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Careers

Careers


Join Icomera and be part of a world that is growing every day. Here, high performers are rewarded in an ever-changing, quality-oriented environment that provides everyone with the chance to stretch and develop themselves. We are proud to foster a culture of inclusivity and equality, where every person can realise their potential.

Job Summary

We are looking for a 2nd line support analyst to join our support team to realise our ambition to deliver top class connectivity products and solutions to our customers in the transportation market.

This is a technical role with the responsibility to keep the customers’ solution functioning and being proactive when it comes to finding trends and faults with the customers’ products/solutions. There is a heavy focus on learning the ins and outs of our customers’ fleet, network and technical solutions as part of the role.

This role is primarily a 2nd line position, working on a number of different accounts, across different technologies.

Essential Functions

  • Be responsible for answering escalated support tickets and requests as they come into our ticketing system during contracted hours of work, including some weekend Rota’s and out of hours maintenance shifts.
  • Undertaking some troubleshooting against known issues before handing the issue over to a technical expert
  • Managing escalations to our Solutions Centre (3rd line) for unresolvable issues
  • Responsibility for proactive monitoring and fault finding on network equipment on all customers’ fleets
  • Interaction with customers to facilitate field engineer tasks
  • Be responsible for answering incoming Support Desk phone calls when overflowing from the 1st line team when logged into the phone system
  • Responsible for documenting solutions where appropriate on our internal wiki
  • Assisting with software testing and deployment of new firmware releases
  • Advising on the technical integration of 3rd party products
  • Assisting in the building and testing of hardware being released to customers
  • Escalate issues to the “Technical Account Manager or to the line manager to get the issue solved quickly

 

Knowledge

Essential

  • Linux 2nd line troubleshooting support skills
  • Networking troubleshooting, including WiFi
  • Experience of working in a networking and support environment in a customer facing role
  • Intermediate to Advanced data analysis skills utilising MS Excel / Google Sheets
  • At least one year’s experience working in a Support Desk/1st  line role
  • Good technical aptitude to help with describing faults to technical experts
  • Strong team player with good work ethics, excellent interpersonal and communication skills
  • Highly organised self-starter with the ability to prioritise workload to deliver high quality results to demanding timelines
  • Able to travel within UK and rest of Europe when required and ability to work unsocial hours when required

Desirable

  • CCNA or Network + certification
  • Python / Bash Scripting
  • Experience with SQL
  • Experience of authorized penetration testing
  • Understanding of Virtual enviroments
  • Knowledge of the mobile network landscape and technologies used in the UK and Europe
  • Experience of working within an ITIL environment

 

Apply today for the possibility of becoming a part of our team

Network Operations Center Analyst

We are looking to recruit a Support Desk Agent to our Support Organization who can deliver high quality support to our customers and end users.

Role Description
As a Support Desk Agent your main duties will be:

  • Proactively monitor all Icomera fleets
  • Execute daily Support tasks according to given instructions
  • Escalate issues to our Support Solution Center (3rd Line)
  • Proactively monitor fleets to debug/find patterns to prevent and minimize upcoming system errors
  • Guide and support systems, end users and customer personnel
  • Execute train visits to debug and change malfunctioning hardware
  • Communicate trends and input to Technical Account Managers customers

Qualifications
We want you to have:

  • A big interest in IT and technology
  • Linux command line experience
  • Experience in Support
  • Network experience
  • Be able to guide customers over the phone and through ticketing system
  • Fluent in English (it is also a plus if you speak additional languages)
  • Is driven and an innovative problem solver

What we offer you

  • A possibility to be a part of and influence the future technology for public transportation – we are in the middle of the environmentally very important “smart-society” movement, which decreases pollution and enhances the quality of life around the globe
  • A very good team focused environment
  • A possibility to be a part of a truly innovative and fast-growing market
  • A very flexible, fun and various work day
  • Be a part of a “Career Company“, in Sweden Icomera has been awarded Career Company (one of the 100 most interesting places to work) in 2015,2016 and 2017
  • At Icomera you will have the possibility to work with products that are visible for a large number of user both in Sweden and the rest of the world, including passengers on some of the world’s largest train- and bus operators

Apply today for the possibility of becoming a part of our team

The main activity is to support the Business Development Director and Sales Team to manage the preparation of Bids. They will also help run and improve, current processes which are in place and set-up new processes where required to improve the efficiency of the sales organisation. They will also ensure the bid approval processes is adhered to and be responsible for coordinating bids and ensuring a high quality bid is submitted.

They will be responsible for submitting a completed bid to an existing or prospective client on time. They assist with ensuring that all the client’s questions have been answered as fully as possible, and that the organisation has given itself the best possible chance of success.

The successful applicant will work closely with the Business Development Director and the Sales team to support business needs; which may from time to time require the post holder to work additional hours.

Responsibilities include:

Primary Function

  • Assist the Sales team in forming quotations and business proposals; ensuring all inputs are
  • collated and a high-quality bid is submitted
  • Ensuring submission deadlines for tenders and bid are met including compiling all
  • stakeholder’s inputs
  • To manage the bid qualification/Sales Decision Process (bid go / no go) for new
  • Opportunities
  • Manage inputs from a variety of stakeholders, typically involving contributions from sales,
  • marketing, product teams, finance, commercial, legal and delivery
  • Manage the preparation and reviewing the commercial aspects of the bid, ensuring all
  • services are included in the final price to the customer
  • Maintaining a Risk Register During the Bid Process
  • Contributing to the written proposal – both in terms of content and presentation (such as
  • preparation of a management summary)
  • Ensure timely delivery of compliant and commercially sound bids – Act as the gatekeeper to
  • ensure quality is maintained with submitted bids
  • Assist with the development of improved Sales Processes

 

Additional Responsibilities

  • Collating the Weekly/Monthly sales forecast from the CRM system and the sales team.
  • Extensive liaison with other people in the sales team and persons within the company
  • involved in sales related activities
  • Prepare sale/business development related reports and statistics for the board meetings
  • Assist with managing the strategic account reviews (including, organising, preparation and
  • monitoring)
  • Updating CRM (where required)
  • Sales reporting – providing accurate information to the weekly consolidated reports, trend
  • analysis and pipeline tracking

 

Experience

Bachelor degree in Business Administration or similar.
Ideally APMP qualified
Minimum 2 years work experience in a Bid Management Position ideally within the transport Sector

Preferred:
Experience with CRM system i.e. Sugar/Jeeves

Job skills required:

  • Required language skills: Strong Written and Spoken English
  • Required computer skills: Microsoft Office (particularly Excel and Word)
  • Must be an excellent communicator
  • Strong coordinator/bridge-builder between Field Sales people and Sales management
  • Very well organized and works in a structured way. A completer of tasks without being
  • chased.
  • Process orientated and have experienced in setting up new processes and working in
  • accordance with these processes
  • Dynamic and creative person who is suited to a demanding and high stress position

Apply today for the possibility of becoming a part of our team

Icomera are looking for a Project Engineer to focus on delivering projects, particularly in the rail sector, to a high standard, utilising Icomera’s products and solutions.

 

This is a project-based role, where your responsibilities will be to take the concept solution and proposal, detailed from the Sales team, and drive the technical part of the project. This role is hands on and you will be expected to get down to the details and be prepared to complete different tasks that are required.

 

Main responsibilities will include:

  • Refine and document customer requirements
  • Creating Customer facing Solution overviews
  • Refine and accurately document the system architecture design that will be implemented
  • Produce base system configuration files and document procedures to roll these out on a larger scale
  • Do acceptance tests
  • Handover finalised projects to Technical Support staff and maintenance department
  • Ensuring Icomera supplied components are correctly stated
  • Ensuring supply chain and stock management processes are followed
  • Participate in First of Class Installations
  • Make changes/modifications to fit installations
  • Working closely with the Sales Engineering team
  • Be part of a project from start to finish
  • Reviewing installation designs

We believe you have the following skills/knowledge:

Essential

  • Computer Science or Electrical/Network Engineering qualifications
  • Excellent Proven LAN/WAN Networking skills
  • System architecture design experience
  • Experience of producing technical documentation
  • Linux Experience
  • Strong team player with good work ethics, excellent interpersonal and communication skills
  • Highly organised self-starter, ability to work with little supervision
  • Ability to prioritise in a fast paced environment and adapting to meet the goals of the business
  • Able to travel within UK and rest of Europe when required and ability to work unsocial hours when required
  • Full Driving Licence

Desirable

  • A degree in any engineering discipline
  • Experience of project engineering/support
  • PRINCE2 practitioner status or equivalent
  • Experience in working within the WiFi or passenger transport industries
  • Knowledge of the mobile network landscape and technologies used in the UK and Europe

In return we will offer you:

  • A competitive salary
  • An excellent team-focused working environment
  • An opportunity to be a part of a truly innovative and fast growing market
  • A chance to make your mark on the future of technology for transport
  • An extremely flexible, fun and varied schedule
  • 25 days annual holiday per calendar year
  • £200 annual Gym membership contributions

Apply today for the possibility of becoming a part of our team

The Senior Technical Account Manager AEA, (Abellio East Anglia), is a new and exciting role within Icomera UK.

The post-holder will be dedicated exclusively to the support of the forthcoming AEA rail account, which encompasses approximately 260 new and existing train sets with complex network topologies and third-party integrations; they will manage no other customers or accounts due to the strategic and commercial importance of the account to Icomera.

The role is extremely customer-facing, and will involve the management of multiple stakeholder relationships, contracts and service contracts.

The Senior TAM will also act as the deputy to the local Operations Manager, should they be on annual leave or unavailable.

The role includes:

  • Regular bespoke and scheduled report writing for the Operations Manager and AEA
  • Ability to manage stakeholder confrontation and escalations from AEA and its third-party suppliers from time-to-time
  • Ability to handle the interconnectedness of the service agreements between not only AEA and Icomera, but also Icomera and AEA’s third-party suppliers, and deliver against the various SLAs and OLAs at all times.
  • Able to attend non-AEA meetings to cover the local Operations Manager if they are unavailable.
  • Understand that working out-of-hours, particularly during times of operational disturbances or outages is part and parcel of the role.
  • Ability to delegate appropriate tasks to the Support Desk and UK Apprentices
  • Configuration skills for Icomera products, such as the X6i and related X-platform products, access points, switches and other on-board network devices
  • Experience working within a support ticketing system, trouble-shooting issues with Icomera devices and systems, and escalating within Icomera (including Solutions Centre/Development), where required
  • Monitoring network/gateway performance and IP address changes for AEA
  • Forecasting network demand, always knowing where the current and forthcoming bottlenecks in service are
  • Ability and flexibility to regularly be testing on-board networks (connectivity, ping related, packet loss, signal strength, web pages, data transfer) and producing detailed reports for both Internal use and presentation to customers
  • On-site support for X6i/AP/Switch swap outs/upgrades, network testing and analysis
  • Supporting/training the Icomera and AEA Support Desk and keeping all customer/network information up-to-date on the Icomera Support Wiki
  • Assisting with the repair/logging and fault analysis of returned products on for all AEA/Icomera products
  • Assisting with testing of new firmware releases, and being a champion of the Change Control process within the Chatham office
  • Provisioning or correcting new and returned systems
  • Assisting with AEA’s Icomera project deliveries and deployments
  • Carrying out mobile coverage surveys when needed
  • A three-month notice period will be issued to the post-holder
  • Be a team leader and deputy to the local Operations Manager
  • Monitor 1st line performance and tickets to ensure timely solutions for AEA
  • Provide training and technical guidance for the support teams assigned to the AEA support contract

Knowledge, Skills and Abilities:

  • Computer Science or Electrical Engineering background
  • Wireless telecommunications experience
  • Team Player with excellent interpersonal skills to converse on all levels
  • Can work alone and use initiative
  • Problem solver within boundaries
  • Flexible to work unsocial hours when required
  • Strong team player with good work ethics
  • Able to supervise a small team when required
  • Able to travel within UK and rest of Europe when required
  • Full Driving Licence

Education:

  • Computer science or electrical engineering undergraduate degree, or proven equivalent experience

Experience:

  • Experience in office and networking environments
  • Aptitude to supervise teams and be seen as a leader within the wider team
  • Wireless network experience

Work Environment:

  • Primary work space is in the Chatham office
  • Travel to customer sites is required from time-to-time

Apply today for the possibility of becoming a part of our team

 

We are currently looking to recruit a Junior Field Engineer to join us in our ambition to deliver top class connectivity products and solutions to a global market.

This is an exciting and challenging role to support the Sales, Delivery and Operations departments. We are looking for someone who can resolve problems, troubleshoot, support customers and assist in delivery, installations and commissioning.

As a junior engineer, you will be working alongside our existing engineers who will pass their knowledge on to you all about our industry and products we supply and install.

The position is based in the South of England but will include travelling to customers based within the rest of the UK and globally, with all expenses paid for.

The role includes:

  • Installation, configuration and commissioning of Icomera’s products onto public transport
  • Pre and Post-sales technical support
  • Deep system fault resolution across the Icomera product range
  • Service testing and analysis
  • Onsite installation surveys
  • Carry out mobile coverage surveys
  • Troubleshooting issues and fault finding

We believe you will have the following skills/knowledge:

  • We are looking for individuals that have basic skills that we can work on, from engineering, electrical or maintenance work who also can think on their feet and have the willingness to learn
  • The role will involve working throughout the South of England but you will also be expected to work throughout the UK, and potentially globally, when required
  • This role is not a 9-5 job. It will involve working some unsocial hours and occasional weekend for which unsocial time pay will be paid
  • A full clean driving license and own transport is essential

Work Environment

  • Field based
  • Secondary work space is in the Chatham office

 

We offer you

  • An excellent team-focused working environment
  • An opportunity to be a part of a truly innovative and fast-growing market
  • A chance to make your mark on the future of technology for transport
  • A competitive salary
  • An extremely flexible, fun and varied schedule
  • Progression into a fully qualified field engineer which will include a company vehicle
  • Company benefits such as pensions, gym contribution, Specsavers vouchers, childcare vouchers and more

Apply today for the possibility of becoming a part of our team

We are currently looking to recruit a Junior Field Engineer to join us in our ambition to deliver top class connectivity products and solutions to a global market.

This is an exciting and challenging role to support the Sales, Delivery and Operations departments. We are looking for someone who can resolve problems, troubleshoot, support customers and assist in delivery, installations and commissioning.

As a junior engineer, you will be working long side our existing engineers who will pass their knowledge on to you all about our industry and products we supply and install.

The position is based in the Dunfermline area but will include travelling to customers based within the rest of the UK and globally, with all expenses paid for.

The role includes:

  • Installation, configuration and commissioning of Icomera’s products onto public transport
  • Pre and Post-sales technical support
  • Deep system fault resolution across the Icomera product range
  • Service testing and analysis
  • Onsite installation surveys
  • Carry out mobile coverage surveys
  • Troubleshooting issues and fault finding

 

 

 

We believe you will have the following skills/knowledge:

  • We are looking for individuals that have basic skills that we can work on, from engineering, electrical or maintenance work who also can think on their feet and have the willingness to learn
  • The role will involve working throughout the Dunfermline area but you will also be expected to work throughout the UK, and potentially globally, when required
  • This role is not a 9-5 job. It will involve working some unsocial hours and occasional weekend for which unsocial time pay will be paid.
  • A full clean driving license and own transport is essential

Work Environment

  • Field based
  • Secondary work space is in the Scotland office
  • Travel to customer sites is required

We offer you

  • An excellent team-focused working environment
  • An opportunity to be a part of a truly innovative and fast-growing market
  • A chance to make your mark on the future of technology for transport
  • A competitive salary
  • An extremely flexible, fun and varied schedule
  • Progression into a fully qualified field engineer which will include a company vehicle
  • Company benefits such as pensions, gym contribution, Specsavers vouchers, childcare vouchers and more

Apply today for the possibility of becoming a part of our team

We are looking for a Project Manager to join us in our ambition to deliver top class connectivity products and solutions to a global market.

You will work in our UK Engineering team and be responsible primarily for the delivery of a large Wi-Fi fleet roll-out of 100 + trainsets.  In addition to this, there will be a requirement to undertake additional projects that may overlap or run consecutively.

The role will involve both internal and external delivery ownership and also requires frequent travel – meeting clients, suppliers and contractors, mostly in the UK.

The position is primarily based in Icomera´s office in Chatham Maritime – Kent, reporting directly to the UK Engineering Director.

The ideal candidate for the position has at least 5 years of experience from the role as Project Manager preferably from the IT, Telecom, or Rail industry. Experience of managing projects across different teams and locations is advantageous.

The role as a Project Manager includes taking care of:

  • Project start-up and planning
  • Project execution, follow-up and reporting
  • Project handover and close-down
  • Supporting Sales with estimates, proposals, sales presentations
  • Scope and schedule management
  • Quality management
  • Financial management
  • Team/people management
  • Client/stakeholder management

 

We are looking for applicants that have a positive attitude and the ability to learn quickly

We believe you have:

  • An education to a degree level or extensive experience in a similar field
  • PRINCE2 or equivalent project management training
  • Experience from working in international companies
  • Good interpersonal and communication skills
  • Good at multitasking and managing processes in a fluid business-driven environment
  • Highly organized self-starter who can prioritise to deliver high quality results according to demanding timelines
  • Excellent language skills
  • Experience in working with rolling stock.

We offer you:

  • An excellent team-focused working environment
  • An opportunity to be a part of a truly innovative and fast growing market
  • A chance to make your mark on the future of technology for transport
  • A competitive salary
  • An extremely flexible, fun and varied schedule

 

Apply today and join our team!

We are looking for a Technical Account Manager to join our 2nd line support team to help in our ambition to deliver top class connectivity products and solutions to our customers in the transportation market.

This is a very customer-facing role with the responsibility to keep the customers’ solution functioning and being

proactive when it comes to finding trends and faults with the customers ́ products/solutions. There is a heavy focus on learning the ins and outs of our customers ́ fleet, network and requirements as part of the role.

The successful candidate will be responsible for all client communication of a technical nature. They will be supported by a team of technical experts to assist with resolving issues.

Some travel to customers both in the UK and Overseas is necessary from time to time. Occasional travel to the Group HQ in Gothenburg, Sweden for training and meetings is also required.

The role includes:

  • Responsibility for all technical communications with our customer base including (but not limited to) Support Tickets, Conference Calls and Face to Face meetings/presentations
  • Responsibility for proactive monitoring and fault finding on network equipment on key customers’ fleets
  • Undertaking some troubleshooting against known issues before handing the issue over to a technical expert
  • Managing escalations to 3rd line for unresolvable issues and championing bug fixes for their customers
  • On Site support for network testing and analysis
  • Responsible for supporting & training our Sweden based 1st line support team and keeping all customer/network information up-to-date on our internal wiki
  • Assisting with software testing of new firmware releases

We believe you will have the following skills/knowledge:

(Essential)

  • Experience of working in an IT support environment in a customer facing role
  • Intermediate to Advanced data analysis skills utilising MS Excel / Google Sheets
  • Experience of presenting analysis and report findings to Senior Management
  • Good technical aptitude to help with describing faults to technical experts
  • Strong team player with good work ethics, excellent interpersonal and communication skills
  • Highly organised self-starter with the ability to prioritise workload to deliver high quality results to demanding timelines
  • Able to travel within UK and rest of Europe when required and ability to work unsocial hours when required

(Desirable)

  • Experience in working within the WiFi or passenger transport industries
  • Basic knowledge of Linux based operating systems
  • Experience working with IP based networks
  • Knowledge of the mobile network landscape and technologies used in the UK and Europe
  • Experience of working within an ITIL environment
  • Ability to speak a 2nd European language a bonus, especially German, Italian or Dutch.

In return we will offer you:

  • A competitive salary
  • An excellent team-focused working environment
  • An opportunity to be a part of a truly innovative and fast growing market
  • A chance to make your mark on the future of technology for transport
  • An extremely flexible, fun and varied schedule
  • 25 days annual holiday per calendar year
  • £200 annual Gym membership contributions

You will be a part of a company which is a contributor to future technology for public transportation and which is growing rapidly. You will also be a member of a team focused environment and your work day will be fun, flexible and varied. Send your application to recruitment@icomera.com

Apply today for the possibility of becoming a part of our team!

We are always looking for the best talent. We are based in Sweden with offices in the United States, United Kingdom and France, and are happy to accept applications from anyone who already has the right to work in these countries (for example: EU citizenship).

Please send your CV and covering letter to recruitment@icomera.com.

We only engage in direct recruitment;
calls or CVs received via recruitment agencies will not be accepted.