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First Hull Trains

An innovative rail operator boosting passenger numbers with a "faster, more reliable and improved service". The UK's first single-sign-up 4G-enabled Wi-Fi solution, free for all passengers.

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The Challenge

  • Support the new passenger smartphone app services, including passenger Wi-Fi.
  • Host onboard media server and provide seamless station-to-train Wi-Fi handover.

Scale: 4 Class 180 DMUs

Delivery: 6 months

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The Solution

  • Virtual Onboard Media Server running on the Icomera X-Series platform.
  • Collaboration and integration with solution partners.

Services Delivered

Passenger Wi-Fi

Passenger Infotainment

Solution Partners

GoMedia
Masabi
Airsense
The Cloud
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The Results

  • Single sign up passengers consistently connecting for longer.
  • TechWorld "Travel Project of the Year" award.

What the Customer Says:

“First Hull Trains is taking its commitment to innovation and market leadership a step further by trialling the very first 4G-enabled Wi-Fi SSU solution to all passengers.

“People have wanted to be able to get online when they travel for several years which is why we’ve always given all passengers free access to our onboard Wi-Fi. But with the demand and necessity growing, our passenger feedback demonstrated they required a better service so we are proud to provide this enhanced service.

“The service is faster, more reliable and will give an improved experience for our passengers and that’s why we’ve made this investment ahead of every other public transport company in the UK.”

Will Dunnett,
Managing Director,
First Hull Trains

What We Say:

“With the successful delivery of this upgraded Wi-Fi and entertainment solution First Hull Trains are fully utilising the best technologies available to improve the passenger experience, enhancing their already prominent position as a leading contributor to the development of a truly 21st century UK rail industry.”

Dave Palmer,
Senior VP Sales and Business Development,
Icomera


Peter Kingsland

UK Sales Director

Peter Kingsland
+44 (0)7980 613 928
peter.kingsland@icomera.com
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