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Careers

Careers


Join Icomera and be part of a world that is growing every day. Here, high performers are rewarded in an ever-changing, quality-oriented environment that provides everyone with the chance to stretch and develop themselves. We are proud to foster a culture of inclusivity and equality, where every person can realise their potential.

The Role:

Icomera are looking for a Network Engineer to focus on delivering projects, particularly in the rail sector, to a high standard, utilising Icomera’s products and solutions. This is a project-based role, where your responsibilities will be to take the concept solution and proposal, detailed from the Sales team, and drive the technical part of the project. This role is hands on and you will be expected to get down to the details and be prepared to complete different tasks that are required.

Main responsibilities include:

  • Refine and document customer requirements
  • Creating Customer facing Solution overviews
  • Refine and accurately document the system architecture design that will be implemented
  • Produce base system configuration files and document procedures to roll these out on a larger scale
  • Perform acceptance tests
  • Handover finalised projects to Technical Support staff and maintenance department
  • Ensuring Icomera supplied components are correctly stated
  • Ensuring supply chain and stock management processes are followed
  • Participate in First of Class Installations
  • Make changes/modifications to fit installations
  • Working closely with the Sales Engineering team
  • Be part of a project from start to finish
  • Reviewing installation designs

We believe you have the following skills/knowledge:

Essential

  • Computer Science or Electrical/Network Engineering background or similar
  • Strong LAN/WAN Networking skills
  • System architecture design experience
  • Experience of producing technical documentation
  • Linux Experience
  • Strong team player with good work ethics, excellent interpersonal and communication skills
  • Highly organised self-starter, ability to work with little supervision
  • Ability to prioritise in a fast paced environment and adapting to meet the goals of the business
  • Able to travel within UK and rest of Europe when required and ability to work unsocial hours when required
  • Full Driving Licence

Desirable

  • A degree in any engineering discipline
  • Experience of project engineering/support
  • PRINCE2 practitioner status or equivalent
  • Experience in working within the WiFi or passenger transport industries
  • Knowledge of the mobile network landscape and technologies used in the UK and Europe

In return we will offer you:

  • A competitive salary
  • An excellent team-focused working environment
  • An opportunity to be a part of a truly innovative and fast growing market
  • A chance to make your mark on the future of technology for transport
  • An extremely flexible, fun and varied schedule
  • 25 days annual holiday per calendar year
  • £200 annual Gym membership contributions

We are looking to recruit a Support Desk Agent to our Support Organization who can deliver high quality support to our customers and end users.

Role Description
As a Support Desk Agent your main duties will be:

  • Proactively monitor all Icomera fleets
  • Execute daily Support tasks according to given instructions
  • Escalate issues to our Support Solution Center (3rd Line)
  • Proactively monitor fleets to debug/find patterns to prevent and minimize upcoming system errors
  • Guide and support systems, end users and customer personnel
  • Execute train visits to debug and change malfunctioning hardware
  • Communicate trends and input to Technical Account Managers customers

Qualifications
We want you to have:

  • A big interest in IT and technology
  • Linux command line experience
  • Experience in Support
  • Network experience
  • Be able to guide customers over the phone and through ticketing system
  • Fluent in English (it is also a plus if you speak additional languages)
  • Is driven and an innovative problem solver

What we offer you

  • A possibility to be a part of and influence the future technology for public transportation – we are in the middle of the environmentally very important “smart-society” movement, which decreases pollution and enhances the quality of life around the globe
  • A very good team focused environment
  • A possibility to be a part of a truly innovative and fast-growing market
  • A very flexible, fun and various work day
  • Be a part of a “Career Company“, in Sweden Icomera has been awarded Career Company (one of the 100 most interesting places to work) in 2015,2016 and 2017
  • At Icomera you will have the possibility to work with products that are visible for a large number of user both in Sweden and the rest of the world, including passengers on some of the world’s largest train- and bus operators

Apply today for the possibility of becoming a part of our team!

Icomera, a fast-growing technology company, is looking for an IT Operations Manager to join our growing team and contribute to our ambition to deliver top class connectivity products and solutions to our customers in the transportation market. We are looking for an IT Operations Manager who, shall together with key stakeholders, implement relevant ITIL processes with the goal to provide high performance IT Operations. Relevant processes are the Incident, Problem, Change, Capacity Planning and Service Catalog.

Your Role

The main mission is to deliver Services from the Catalog according to agreed SLA. Important improvement areas within these deliveries are:

  • Ensuring that the delivery of Services is standardized and streamlined
  • Fortifying swift provision of services without endangering quality
  • Engraving security into the IT Operations departments DNA. More specifically, Icomera use a layered defense strategy, so all parts of IT services must be secure, and security
    must not be compromised due to the business requirements of fast delivery

Today’s threat landscape together with higher legal and contractual demands lead to the fact that Icomera needs to focus on delivering IT services in a more streamlined way. This implies that automation should be employed to streamline, warrant quality and speed up delivery.

The overall aims for this new position is to

  • Devise a scalable IT infrastructure of Enterprise grade that safeguards our products capabilities to support Tier 1 customers
  • Position Icomera as the best-in-class, not only with regards to Performance and Availability, but also with respect to Information Security

With high demands from customers on a seamless delivery of backend services, the IT operating organization is challenged. While operating with high availability and predictability, new customers will be set up and new platforms for backend development teams will be delivered. Servicing, systematizing and automating operational-related tasks is an important task for Icomera to continue to grow at the pace that is currently taking place. These increasing demands calls for the establishment of operational, IT Operations Manager, position that complements and reports to the VP Digital Strategy.

Desirable Experience

  • Previous leadership
  • ITIL
  • Management of Open Source based server systems
  • Management of clients in a multi-platform strategy
  • Automation of Operational tasks
  • Hypervisor Technologies based on KVM, Open Stack, Proxmox
  • Container Technologies based on Docker
  • Amazon Web Services and other Cloud services
  • Google G-Suite, Microsoft Office 365
  • Palo Alto Networks
  • Pulse Secure

It will help if you

  • Have a clear noticeable passion for business with a customer focus
  • Easily can keep focus and complete/finish on deadline
  • Are a leader with team spirit
  • Have diagnostic and problem-solving skills
  • Are fluent in Swedish and English

What we offer you

  • An excellent team-focused environment
  • An opportunity to be a part of a truly innovative and fast-growing company
  • A chance to make your mark on the future technology for public transport
  • An extremely flexible, fun and varied schedule
  • Be a part of a Career company, Icomera was awarded “Karriärföretag” 2015, 2016 and 2017
  • At Icomera, you will get a chance to work on products that are visible by many users worldwide, including passengers for some of the largest train and bus companies in Europe and North America

The position is based at our headquarters in Gothenburg and is a full-time employment.  If you have any questions, feel free to contact Henning Ankarudd at +46 (0) 721 793 000. Send your application to: recruitment@icomera.com

Apply today and join our team!

The Role

As a Senior Solutions Specialist in the Solutions Engineering team at Icomera UK you will ensure that our customers get the most out of our platforms by creating solutions to meet their increasingly complex requirements for public transport in the digital age. Your main responsibilities will be around the requirements capture, business analysis, prototyping and managing the build-or-buy processes for the complete solution delivery. The role involves working closely with our customers to turn their business problems, requirements and ideas into full solution designs that work alongside Icomera’s Mobility Platform. This is both a hands-on role and a customer focused role exploring the underlying needs of the request, drawing out the end goals of the customer by adding value and features they may not have considered as well as evaluating the deliverable for inclusion in our core product range or other sales opportunities. Building prototypes and possible end solutions to showcase our products. You will also need to be able to consider and capture the non-technical requirements of the solution as well. The role also includes opportunities to build a service vision around the connected vehicle journey and show capabilities, features as part of an innovation stream through regular discussions with our partners and customers. As a senior member of the Solutions Engineering team, you have a proven pedigree of being able to work closely with multiple teams right across the business to understand the full lifecycle of the solution and what impact it might have to other teams (finance, support etc) as well a building business and investment cases, response to tenders and sometime general customer enquiries. You will also be work with the UK team to create or change our internal business relevant processes as needed. Understanding of integration methodologies, software architecture, web technologies, IP LANs/WANs, routing, network security, public Wi-Fi solutions, familiarisation with virtual environments and being able to translate complex technology to non-technical customers is an essential part of the role. Understanding how the business may benefit from a buy or build delivery methodology, how the solutions may benefit other customers and feed ideas and concepts into the Icomera core
development streams/roadmap are all essential, ensuring the solutions are supportable and future proof. Additionally, you will need to understand the capabilities of the other Engie Ineo group companies, what their offerings entail and where any of their solutions can enhance our own product offerings. Other responsibilities include sharing relevant information from marketplaces with the IUK team, sharing best practises,
demonstrating and testing products on the marketplace that are relevant to the solutions, building test rigs to show working solutions. Working with marketing teams on turn solutions into whitepapers and demos for trade shows. This role is pivotal to enabling Icomera UK to build a comprehensive professional service offering with growing technical demands delivering the truly complete connected vehicle.

Essential Functions

  • Responsible for delivering complete architecture and design for customer solutions – from the business analysis and requirements capture to end solution delivery
  • Working closely with a broad range of stakeholders, including KAMs, TAMs, Sales Engineers, Internal development teams and customers internal departments and management teams to ensure the smooth delivery custom solutions
  • Able to make decisions around whether each solution is a build or buy (or combination) – find and co-manage relevant resources
  • Supporting the sales teams in costing/pricing, presenting the Icomera connected vehicle and other on-board solutions
  • Supporting the full product lifecycle in solution design (on going support and maintenance planning and processes/handovers)
  • Articulate complex technical solutions to potentially non-technical customers and design documentation
  • Evaluate off the shelf software packages for compatibility with the Icomera offerings for best fit and customisation to meet our customer needs

 

  • Work with development teams outside of Icomera to deliver custom solutions where no off the shelf product exists
  • Technical capability to work with and understand IP Schemas, SQL databases, pre-production servers, test environments, scripting and development languages
  • Proven understanding of local and wide area networking environments
  • Providing accurate timing and estimates on work
  • Evaluating risks and predicting potential problems in solutions
  • Contributing to documentation (instructional, operational, sales and technical specifications) with the company and standards bodies when needed
  • Maintaining a high awareness of industry issues and trends, particularly regarding emerging technologies, and keep team members informed as appropriate, with a view to incorporating these in future projects and staying ahead of the market and position yourself and the company as a specialist in the industry

Mandatory Tasks

  • No direct management or team leader responsibilities are part of this role – however managing remote 3rd party development or suppliers is likely
  • Must have a track record of working in teams, in a collaborative manner
  • Some project management skills will be required. (Prince2 experience useful)
  • Some understanding of Support Management Processes (ITIL Experience and/or ISO27001 useful)
  • Most importantly this is a hands on role and requires a good understanding of internet technologies as you will be working with all kinds of technology used in delivering our products and services

Knowledge, Skills and Abilities

  • Well written and spoken individual, proficient at communicating at all levels of an organisation
  • Understanding of development processes, design and architecture, possibly come from a development background
  • Proficient understanding of system design and architecture
  • Basic programming background in server technologies such as PHP, Java, Ruby or .Net
  • Familiarity with other web technologies such as AJAX, JSON, XML, CSS, HTML5, JQuery
  • Understanding of Project and Support Methodologies such as Prince2, ITIL, ISO27001, Waterfall and Agile development methodologies
  • Fluent in written and spoken English
  • Familiar with networking and IT environments
  • Good interpersonal and communication skills
  • Proven ability to organise tasks and priorities
  • Ability to learn technologies quickly from online resources

Work Environment

  • Prolonged work in front of a computer in an office environment is required
  • Regular dialogue required with Icomera Development, Sales Engineering, Operations and Solutions Centre teams, both remotely and in person, as required
  • Visits to customers will be required

Desirable Experience

We are looking for someone who may have come from a development background looking to expand on their skillset with exposure to customers and commercial environments. Alternatively, any experience of a similar role in business analysis or product lifecycle management with a technical background.

Qualifications

University degree or equivalent work experience

Apply today for the possibility of becoming a part of our team!

The Role

We are looking for a 2nd line support analyst to join our support team to realize our ambition to deliver top class connectivity products and solutions to our customers in the transportation market. This is a technical role with the responsibility to keep the customers’ solution functioning and being proactive when it comes to finding trends and faults with the customers ́ products/solutions. There is a heavy focus on learning the ins and outs of our customers ́ fleet, network and technical solutions as part of the role. This role is primarily a 2nd line position, working on a number of different accounts, across different technologies.

Essential Functions

  • Be responsible for answering escalated support tickets and requests as they come into our ticketing system during contracted hours of work, including some weekends and shifts outside of core office hours.
  • Undertaking some troubleshooting against known issues before handing the issue over to a technical expert
  • Managing escalations to our Solutions Centre (3rd line) for unresolvable issues
  • Responsibility for proactive monitoring and fault finding on network equipment on all customers’ fleets
  • Interaction with customers to facilitate field engineer tasks
  • Be responsible for answering incoming Support Desk phone calls when overflowing from the 1st line team when logged into the phone system
  • Responsible for documenting solutions where appropriate on our internal wiki
  • Assisting with software testing and deployment of new firmware releases
  • Advising on the technical integration of 3rd party products
  • Assisting in the building and testing of hardware being released to customers
  • Escalate issues to the “Technical Account Manager or to the line manager to get the issue solved quickly
  • Able to cover 1st line shifts and duties when absolutely necessary to cover sickness and other unforeseen circumstances

Essential Knowledge

  • Linux 2nd line troubleshooting support skills
  • Networking troubleshooting, including WiFi
  • Experience of working in a networking and support environment in a customer facing role
  • Intermediate to Advanced data analysis skills utilising MS Excel / Google Sheets
  • At least one year’s experience working in a Support Desk/1st line role
  • Good technical aptitude to help with describing faults to technical experts
  • Strong team player with good work ethics, excellent interpersonal and communication skill
  • Highly organised self-starter with the ability to prioritise workload to deliver high quality results to demanding timelines
  •  Able to travel within UK and rest of Europe when required and ability to work unsocial hours when required

Also Desirable 

  • CCNA or Network + certification
  • Python / Bash Scripting
  • Experience with SQL
  • Experience of authorized penetration testing
  • Understanding of Virtual enviroments
  • Knowledge of the mobile network landscape and technologies used in the UK and Europe
  • Experience of working within an ITIL environment

Apply today for the possibility of becoming a part of our team!

 

Sista ansökningsdag 2018-02-07
Plats: Göteborg
Jobbkategori: Teknik

Rollen

Icomera befinner sig i en tillväxtfas och söker nu ytterligare en driven och ambitiös säljingenjör. Detta är en flexibel roll där du får kombinera dina tekniska kunskaper, analytiska förmåga och affärsmannaskap.  Som säljningsingenjör får du använda din kreativitet och du kommer att spela en mycket viktig roll i försäljningsprocessen där kundfokus är viktigt. I rollen har du ett nära samarbete med kollegorna i Säljteamet samt Projektorganisationen. Ditt tekniska kunnande och affärsfokus kommer skapa en brygga mellan kunden och leveransteamet i projektorganisationen.

På Icomera får du möjlighet att vara en del av en innovativt och växande företag och en chans att sätta din prägel på framtidens teknik för transportbranschen.

Positionen är baserad på Icomera’s huvudkontor i centrala Göteborg, men rollen innehåller en hel del resor både inom Norden och Europa.

Huvudsakliga arbetsuppgifter:

  • Tillhandahålla teknisk expertis till sälj- och projektorganisationen
  • Samla in och analysera krav
  • Skapa och uppdatera konstruktionshandlingar och kostnadsberäkningar
  • Diskutera tekniska lösningar, offerter och upphandlingar i samarbete med säljorganisationen och slutkund
  • Fungera som stöd till kunder, partners och Icomera’s försäljningsorganisation i tekniska frågor
  • Utbilda partners och kunder i användningen av Icomera’s produkter
  • Utvärdera lösningar i Icomera’s erbjudande

 

Vi söker dig som har en Kandidat- eller Magisterexamen inom datateknik, elektroteknik, mekatronik, mekanik, automation eller liknande. Du har ett stort intresse för nätverksteknik. Fokus för rollen kommer att luta lite mer åt hårdvara och lite mindre på mjukvara. Du kan vara erfaren men också vara nyutexaminerad, tjänsten kan anpassas efter nivå på erfarenhet.

Som person är du en innovativ och driven problemlösare och du trivs att jobba i team. Du är en pratglad analytiker. Icomera har en positiv och inkluderande kultur och för att trivas i organisationen tror vi att du är flexibel, prestigelös och tycker om snabba beslut.

Flytande engelska i tal och skrift är ett krav.

Vad vi erbjuder dig:

  • Möjlighet att påverka framtidens teknik för publika transporter – vi är mitt i den miljömässigt mycket viktiga ”smart-society” rörelsen, som minskar utsläpp och förbättrar livskvalitén runt om i världen
  • Att vara en del av en verkligt innovativ och snabbt växande marknad
  • En mycket flexibel, rolig och varierad arbetsdag i en teamfokuserad miljö
  • På Icomera får du en möjlighet att arbeta med produkter som är synliga för ett stort antal användare både i Sverige och runt om i världen, inklusive passagerare på några av världens största tåg- och bussoperatörer i Europa och Nordamerika

Varmt välkommen med din ansökan med bifogat CV på jerrie.se

Vid frågor kontakta Igor Glavan på 0701-76 58 28. Urval sker löpande och sista ansökningsdag är den 2018-02-07

Icomera blev utsett till Karriärföretag både 2015, 2016 och 2017.

The Role

Icomera launched the world’s first high-speed Internet solution for trains in September 2002 and is today the world’s leading provider of open Internet connectivity and application platforms for passenger transport and public safety. Our award-winning products are deployed on rail, road and sea, serving more than 1 million Wi-Fi users every week in over 33 countries and providing high-speed access for fleet tracking and mission-critical on-board systems.

We are currently looking to recruit a Field Engineer to join us in our ambition to deliver top class connectivity products and solutions to a global market. This is an exciting and challenging role to support the Sales, Delivery and Operations departments. We are looking for someone who can resolve problems, troubleshoot, support customers and also assist in delivery, installations and commissioning, if you have worked within the vehicle systems installations I.E telematics, vehicle security or CCTV. The position is based in the Essex/Kent area as a field-based engineer and also attending local office in Chatham but can include travel to customers based within the rest of the UK and help support globally. There will be company vehicle and fuel card supplied and all expenses paid for travelling globally.

Essential Functions:

  • Installation, configuration and commissioning of Icomera’s products into public transport
  • Pre and Post sales technical support
  • Deep system fault resolution across the Icomera product range
  • Service testing and analysis
  • Onsite installation surveys
  • Carry out mobile coverage surveys
  • Troubleshooting issues

 

We believe you have:

  • Electrical/Electronic background gained in auto electrics
  • Excellent diagnostic skills
  • Knowledge networking technologies
  • Understanding of WI-FI principle
  • Full UK Driving License
  • The ability to work unsocial hours due to vehicle availability

Any automotive or telematics experience would be highly advantageous.

We offer you:

  • An excellent team-focused working environment
  • An opportunity to be a part of a truly innovative and fast-growing market
  • A chance to make your mark on the future of technology for transport
  • A competitive salary
  • An extremely flexible, fun and varied schedule
  • Company benefits such as pensions, gym contributions, Childcare vouchers, specsavers vouchers and much more.   

Apply today and join our team!

We are always looking for the best talent. We are based in Sweden with offices in the United States, United Kingdom and France, and are happy to accept applications from anyone who already has the right to work in these countries (for example: EU citizenship).

Please send your CV and covering letter to recruitment@icomera.com.

We only engage in direct recruitment;
calls or CVs received via recruitment agencies will not be accepted.