Skip to main content



Join Icomera and be part of a world that is growing every day. Here, high performers are rewarded in an ever-changing, quality-oriented environment that provides everyone with the chance to stretch and develop themselves. We are proud to foster a culture of inclusivity and equality, where every person can realise their potential.

Icomera, a fast-growing technology company, are looking for a Technical Account Manager (TAM) to join our operations team to realize our ambition to deliver top class connectivity products and solutions to our customers in the transportation market.

The Role:

This is a very customer-facing role with the responsibility to keep the customers’ solution functioning and being proactive when it comes to finding trends and faults with the customers ́ products/solutions. The Technical Account Manager must be prepared to interact with the customer/partner in order to resolve issues and escalate any unresolvable issues to 3rd line/development.


  • Technical account management of key customers’ fleets of trains, buses or coaches
  • Custom configuration of Icomera products, access points, switches, EBA and other on board network devices
  • Trouble shooting issues
  • Monitoring open EDRPs and reporting statics and abnormalities to Programme Manager
  • Network/gateway performance monitoring and IP address changes
  • Testing on-board networks (connectivity, ping related, packet loss, signal strength, web pages, data transfer) and producing detailed reports for both Internal use and presentation to the TOCs
  • Trouble shooting issues and escalation to 3rd line for unresolvable issues.
  • On Site support, network testing and analysis
  • Supporting/training 1st line and keeping all customer/network information up-to-date
  • Assist with the repair/logging and fault analysis of returned products on for all Icomera products
  • Assisting with software testing of new firmware releases
  • Provisioning or new and returned systems
  • Onsite commissioning
  • Assistance with large rollout of project deliveries
  • Carry out mobile coverage surveys when needed
  • Monitoring eSupport ticketing system and updating 3rd line/development

We believe you have:

  • Computer Science or Electrical Engineering background
  • Wireless telecommunications experience
  • Team Player with excellent interpersonal skills to converse on all levels
  • Can work alone and use initiative
  • Problem solver within boundaries
  • Flexible to work unsocial hours when required
  • Strong team player with good work ethics
  • Able to travel within UK and rest of Europe when required
  • Full Driving Licence

Also desirable:

  • Experience in working within the Wi-Fi or passenger transport industries
  • Basic knowledge of Linux based operating systems
  • Experience working with IP based networks
  • Knowledge of the mobile network landscape and technologies

Icomera offers you:

  • An excellent team-focused working environment
  • An opportunity to be a part of a truly innovative and fast growing market
  • A chance to make your mark on the future of technology for transport
  • A competitive salary
  • An extremely flexible, fun and varied schedule

You will be a part of a company which is a contributor to future technology for public transportation and which is growing rapidly. You will also be a member of a team focused environment and your work day will be fun, flexible and varied. Send your application to

Apply today for the possibility of becoming a part of our team!

Unser Mandant, das schwedische Unternehmen Icomera AB, ist Pionier und weltweit marktführend im Bereich Connectivity Lösungen für Transportunternehmen. Bereits 2002 stattete Icomera als erstes Unternehmen Züge mit mobilen Internetlösungen aus. Heute nutzen mehr als 1 Million Menschen wöchentlich in mehr als 33 Ländern die mehrfach ausgezeichneten Lösungen aus dem Bereich WiFi, Infotainment und On-board Entertainment. In Deutschland konnte Icomera unter anderem FlixBus und die Deutsche Bahn als Kunden gewinnen; es wurden bereits 248 ICE Züge mit WLAN für Zugreisende ausgestattet.

Seit 2017 gehört Icomera zu dem französischen Konzern ENGIE Ineo und befindet sich auf einem gesunden Wachstumskurs. Als exklusiv beauftragte Executive Search Beratung unterstützt Mercuri Urval Icomera bei diesem Wachstum und sucht zum nächstmöglichen Zeitpunkt für den deutschen Markt einen technisch versierten Mitarbeiter als Service Delivery Manager (m/w).


Ihre zukünftigen Aufgaben:

  • Erster Ansprechpartner für einen namhaften Busreiseanbieter für die Betriebsführung der Flotte nach Installation und Inbetriebnahme der Icomera Produkte on board
  • Aktive Schnittstelle zu den internen technischen Experten im Softwarebereich, dem Key Account Management und dem Headquarter in Schweden
  • Regelmäßiges Reporting und Data Erstellung an den Kunden, sowie regelmäßige Überwachung und Analyse der Flotte
  • Berichtslinie an den deutschen Key Account Manager in Frankfurt

Das zeichnet Sie aus:

  • Eine Ausbildung oder einen Bachelorabschluss kombiniert mit technischer Affinität
  • Erste Berufserfahrung im Customer Service oder der Service Delivery, idealerweise im Bereich Logistik, Rail oder Mobilfunklösungen
  • Hohe Kunden- und Serviceorientierung und Organisationstalent
  • Gute Englischkenntnisse (Unternehmenssprache), fließende Deutschkenntnisse


Das attraktive Angebot:

  • Werden Sie Teil von Icomera und gestalten Sie den Marktaufbau in Deutschland aktiv mit
  • Etablieren Sie die preisgekrönten Technologien des internationalen Marktführers bei den namhaften deutschen Kunden
  • Werden Sie Teil eines dynamischen, internationalen Teams mit schwedischen Werten und spannenden Perspektiven innerhalb eines expandierenden Start ups
  • Wir suchen Hochschulabsolventen genauso wie erfahrene IT Profis mit Spaß an innovativen Produkten
  • Ein attraktives Gehaltspaket rundet unser Angebot an Sie ab.


Können wir Sie für diese Herausforderung begeistern? Dann freuen wir uns darauf, Sie kennen zu lernen!

Bewerben Sie sich mit nur 2 Klicks über den Button „Bewerben“ oder schicken Sie Ihre Bewerbung (Anschreiben, Lebenslauf, inkl. Verfügbarkeit und Gehaltsvorstellungen) unter Angabe der Kennziffer DE16519 per E-Mail

Für erste Fragen stehen Ihnen Catharina Cürten unter der Telefonnummer +49 (0)611 2384 0 gerne zur Verfügung. Vertraulichkeit sichern wir Ihnen selbstverständlich zu.

Mercuri Urval GmbH Unter den Eichen 5 65195 Wiesbaden

Icomera, a fast-growing technology company, is now looking for a Quality Assurance Manager to join the growing team in Gothenburg and contribute to Icomera’s ambition to deliver top class connectivity products and solutions to customers in the transportation market.

The Quality Assurance Manager will be required to manage, develop and continuously improve Icomera’s Management System, whilst ensuring compliance to existing and forthcoming quality standards. Icomera operates within the technology and transport sectors, so applied knowledge from those industries is essential.

Main responsibilities will include:

  • Prepare and coordinate external production supplier and customer audit programs, and maintain an audit preparations checklist to ensure consistency in Icomera’s approach
  • Handle non-conformances in relation to product quality at Icomera, independently responsible within Icomera for ensuring high levels of product and production quality
  • Monitor the effectiveness of the Management System through internal audits, implementing and evaluating corrective actions with the relevant stakeholders
  • Set standards and establish clearly defined quality methods for staff to apply
  • Enhance and maintain controls and documentation procedures
  • Ensure the non-conformance process is a vibrant and active part of the company’s culture

The right candidate will need to be able to operate with little supervision and be able to develop the role further. Icomera work in a fast-paced environment which requires someone who is comfortable in change and adapting to meet the goals of the business. No direct reports are involved in this role, although seniority and direct experience are attributes that are strongly desired. The Quality Assurance Manager will work alongside four other members of the Quality department, two of which are full-time employees in the Gothenburg office.


We believe you have:

  • Five years of working experience of Quality Engineering within a manufacturing environment
  • Experience of leading audit and cooperating closely with other departments and team leaders across a range of engineering disciplines
  • Solid and demonstrable understanding of working with ISO standards, especially ISO 9001:2015
  • Understanding how to use SFMEA, DFMEA and PFMEA for analysis and to moderate their use within Icomera
  • Experience and awareness of PPAP and APQP within the automotive supply chain
  • A University education in a technical discipline

As a person, you recognize yourself as being process and solutions oriented. You have strong motivation, high energy level and good communication skills (English and Swedish).

Icomera offers you:

  • An excellent team-focused working environment
  • An opportunity to be a part of a truly innovative and fast growing market
  • An extremely flexible, fun and varied schedule
  • A chance to make your mark on the future of technology for public transport – we are in the center of the environmentally essential “smart-society” movement, reducing emissions and improving quality of life around the world


Apply today and join the team!

Sista ansökningsdag 2018-02-07
Plats: Göteborg
Jobbkategori: Teknik


Icomera befinner sig i en tillväxtfas och söker nu ytterligare en driven och ambitiös säljingenjör. Detta är en flexibel roll där du får kombinera dina tekniska kunskaper, analytiska förmåga och affärsmannaskap.  Som säljningsingenjör får du använda din kreativitet och du kommer att spela en mycket viktig roll i försäljningsprocessen där kundfokus är viktigt. I rollen har du ett nära samarbete med kollegorna i Säljteamet samt Projektorganisationen. Ditt tekniska kunnande och affärsfokus kommer skapa en brygga mellan kunden och leveransteamet i projektorganisationen.

På Icomera får du möjlighet att vara en del av en innovativt och växande företag och en chans att sätta din prägel på framtidens teknik för transportbranschen.

Positionen är baserad på Icomera’s huvudkontor i centrala Göteborg, men rollen innehåller en hel del resor både inom Norden och Europa.

Huvudsakliga arbetsuppgifter:

  • Tillhandahålla teknisk expertis till sälj- och projektorganisationen
  • Samla in och analysera krav
  • Skapa och uppdatera konstruktionshandlingar och kostnadsberäkningar
  • Diskutera tekniska lösningar, offerter och upphandlingar i samarbete med säljorganisationen och slutkund
  • Fungera som stöd till kunder, partners och Icomera’s försäljningsorganisation i tekniska frågor
  • Utbilda partners och kunder i användningen av Icomera’s produkter
  • Utvärdera lösningar i Icomera’s erbjudande


Vi söker dig som har en Kandidat- eller Magisterexamen inom datateknik, elektroteknik, mekatronik, mekanik, automation eller liknande. Du har ett stort intresse för nätverksteknik. Fokus för rollen kommer att luta lite mer åt hårdvara och lite mindre på mjukvara. Du kan vara erfaren men också vara nyutexaminerad, tjänsten kan anpassas efter nivå på erfarenhet.

Som person är du en innovativ och driven problemlösare och du trivs att jobba i team. Du är en pratglad analytiker. Icomera har en positiv och inkluderande kultur och för att trivas i organisationen tror vi att du är flexibel, prestigelös och tycker om snabba beslut.

Flytande engelska i tal och skrift är ett krav.

Vad vi erbjuder dig:

  • Möjlighet att påverka framtidens teknik för publika transporter – vi är mitt i den miljömässigt mycket viktiga ”smart-society” rörelsen, som minskar utsläpp och förbättrar livskvalitén runt om i världen
  • Att vara en del av en verkligt innovativ och snabbt växande marknad
  • En mycket flexibel, rolig och varierad arbetsdag i en teamfokuserad miljö
  • På Icomera får du en möjlighet att arbeta med produkter som är synliga för ett stort antal användare både i Sverige och runt om i världen, inklusive passagerare på några av världens största tåg- och bussoperatörer i Europa och Nordamerika

Varmt välkommen med din ansökan med bifogat CV på

Vid frågor kontakta Igor Glavan på 0701-76 58 28. Urval sker löpande och sista ansökningsdag är den 2018-02-07

Icomera blev utsett till Karriärföretag både 2015, 2016 och 2017.

Network Operations Center Analyst

We are looking to recruit a Support Desk Agent to our Support Organization who can deliver high quality support to our customers and end users.

Role Description
As a Support Desk Agent your main duties will be:

  • Proactively monitor all Icomera fleets
  • Execute daily Support tasks according to given instructions
  • Escalate issues to our Support Solution Center (3rd Line)
  • Proactively monitor fleets to debug/find patterns to prevent and minimize upcoming system errors
  • Guide and support systems, end users and customer personnel
  • Execute train visits to debug and change malfunctioning hardware
  • Communicate trends and input to Technical Account Managers customers

We want you to have:

  • A big interest in IT and technology
  • Linux command line experience
  • Experience in Support
  • Network experience
  • Be able to guide customers over the phone and through ticketing system
  • Fluent in English (it is also a plus if you speak additional languages)
  • Is driven and an innovative problem solver

What we offer you

  • A possibility to be a part of and influence the future technology for public transportation – we are in the middle of the environmentally very important “smart-society” movement, which decreases pollution and enhances the quality of life around the globe
  • A very good team focused environment
  • A possibility to be a part of a truly innovative and fast-growing market
  • A very flexible, fun and various work day
  • Be a part of a “Career Company“, in Sweden Icomera has been awarded Career Company (one of the 100 most interesting places to work) in 2015,2016 and 2017
  • At Icomera you will have the possibility to work with products that are visible for a large number of user both in Sweden and the rest of the world, including passengers on some of the world’s largest train- and bus operators

Apply today for the possibility of becoming a part of our team

We are currently looking to recruit a Junior Field Engineer to join us in our ambition to deliver top class connectivity products and solutions to a global market.

This is an exciting and challenging role to support the Sales, Delivery and Operations departments. We are looking for someone who can resolve problems, troubleshoot, support customers and assist in delivery, installations and commissioning.

As a junior engineer, you will be working alongside our existing engineers who will pass their knowledge on to you all about our industry and products we supply and install.

The position is based in the South of England but will include travelling to customers based within the rest of the UK and globally, with all expenses paid for.

The role includes:

  • Installation, configuration and commissioning of Icomera’s products onto public transport
  • Pre and Post-sales technical support
  • Deep system fault resolution across the Icomera product range
  • Service testing and analysis
  • Onsite installation surveys
  • Carry out mobile coverage surveys
  • Troubleshooting issues and fault finding

We believe you will have the following skills/knowledge:

  • We are looking for individuals that have basic skills that we can work on, from engineering, electrical or maintenance work who also can think on their feet and have the willingness to learn
  • The role will involve working throughout the South of England but you will also be expected to work throughout the UK, and potentially globally, when required
  • This role is not a 9-5 job. It will involve working some unsocial hours and occasional weekend for which unsocial time pay will be paid
  • A full clean driving license and own transport is essential

Work Environment

  • Field based
  • Secondary work space is in the Chatham office


We offer you

  • An excellent team-focused working environment
  • An opportunity to be a part of a truly innovative and fast-growing market
  • A chance to make your mark on the future of technology for transport
  • A competitive salary
  • An extremely flexible, fun and varied schedule
  • Progression into a fully qualified field engineer which will include a company vehicle
  • Company benefits such as pensions, gym contribution, Specsavers vouchers, childcare vouchers and more

Apply today for the possibility of becoming a part of our team

The post holder will be the leader of a team of talented operations and support staff based in our Scotland office. They will be responsible for the workload of Technical Account Managers and 1st line support staff and will be supported by a local Operations Manager. The post holder will be empowered to use their initiative to make challenging decisions, and will have responsibility for the development and growth of the service offering from the Scotland arm of Icomera UK.

Responsibilities will focus on supporting business as usual customers, but also the high profile Digital Train project for Arriva Rail North, and the growth of our service offering to our existing customer base.

 Essential Functions

  • Ensuring all daily operational issues are managed to full completion, where necessary utilising relationships with key technical and commercial members of staff in the rest of the UK team, and centrally in Sweden
  • Proven track record of leading and managing a growing team in a technical and high-growth industry
  • Able to understand the business’ needs and to make decisions accordingly, without feeling the need to be instructed
  • Has a personable approach, and a natural desire to build strong relationships with key decision makers inside our customer base
  • Experience in growing a 1st/2nd line team/NOC
  • Experience in deploying/upgrading a support ticketing software tool, and leading a team as it becomes ITIL certified
  • Comfortable negotiating SLAs, and being part of a bid/sales process to ensure we can support what we sell
  • Ability to handle senior level conflict and stakeholder management, with a problem-solving attitude
  • Ability to use initiative to resolve exceptional support issues, using their judgement to make decisions based on the situation
  • Experience of being an effective escalation point, with a track record of seeing things through to a complete and satisfactory conclusion


  • Hold a leadership approach to operations, with a proven ability to delegate successfully
  • Ensure that in advance of support services going live, all customer experience requirements are scoped and delivered in accordance with the support mobilisation process
  • Always looking for ways to better use and offer enhanced services to our existing customers
  • Providing mentoring to other members of the team that are taking on support functions
  • Able to implement a process that ensures a fail-safe for customer communications when co-workers are not available
  • Ensure that robust policies are in place to govern the stock and inventory levels for the region’s operations
  • Locally responsible for quarterly stock takes, and proactively executing preemptive remedial actions to avoid stock discrepancies before they happen


Manager/Teamleader mandatory tasks (process ownership, authority…etc)

Provide weekly/regular operational overview summaries and reports to the UK Operations Director Work closely with other regional Operations teams, and ensure synchronicity in methodology and approach as the Scotland office continues to expand


Knowledge, Skills and Abilities:

  • Line management experience
  • Holding or willing to undertake ITIL qualifications

Work Environment: Based at the Dunfermline office, but able to travel internationally as needed, and regularly to Chatham, Kent.

Desirable experience:

  • Previous work within the Wi-Fi, networking or passenger transport industry
  • Experience of a support and delivery environment
  • Understanding of RF technology and Wi-Fi systems and products

Education: University level education is desirable

We are always looking for the best talent. We are based in Sweden with offices in the United States, United Kingdom and France, and are happy to accept applications from anyone who already has the right to work in these countries (for example: EU citizenship).

Please send your CV and covering letter to

We only engage in direct recruitment;
calls or CVs received via recruitment agencies will not be accepted.