IOS devices

1. From the home screen, tap the Settings
2. On the Settings screen, scroll down and tap the Safari button
3. Under the Privacy section of the Safari screen, tap the button labelled Clear Cookies/History and Data
4. On the confirmation screen, tap Clear Cookies/History and Data

Android

1. Launch your browser. (NB: this example shows the process in Chrome, but the steps are similar in other browsers)
2. Press the Menu key at top right (usually 3 vertical dots)
3. Press Settings and then Privacy
4. Press Clear Browsing Data and select the items you want to clear, then press Clear

Windows Phone

1. Tap the Internet Explorer live tile on the home screen
2. Tap on the ellipses ‘…’ at the bottom right
3. Scroll down and tap Settings
4. Scroll down and tap Delete History
5. Tap Delete to confirm and wait a few seconds for the cache and cookies to clear

Internet Explorer

1. Click the Alt key to display the menu bar
2. Go to Tools and then Internet Options
3. Under the General tab there is a section called Browsing history. Click on the Delete button
4. You can also press Ctrl+Shift+Delete and you will go directly to the Delete Browsing History window

Safari

1. Click Safari in the upper left hand side of your screen
2. In the menu that appears, click Preferences
3. In the window that appears, click the Privacy tab
4. Click the button Remove All Website Data
5. Click Remove Now in the pop-up window

Google Chrome

1. In the top-right corner of Chrome, click the Chrome menu
2. Select More tools then Clear browsing data
3. In the dialog that appears, select the checkboxes for the types of information that you want to remove
4. Use the menu at the top to select the amount of data that you want to delete. Select the beginning of time to delete everything
5. Click Clear browsing data
6. NB: pressing Ctrl+Shift+Delete will take you directly to the delete browsing history window

Firefox

1. Click the menu button in the top right corner (3 horizontal bars) and choose Options
2. Select the Advanced menu
3. Click on Network
4. In the Cached Web Content section, click Clear Now

If you’re still experiencing problems, please contact your transport operator, who will be able to handle your query. In order to help solve the issue as quickly as possible, please be ready with the following details:

1. Your transport operator and the route you are travelling on
2. The make and model of the device you are using
3. A short description of the problem (e.g. not able to connect to the Wi-Fi network from the landing page)

IOS devices

1. Go to Settings and then Wi-Fi
2. Click on the ‘i’ next to the network you wish to delete/forget
3. Now click on Forget this network
4. Now refresh the network list and connect again

Android

1. Open your Applications menu and select Settings
2. Under Wireless & Networks, select Wi-Fi
3. Click the menu button in the upper right corner (usually displayed with three dots in a vertical line)
4. From the drop-down menu select Saved networks
5. Select the network you wish to remove. A prompt will appear on your screen. Select the Forget option
6. Now refresh the network list and connect again

Windows Phone

1. Go to Settings, then WiFi and click on the Advanced button
2. To delete a network, tap and hold over the name. Then, tap Delete
3. Now refresh the network list and connect again

Windows 10

1. Press Win+I to open the Settings app. Select Network & Internet
2. Next click on Wi-Fi in the left panel. There you will see a link called Manage Wi-Fi Settings. Click on it
3. In the window which opens, you will see two settings: Wi-Fi Sense and Manage known networks. Under Manage known networks, select the network, and you will see two options – Share and Forget
4. Click on Forget. This will delete the Wireless Network’s profile and connection details
5. Now refresh the network list and connect again

Windows 8

1. Open PC Settings, and click/tap on Network in the left pane
2. Click/tap on Connections in the left pane of Networks, and click/tap on the Manage known networks link under Wi-Fi on the right side
3. Click/tap on a wireless network that you want to delete and click/tap on Forget
4. Now refresh the network list and connect again

Windows 7

1. Open the Control Panel. Select and open Network and Sharing Center
2. Click on the icon under View your active networks. This will open the Set Network Properties dialogue box. Here you can rename a network connection or change the icon for that network connection
3. Click on Merge or Delete Network Locations at the bottom of the window to see a list of stored network connections. Choose the network you wish to delete and click on the Delete button
4. Now refresh the network list and connect again

Mac OS

1. Click the Apple menu then select System Preferences
2. When the System Preferences screen appears, go to the Internet & Wireless section and click Network
3. On the Network screen, select Airport/Wi-Fi, and then click Advanced
4. Under the Airport tab, select the network which you want to remove and click on button ‘–’. Then click OK
5. Now refresh the network list and connect again