SOLUTIONS
Passenger Wi-Fi
Icomera’s fast, reliable, and secure passenger Wi-Fi service has been installed on tens of thousands of vehicles across the globe, serving millions of passengers every week.
The Evolving Landscape of Passenger Routines
For business commuters, the increased availability and reliability of Wi-Fi on trains and buses can support the flexibility in work hours and locations that the “work from home” transition has introduced, allowing them to send emails, research information for work-related tasks, and make conference calls.
For leisure travellers, passenger Wi-Fi offers an immersive experience; when passengers are engaged, the perceived journey time is reduced, and this has a positive impact on propensity to travel. Passengers can communicate with friends and family via social media, shop online, catch up with the latest news, or even learn a new language. Many travellers also use their commute to carry out digital chores such as paying bills, renewing insurance policies, and searching for new properties or jobs.
If an individual’s journey can contribute towards their day, and not disrupt it, then passenger transport will become the obvious and most effective modal choice.
Wi-Fi That Works
To deliver on its productivity promise, it’s vital that the Wi-Fi offered on vehicles not only works, but works well; indeed, a quality, reliable Wi-Fi connection can prove as important as seat availability or punctuality in enhancing the passenger experience.
The pressure is on transport operators to meet these new standards of service. Fortunately, the investment in Passenger Wi-Fi has been shown to pay off time and again. Studies have found the introduction of free Wi-Fi on trains increases frequency of travel for both new and existing passengers, and that mobile Internet access has improved the value of travel time on trains to the point where it can reduce car dependency for commuters.
The Icomera Advantage
Icomera’s in-vehicle mobile connectivity and applications routers utilise our SureWANTM technology to provide the fastest, most reliable Wi-Fi connection available for passengers. Our clients have publicly reported increased ridership and revenue and attributed these to the improved passenger experience on offer.
Another advantage of using Icomera’s onboard Wi-Fi solution is the ability to manage your passengers’ experience so that everyone can enjoy using the service. We support operators with ICONIC, a suite of powerful cloud-based management tools which allow for system configuration, Wi-Fi traffic management, content filtering and powerful reporting capabilities, backed by our Network Operation Centre (NOC).
It’s important to remember that, in addition to meeting the rising expectations of customers and driving ridership, the same underlying Internet connection used for Passenger Wi-Fi can also support a range of other onboard systems at minimal cost when compared to investing in separate communication pipelines for each one, further strengthening the business case.
Benefits of Passenger Wi-Fi
Fast & Reliable
Industry‑leading onboard Wi‑Fi powered by SureWAN™ delivers the fastest, most reliable connection for passengers — improving satisfaction, ridership, and revenue.
Control & Insight
ICONIC cloud tools give operators full control of the passenger experience, with traffic management, content filtering, system configuration, and powerful reporting.
One Network, Multiple Benefits
The same onboard connection can support passenger Wi‑Fi and onboard operational systems, reducing complexity and cost while strengthening the overall business case.
Passenger Wi-Fi
Making every journey count will become more important than ever in the post-pandemic world. Discover how we deliver industry-leading connectivity in our passenger Wi-Fi brochure.
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