Icomera’s Network Operations Centre (NOC) can provide round the clock proactive and reactive support for our clients, helping maintain unbroken service coverage, resolving incidents in a timely manner, and contributing to a high performance and high availability environment.
Responding to client enquiries via phone, email and chat, Icomera’s support agents have the technical expertise to address complex and business critical issues, quickly identifying the root cause of incidents and ensuring continual service improvement. This offers the dual advantages of increasing system uptime and service quality, alongside protecting a client’s brand image and investment.
Icomera’s regionally located NOCs use the world’s time-zones to their advantage, following a Chase the Sun structure to maintain an uninterrupted service. NOC agents handle critical operations with the utmost care, working to ISO 27001 best practices and always keeping security front-of-mind. The NOC is also able to provide a range of enhanced services as and when required, including managing Wi-Fi-related enquiries from a client’s passengers.
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