • At Icomera, you have the chance to work on products that are visible by a large number of users both in Sweden and worldwide, including passengers of some of the largest train and bus companies in Europe and North America
  • Opportunities to work abroad in Icomera’s growing group of global offices

Submit your application via Jerrie.

Apply today and join our team!

Reports to: UK Operations Directors

Based at the Chatham office, but able to travel internationally as needed.

Job Summary

Responsible for day-to-day operations for customers running train and bus fleets based across the UK, with the exception of Scotland and London commuter services.

The role has line management and recruitment responsibilities for a team of eight people, and must support and manage that team to meet the daily support requirements and SLAs of the customer base. The role holder must be able to work closely with 1st and 3rd line support teams to ensure harmonious support processes. The role holder must also have proven experience in customer management whilst displaying a high degree of business acumen.

Essential Functions

  • Ensuring professional support is provided to all UK customers on a daily basis
  • Must have a proven track record of working with Wi-Fi solutions, networks and other technical environments.
  • Ability to line manage, motivate and engage Technical Account Managers, regional Field Engineers and Support Coordinators in the team
  • Must have experience of managing a team whose staff can be moved to different department via internal transfers and secondments, as well as experience of growing a team as more contracts are won
  • Must be an active member of the UK Operations Management Team
  • Must have experience with writing customer facing company documents, preferably for bid submissions, and understand the role Operations has as a stakeholder to the Sales team during a bid process.
  • Ability to handle senior level conflict and stakeholder management, with evidence of a problem-solving attitude and a track record of using lateral thinking and innovation to solve problems
  • Share support experiences with other global offices, and also absorb back their own best practices
  • Working with members of the team to ensure a clear strategy is in place for each customer/fleet and roll-out, particularly with respect to post-project handovers into the support desk
  • Work with UK Operations Director to ensure analysis of operating costs is regularly undertaken
  • Experience of working with Support Desk, third line and ISIT groups internally and externally
  • Ensure that in advance of services going live, all customer experience requirements are scoped and delivered
  • Regularly attending service reviews and other support meetings with the customers
  • Customer engagement and relationship building
  • Always looking for ways to better utilize the company’s Support Desks and to ensure a fair workload is assigned to each TAM
  • Must have at least three years experience supervising or managing support teams.
  • Providing mentoring to other members of the team that are taking on support functions
  • Ensuring the correct capacity planning of gateways for all their customer’s fleets are managed properly
  • Ensure customers have access and understanding of the support and reporting tools available to them, and that they are accurate

Manager / Team Leader mandatory tasks

  • Provide weekly/regular operational overview summaries and reports to UK Operations Director.
  • Work closely with other regional Operations Managers, and ensure synchronicity in methodology and approach
  • Ensure active contributions of their TAM team in the fortnightly UK Operations team meeting

 

About You

  • Degree level education, preferably in a technical discipline
  • Line management experience
  • Holding or willing to undertake ITIL qualifications
  • Experience of work within the Wi-Fi or passenger transport industry
  • Experience of a support and delivery environment
  • Understanding of RF technology and WiFi systems and products
  • Practical experience of capacity planning

Please send your CV and covering letter to recruitment@icomera.com

Reports to Operations Manager, Scotland.

Location: Icomera Dunfermline office

 

Job Summary

We are looking for a Technical Account Manager to join our 2nd line support team to help in our ambition to deliver top class connectivity products and solutions to our customers in the transportation market.

This is a very customer-facing role with the responsibility to keep the customers’ solution functioning and being proactive when it comes to finding trends and faults with the customers’ products/solutions. There is a heavy focus on learning the ins and outs of our customers’ fleet, network and requirements as part of the role.

Essential Functions

  • Responsibility for all technical communications with our customer base including (but not limited to) Support Tickets, Conference Calls and Face to Face meetings/presentations
  • Responsibility for proactive monitoring and fault finding on network equipment on key customers’ fleets
  • Undertaking some troubleshooting against known issues before handing the issue over to a technical expert
  • Managing escalations to 3rd line for unresolvable issues and championing bug fixes for their customers
  • On Site support for network testing and analysis
  • Responsible for supporting & training our Sweden based 1st line support team and keeping all customer/network information up-to-date on our internal Wiki
  • Assisting with software testing of new firmware releases

Knowledge

Essential

  • Experience of working in an IT support environment in a customer facing role
  • Intermediate to Advanced data analysis skills utilising MS Excel / Google Sheets
  • Experience of presenting analysis and report findings to Senior Management
  • Good technical aptitude to help with describing faults to technical experts
  • Strong team player with good work ethics, excellent interpersonal and communication skills
  • Highly organised self-starter with the ability to prioritise workload to deliver high quality results to demanding timelines
  • Able to travel within UK and rest of Europe when required and ability to work unsocial hours when required

Desirable

  • Experience in working within the Wi-Fi or passenger transport industries
  • Basic knowledge of Linux based operating systems
  • Experience working with IP based networks
  • Knowledge of the mobile network landscape and technologies used in the UK and Europe
  • Experience of working within an ITIL environment
  • Ability to speak a 2nd European language a bonus, especially German, Italian or Dutch

Please send your CV and covering letter to recruitment@icomera.com

Main responsibilities will include:

This role will involve delivering and overseeing a new project from the beginning. Once delivered the role will be to provide ongoing support and to supervise the project. The ideal candidate will be able to manage workload and be reactive to any given situation. The role is not a 9-5 job and may involve unsocial hours or weekend working. Previous project management or project engineer experience would be advantageous.

This is an exciting and challenging role to support the delivery and services department in deploying, supporting and upgrading devices across London and the South East of England. A client facing, all-rounder, who can resolve problems, troubleshoot, support customers and also assist in delivery, installations and commissioning. The candidate will be issued with an estate vehicle or van, and will be based in Chatham, Kent, UK Head Office or customer sites in Greater London.
There may be times to help support other areas within Icomera, which may involve travel throughout the UK.

Other skills include:

  • Pre and Post sales technical support
  • System fault resolution across all Icomera products
  • Stakeholder in driving the continuous improvement of RMAs/defective component procedures and policies, it is expected that this will involve dealing directly with suppliers from time to time
  • Support for installation of Icomera products
  • Responsibility for commissioning of Icomera products
  • Able to implement, innovate and follow quality assurance governance policies

 

  • Service testing and analysis
  • Onsite installation surveys
  • Carry out mobile coverage surveys
  • Stock and delivery management
  • Assist with prototype assembly when required
  • Work from home/in office
  • Experience with fault finding and trend analysis
  • Experience in reporting tools to provide monthly reports as required

About you:

  • Preferably, the candidate will have experience of rolling stock, and the rail/transport industry
  • Computer Science or Electrical Engineering background
  • Wireless telecommunications experience
  • Strong experience with network solutions
  • IP network experience
  • Electrical knowledge 12v-240v
  • Proven customer service experience
  • Team Player with excellent interpersonal skills to converse on all levels
  • Excellent Time & Self-Management
  • Can work alone and use initiative
  • Logical problem solver
  • Flexible to work unsocial hours when required
  • Strong team player with good work ethics
  • Able to travel within UK required
  • Must welcome challenges
  • Full Driving Licence

Please send your CV and covering letter to recruitment@icomera.com

We are always looking for the best talent. We are based in Sweden with offices in the United States, United Kingdom and France, and are happy to accept applications from anyone who already has the right to work in these countries (for example: EU citizenship).

Please send your CV and covering letter to recruitment@icomera.com.

We only engage in direct recruitment;
calls or CVs received via recruitment agencies will not be accepted.