Skip to main content

Careers

Careers


Join Icomera and be part of a world that is growing every day. Here, high performers are rewarded in an ever-changing, quality-oriented environment that provides everyone with the chance to stretch and develop themselves. We are proud to foster a culture of inclusivity and equality, where every person can realise their potential.

Identify, progress and close sales opportunities within Icomera’s target market focused on video surveillance products and services. The position includes all areas within the transportation sector with primary focus on UK Bus and Rail.

 

Key Duties

  • Identify, qualify, price, plan, progress and close ‘major account’ sales opportunities for the Icomera video surveillance products and services. In line with allocated territory, budget and personal sales targets
  • To drive, monitor and assist the technical solution development. Continual communication with the Solutions and Engineering teams is essential
  • To ensure that technical solutions are proposed and communicated in a clear and appropriate way to the customer
  • Pro-actively manage the new business sales process to achieve/exceed company goals and targets in sectors through direct or existing and future sales channels
  • To proactively manage and continually improve client and partner relationships within the target market and agreed accounts. Ensure that relationships within the key customers are formed at all relevant levels and that relationships, which involve other Icomera personnel are given the correct attention
  • To map the opportunities in a clear way together with the decision makers and lodge into the CRM system
  • To focus on increasing profitable, regular and consistent revenue streams in line with personal objectives and company strategy
  • Generate ‘fit for purpose’ customer proposals and business case benefits
  • Pro-actively develop lead-generation strategies for existing and potential new markets. In line with allocated personal objectives and Icomera strategic aims
  • Coordinate bid and contract / legal reviews with other Icomera personnel as required
  • Coordinate sales activities with sales director and hold regular review and catch up meetings
  • Ensure staff are responding quickly and correctly to enquiries
  • Support Marketing-led initiatives including attending trade shows and contributing to documentation where required

 

You will have the following knowledge, skills & experience:
Knowledge, Skills and Abilities:

  • Experience within the transportation sector with in-depth knowledge of video surveillance solutions
  • Excellent written and verbal communication skills
  • Good interpersonal communication and customer service skills are needed in order work successfully with prospects, customers, and cross functional teams to meet performance goals
  • Strong aptitude for learning new technologies and understanding how to utilize them in a customer facing environment
  • To work within the organisation procedures
  • Ability to follow standard engineering principles and practices
  • Creative approach to problem solving
  • Able to travel to the prospective customer’s sites as necessary
  • Ability to get things done and fight through the fog
  • Ability to strategically plan and manage a sales approach for key bids

 

Experience and Education:

  • Experience of working in a similar customer facing sales position
  • Proven experience of closing large value opportunities
  • Understanding of the target market of Icomera, products and solutions

 

What we offer you:

  • An excellent team-focused environment
  • An opportunity to be a part of a truly innovative and fast-growing company
  • A chance to make your mark on the future technology for public transport
  • A competitive salary
  • An extremely flexible, fun and varied schedule
  • 25 days annual holiday per calendar year – increasing one day per year following completion of 2 years employment, then 1 additional day per year until a maximum of 28 days
  • Company benefits such as pensions, gym contributions, Specsavers vouchers and much more
  • At Icomera, you will get a chance to work on products that are visible by many users worldwide, including passengers for some of the largest train and bus companies in Europe and North America

 

The position is based at home and is a full-time employment. If you have any questions, feel free to contact Stephen Hall: Stephen.hall@icomera.com
Send your application to: recruitment@icomera.com

Apply today and join our team!

We are looking for a Senior Solutions Architect with industry experience of video surveillance in transportation.

As a Senior Solutions Architect within the video surveillance business area you will have overall responsibility for the video surveillance offerings, HW, SW, security and connectivity working closely with the PLCM team to ensure the organisations governance is in place. This is a hands-on technical role and you will need to be confident dealing with a range of stakeholders from IT, the business, and strategic partners.

Key Duties

  • Creating the video surveillance overall solution architecture and roadmaps and explain the implementation steps necessary to meet evolving business requirements
  • Designing and implementing solution governance to ensure consistency in line with best practice methods
  • Providing technical advice and support to engineer’s solution and systems engineers
  • Analysing new opportunity requirements from a video surveillance perspective to ensure solutions meet standards for reliability, scalability, and availability
  • Taking the technical lead for all video surveillance projects to validate the design and implementation based on the architectural standards and guidelines
  • This is a managerial role with the systems and solution engineers reporting directly

 

You will have the following knowledge, skills & experience:
Knowledge, Skills and Abilities:

  • A leader of others who invests in developing people
  • A technical and commercial mindset
  • Highly resilient and comfortable taking controlled risks
  • Enjoys getting hands dirty with the numbers and equally adept at taking a strategic/commercial view
  • Develop relationships with business partners, suppliers and integrators
  • An improvement mindset, always seeking opportunities to add value

Experience and Education:

  • Bachelor’s degree in relevant technical field or equivalent
  • 10 years’ industry experience in a customer facing role

 

What we offer you:

  • An excellent team-focused environment
  • An opportunity to be a part of a truly innovative and fast-growing company
  • A chance to make your mark on the future technology for public transport
  • A competitive salary
  • An extremely flexible, fun and varied schedule
  • 25 days annual holiday per calendar year – increasing one day per year following completion of 2 years employment, then 1 additional day per year until a maximum of 28 days
  • Company benefits such as pensions, gym contributions, Specsavers vouchers and much more.
  • At Icomera, you will get a chance to work on products that are visible by many users worldwide, including passengers for some of the largest train and bus companies in Europe and North America

 

The position is based at home and is a full-time employment. If you have any questions, feel free to contact Stephen Hall: Stephen.hall@icomera.com
Send your application to: recruitment@icomera.com

Apply today and join our team!

Icomera are looking for a Technical Account Manager to join our support team to realise our ambition to deliver top class connectivity products and solutions to our customers in the transportation market.

This is a customer-facing role with the responsibility to keep the customers’ solution functioning and being proactive when it comes to finding trends and faults with the customers ́products/solutions. There is a heavy focus on learning the ins and outs of our customers ́fleet, network and their strategic requirements as part of the role.

 

Key Duties

  • Responsibility for all technical communications with our customer base including (but not limited to) Support Tickets,
  • Conference Calls and Face to Face meetings/presentations
  • Planning and executing Change Control processes
  • Assisting with software testing of new firmware releases, new hardware, bug fixes etc.
  • Responsibility for proactive monitoring of key customers’ fleets
  • Managing escalations to our Solutions Centre (3rd line) for unresolvable issues and championing bug fixes for their customers
  • Managing the warranty repairs and spares for customer fleets
  • Occasional on-site support for network testing and analysis
  • Responsible for supporting & training our UK, Sweden and USA based 1st and 2nd Line Support Desks and keeping all customer/network information up-to-date on our internal wiki

 

You will have the following knowledge, skills & experience:
Knowledge, Skills and Abilities:

Essential

  • 3 years experience of working in a support environment or in a customer facing role
  • Intermediate to Advanced data analysis skills utilising MS Excel / Google Sheets / SQL
  • Experience of presenting analysis and report findings to senior stakeholders
  • Good technical aptitude to help with describing faults to technical experts
  • Strong team player with good work ethics, excellent interpersonal and communication skills
  • Highly organised self-starter with the ability to prioritise workload to deliver high quality results to demanding timelines
  • Able to travel within UK and rest of Europe when required and ability to work unsocial hours when required

Desirable

  • Experience in working within the WiFi or passenger transport industries
  • Basic knowledge of Linux based operating systems
  • Experience working with IP based networks
  • Knowledge of the mobile network landscape and technologies used in the UK and Europe
  • Experience of working within an ITIL environment or trained to ITIL standards

 

What we offer you:

  • An excellent team-focused environment
  • An opportunity to be a part of a truly innovative and fast-growing company
  • A chance to make your mark on the future technology for public transport
  • A competitive salary
  • An extremely flexible, fun and varied schedule
  • Company benefits such as pensions, gym contributions, Childcare vouchers, Specsavers vouchers and many more
  • At Icomera, you will get a chance to work on products that are visible by many users worldwide, including passengers for some of the largest train and bus companies in Europe and North America

 

The position is based in the Chatham office and is a full-time employment. If you have any questions, feel free to contact Mat Strange on mat.strange@icomera.com

Send your application to: recruitment@icomera.com

 

Apply today and join our team!

Icomera, a fast-growing technology company, are looking for a Technical Service Manager (TSM) to join our operations team to help drive our ambition to deliver and service Icomera’s top class products and solutions to our customers in the transportation market.

 

The Role:

As the critical customer facing team member, the TSM has the important responsibility to drive and manage all technical operation aspects as a Tier 2 representative to ensure quality assurance with their assigned account(s) in an efficient and effective manner.  In this role, the TSM will establish a collaborative working rapport and build the confidence in their clients as they establish themselves as a “trusted partner”.  As a “trusted partner” the TSM will establish and maintain weekly Technical operation calls, monthly/quarterly service reports, technical updates, trouble reports, and other operational issues that their clients may raise.  The TSM will be involved in the day to day operational activities and assist in solving any technical issues that may arise in their account.  In addition, the TSM will have a keen eye and ear to the ground anticipating the needs and problems that their client may have and bring back to the Icomera sales lead.

 

Responsibilities:

  • Baseline and maintain current software, firmware records of the deployed Icomera products to include the Mobile router and gateway its assigned to, access points, switches, and any other business solutions integrated in the solution
  • Maintain daily/weekly/monthly performance statistics of assigned client’s solution driving quality service level metrics
  • Maintain and report progress reports both internally and externally for client initiatives and operational activities
  • Facilitate and lead both internal and external resources to support operational activities ensuring quality assurance and solution metrics are achieved.
  • As a gatekeeper of the account ensure by testing or assisting in the testing of software updates are properly tested and implemented in an effective change control manner
  • Drive the analysis and completion of a comprehensive Root Cause Analysis and Incident reports and present to their assigned client impacted by any service outage
  • Enable the NOC for success by ensuring they fully understand the client solution and support processes and procedures established for the client
  • Assist in the resolution of any trouble tickets raised
  • Escalate internally to the appropriate engineering core and 3rd line development teams to resolve technical issues
  • Effectively communicate any upsell opportunity to the Icomera sales and sales engineering teammate assigned to the account

We believe you should have the following:

  • Computer Science or Electrical Engineering background degree or equivalent relevant technical experience
  • Wireless and data network telecommunications experience
  • Ability to multi-task and maintain several assigned accounts simultaneously
  • Team Player with excellent interpersonal skills to communicate both verbal and written on various levels
  • A self-start hands on leader that thrives in a challenging and upstart environment providing cutting edge solutions
  • Problem solver with the ability to work under pressure
  • Flexible to work long hours when required
  • Strong work ethics and values
  • Ability to travel throughout the Icomera US Region


It is also desirable with:

  • Experience in working within the passenger transport industries
  • Basic knowledge of Linux based operating systems
  • Experience working with IP based networks
  • Knowledge of the mobile network landscape and technologies

 

Icomera offers you:

  • An excellent team-focused working environment
  • An opportunity to be a part of a truly innovative and fast-growing market
  • A chance to make your mark on the future of technology for transport
  • A competitive salary
  • An extremely flexible, fun and varied schedule

 

You will be a part of a company which is a contributor to future technology for public transportation and which is growing rapidly. You will also be a member of a team focused environment and your work day will be fun, flexible and varied. Send your application to recruitment@icomera.com

 

Apply today and join our team!

We are always looking for the best talent. We are based in Sweden, with offices in the United States, United Kingdom and France, and are happy to accept applications from anyone who already has the right to work in these countries (for example: EU citizenship).

Please send your CV and covering letter to recruitment@icomera.com.

We only engage in direct recruitment;
calls or CVs received via recruitment agencies will not be accepted.