Join Icomera and be part of a world that is growing every day. Here, high performers are rewarded in an ever-changing, quality-oriented environment that provides everyone with the chance to stretch and develop themselves. We are proud to foster a culture of inclusivity and equality, where every person can realise their potential.

Icomera, a technology company, is looking for an Office IT Support to join our team and contribute to our ambition to deliver top class connectivity products and solutions to our customers in the
transportation market.

Icomera is the world’s leading provider of wireless Internet connectivity for public transport, serving millions of passengers and tens of thousands of vehicles daily. We are a global team of highly talented individuals, contributing to the technologies that are changing the way we think about travel. We have established a track record of consistently identifying and delivering solutions that improve the societal, economic and environmental value of public transport, developing more than 30 patented technologies as part of our steadfast devotion to innovation. Icomera is proud to foster a culture of inclusivity and equality, where every person can realise their potential.

 

About the Job:

This role is based in the UK but plays an important part in a wider Global Team. The successful person will be a strong member of the Global Office IT Department reporting directly into the IT Manager based in Gothenburg. Based at the Derby office this role will primarily provide support to all five UK offices.

Duties will include:

  • End user support. Onboarding and Exit Management to secure that users have the correct accesses and information
  • Changes for users Access
  • Computer setup and support
  • Purchasing IT Equipment according to regulations
  • System Management for back-end systems owned by Office IT
  • Collaborating with System owners in Icomera to support their needs in developing their system usage and availability
  • IT Project Management
  • Jira Administrator for Jira and Confluence setups

Who You Are:
You have experience working with:

  • Experienced in Managing and administrating a Microsoft based Client and server environment
    • Windows 10/11
    • Windows Server 2019
    • MS Office package
    • MS Office 365 Services
    • Endpoint protection
    • Endpoint Manager
    • Azure AD
    • All standard applications in Office 365
  • Experienced in Cisco Meraki Management
  • Experienced in Juniper Switches and Access points Management

Our Offer:

  • An excellent team-focused environment
  • An opportunity to be a part of a truly innovative and fast-growing company
  • A chance to make your mark on the future technology for public transport
  • A competitive salary
  • 25 days annual holiday per calendar year – increasing one day per year following completion of 2 years employment, then 1 additional day per year until a maximum of 30 days
  • Company benefits such as pensions, gym contributions, Specsavers vouchers and much more
  • At Icomera, you will get a chance to work on products that are visible by many users
    worldwide, including passengers for some of the largest train and bus companies in Europe and North America

 

Does this sound like an interesting challenge for you?
Apply today and join our team!

The position is based in the Derby office and is a full-time employment. If you have any questions, feel free to contact Peter Kingsland before 16th August on peter.kingsland@icomera.com or after 16th August, Karin Lindvall on karin.lindvall@icomera.com.

Send your application to: recruitment@icomera.com.

Icomera, a technology company, is looking for a 1st Line NOC Analyst to join our team and contribute to our ambition to deliver top class connectivity products and solutions to our customers in the
transportation market.

Icomera is the world’s leading provider of wireless Internet connectivity for public transport, serving millions of passengers and tens of thousands of vehicles daily. We are a global team of highly talented individuals, contributing to the technologies that are changing the way we think about travel. We have established a track record of consistently identifying and delivering solutions that improve the societal, economic and environmental value of public transport, developing more than 30 patented technologies as part of our steadfast devotion to innovation. Icomera is proud to foster a culture of inclusivity and equality, where every person can realise their potential.

About the Job:
The successful candidate will proactively care for all Icomera supported fleets to find issues, respond to anomalies detected by Icomera monitoring systems and provide excellent support at all time to customers, passengers, and colleagues.

This role is part of a rolling rota shift pattern including shifts from 06.00 – 1400 and 14.00 – 22.00 over a 7-day period. Scheduled shifts will be provided in advance.

Key Duties:

  • Handle queries and issues received from customers or passengers to ensure they are handled quickly and professionally. These queries will come in by phone, email or live chat
  • Manage daily support tasks by following set instructions
  • Proactively monitor fleets to detect issues and prevent or minimise service downtime
  • Working shifts to contribute to a 24×7 365 schedule provided by the Global NOC
  • Escalate issues to the correct group, person, or to the manager when needed
  • Participate in the incident management process by identifying significant issues and escalating to the Incident Manager, as well as handling maintenance communications to customers

Our Offer:

  • An excellent team-focused environment
  • An opportunity to be a part of a truly innovative and fast-growing company
  • A chance to make your mark on the future technology for public transport
  • A competitive salary
  • An extremely flexible, fun and varied schedule
  • 25 days annual holiday per calendar year – increasing one day per year following completion of 2 years employment, then 1 additional day per year until a maximum of 30 days
  • Company benefits such as pensions, gym contributions, Specsavers vouchers and much more
  • At Icomera, you will get a chance to work on products that are visible by many users worldwide, including passengers for some of the largest train and bus companies in Europe and North America

 

Does this sound like an interesting challenge for you?
Apply today and join our team!

The position is based in the Chatham office and is a full-time employment. If you have any questions, feel free to contact Max Hogan on max.hogan@icomera.com.
Send your application to: recruitment@icomera.com.

 

About Icomera:
The IcoCrew now consist of 300+ employees globally. Icomera is headquartered in Gothenburg, Sweden, with main offices in the United States, Canada, the United Kingdom, Germany, France, Ireland and Italy.

Icomera’s vision for green mobility within the public transport industry perfectly complements the wider mission of our parent company, EQUANS. As the global leader in multi-technical services with 74,000 employees working across 17 country hubs, EQUANS delivers customised solutions which connect, protect and energise territories, cities, buildings, industries and transport infrastructures, empowering their energy, industrial and digital transitions. www.icomera.com

The world’s leading provider of wireless Internet connectivity for public transports – Icomera – is now in quest of a Service Delivery Manager to join their team and contribute to the ambition of delivering top-class connectivity products and solutions to millions of passengers and tens of thousands of vehicles.

As a Service Delivery Manager (SDM) at Icomera you are responsible for the service delivery management of the Icomera solutions that are sold into our customer’s services. As such this is a customer facing role providing the technical interface between the customer environment and the technical support and solutions teams within Icomera. Sometimes you’ll have to develop a small solution or provide a level of hands-on support, too. This gives you the opportunity to work closely with both customers and internal teams to create value for our customers. You will be a part of our EMEA region with frequent contact with colleagues across the region in countries such as Italy, Germany, France and also Sweden where the Icomera HQ is located.

 

What you will do:

  • Be the main interface between customers and Icomera in order to help rectify any service reliability issues that occur
  • Develop service delivery plans with based on Service Level Agreement (SLA) and Icomera’s internal best practices
  • Monitor, Control and Report on adherence to contractual Key Performance Indicators (KPIs) and SLAs
  • Plan and execute Change Control processes and work closely with supporting departments to test and execute the changes
  • Act as a Problem Manager for issues that arise, weather they have been escalated due to poor performance, service support processes and/or non-delivery of service
  • Create and maintain a service knowledge base to ensure efficient service delivery, with the support of the knowledge base for all involved parties
  • Support with software testing of new firmware releases, new hardware, bug fixes etc. and manage the warranty repairs and spares for customer fleets
  • On-site support for network testing and analysis and requirement gathering from customer
  • Act as customer champion within Icomera and enforce that relevant processes are followed and properly documented for
  • Other reasonable ad hoc tasks to support customer requirements

Who we are looking for:

As a person you should be driven and be able to form long term and trusting relationships both internally and externally.

You enjoy the customer dialogue and are ready to go the extra mile to understand and resolve the issues that arise while keeping the connection to the agreed Service Level Agreement (SLA). You have a good technical aptitude to help with describing faults to technical experts and non-technical stakeholders. You should also have strong customer service and account management skills since you will be in direct contact with our customers. You should also be a highly organized self-starter who can prioritize delivering high quality results according to demanding timelines. You make sure to support your colleagues when they need it, and in turn they will be there to support you. You should also be available to travel occasionally.

 

We hope you have:

  • Bachelor’s degree within IT or Telecom or equivalent and relevant experience within the area
  • A couple of years’ experience, knowledge, and methods from working in a support environment with customer interaction or in a customer facing role within a service provision function
  • Fluent written and spoken in English and Italian. Other language-skills are meritorious but not necessary

 

More about the position and how to apply:

This is a full-time position based in Rome at Piazza del Popolo, n°18. We will be reviewing applicants ongoing, and the position might be filled before the last application date. Icomera welcomes candidates from all backgrounds, and we value a diverse and inclusive work environment. For general questions about this position please contact HR Business Partner Shikar Karim at shikar.karim@icomera.com

To apply, send your CV in English in PDF format to recruitment@icomera.com and write “SDM Rome” in the subject box. Cover letter is not necessary. Last day to apply is 2022-08-31.

Does this sound like an interesting challenge for you?

Apply today and join our team!

 

About Icomera:

The IcoCrew now consist of 300+ employees globally. Icomera is headquartered in Gothenburg, Sweden, with main offices in the United States, Canada, the United Kingdom, Germany, France, Ireland and Italy.

Icomera’s vision for green mobility within the public transport industry perfectly complements the wider mission of our parent company, EQUANS. As the global leader in multi-technical services with 74,000 employees working across 17 country hubs, EQUANS delivers customised solutions which connect, protect and energise territories, cities, buildings, industries and transport infrastructures, empowering their energy, industrial and digital transitions. www.icomera.com

The world’s leading provider of wireless Internet connectivity for public transports – Icomera – is now in quest of a Service Delivery Manager to join their team and contribute to the ambition of delivering top-class connectivity products and solutions to millions of passengers and tens of thousands of vehicles.

As a Service Delivery Manager (SDM) at Icomera you are responsible for the service delivery management of the Icomera solutions that are sold into our customer’s services. As such this is a customer facing role providing the technical interface between the customer environment and the technical support and solutions teams within Icomera. Sometimes you’ll have to develop a small solution or provide a level of hands-on support, too. This gives you the opportunity to work closely with both customers and internal teams to create value for our customers. You will be a part of our EMEA region with frequent contact with colleagues across the region in countries such as Germany, Italy, France and also Sweden where the Icomera HQ is located.

 

What you will do:

  • Be the main interface between customers and Icomera in order to help rectify any service reliability issues that occur
  • Develop service delivery plans with based on Service Level Agreement (SLA) and Icomera’s internal best practices
  • Monitor, Control and Report on adherence to contractual Key Performance Indicators (KPIs) and SLAs
  • Plan and execute Change Control processes and work closely with supporting departments to test and execute the changes
  • Act as a Problem Manager for issues that arise, weather they have been escalated due to poor performance, service support processes and/or non-delivery of service
  • Create and maintain a service knowledge base to ensure efficient service delivery, with the support of the knowledge base for all involved parties
  •  Support with software testing of new firmware releases, new hardware, bug fixes etc. and manage the warranty repairs and spares for customer fleets
  • On-site support for network testing and analysis and requirement gathering from customer
  • Act as customer champion within Icomera and enforce that relevant processes are followed and properly documented for
  • Other reasonable ad hoc tasks to support customer requirements

Who we are looking for:

You should be driven and be able to form long-term and trusting relationships both internally and externally.

You enjoy the customer dialogue and are ready to go the extra mile to understand and resolve the issues that arise while keeping the connection to the agreed Service Level Agreement (SLA). You have a good technical aptitude to help with describing faults to technical experts and non-technical stakeholders. You should also have strong customer service and account management skills since you will be in direct contact with our customers. You should also be a highly organised self-starter who can prioritise delivering high quality results according to demanding timelines. You make sure to support your colleagues when they need it, and in turn they will be there to support you. You should also be available to travel occasionally.

 

We hope you have:

  • Bachelor’s degree within IT or Telecom or equivalent and relevant experience within the area
  • A couple of years’ experience, knowledge, and methods from working in a support environment with customer interaction or in a customer facing role within a service provision function
  • Fluent written and spoken in English and German. Other language-skills are meritorious but not necessary

 

More about the position and how to apply:

This is a full-time position based in Frankfurt at Junghofstr. 24. We will be reviewing applicants ongoing, and the position might be filled before the last application date. Icomera welcomes candidates from all backgrounds, and we value a diverse and inclusive work environment. For general questions about this position please contact HR Business Partner Shikar Karim at shikar.karim@icomera.com

To apply, send your CV in English in PDF format to recruitment@icomera.com and write “SDM Frankfurt” in the subject box. Cover letter is not necessary. Last day to apply is 2022-08-31.

Does this sound like an interesting challenge for you?

Apply today and join our team!

 

About Icomera:

The IcoCrew now consist of 300+ employees globally. Icomera is headquartered in Gothenburg, Sweden, with main offices in the United States, Canada, the United Kingdom, Germany, France, Ireland and Italy.

Icomera’s vision for green mobility within the public transport industry perfectly complements the wider mission of our parent company, EQUANS. As the global leader in multi-technical services with 74,000 employees working across 17 country hubs, EQUANS delivers customised solutions which

connect, protect and energise territories, cities, buildings, industries and transport infrastructures, empowering their energy, industrial and digital transitions. www.icomera.com

Icomera, a fast-growing technology company, is looking for a Systems Project Engineer to join our engineering team to help drive our ambition to deliver and service Icomera’s top class products and solutions to our customers in the transportation market. This role is based in Bethesda, MD.

 

About the Job:

As a Systems Project Engineer, you will be responsible for the integration, testing, and verification of new solutions, the QA process, documentation of test plans, and customer acceptance, collaborating with logistics, operations, and the systems engineering team.

The Systems Project Engineer will be an integral part of Icomera’s efforts to successfully configure, test and deploy solutions for all projects. In this role, you will be responsible for Engineering Lab setup, First Article inspections, First Article Testing, System Acceptance Testing, Commissioning, and Documentation. Additional responsibilities for this role include:

  • API integration with 3rd party applications
  • Build tools for data analysis
  • Perform product benchmarking
  • Configure production equipment and perform kitting tasks per need basis
  • Document the system configuration and update internal knowledgebase
  • Test and verification of IP hardware and systems
  • Responsible for FAI/FAT/SAT preparation and documentation
  • Lab equipment testing and solutions integration
  • Gather system requirements, building test cases against those and preparing the documentation for each test scenario
  • Develop and optimize engineering processes
  • Other duties as assigned

Who You Are:   

  • Bachelor of Science – Preferably Electrical Engineering, Computer Engineering or Computer Science
  • Minimum 1-3 years of relevant experience
  • Software knowledge (scripting with bash, python). Experience in scripting languages such as Pearl, Python, coding for creating test scripts
  • Basic knowledge of Linux based operating systems
  • IP network knowledge. Basic networking knowledge including Ethernet, TCP/IP, OSI model, routing and switching
  • Working knowledge of Routers and Switches
  • Basic knowledge of wireless communication parameters
  • Basic understanding of Radio Frequency fundamentals
  • Excellent interpersonal skills to communicate both verbal and written on various levels
  • Strong work ethics and values

 

Our Offer:

  • An excellent team-focused working environment
  • An opportunity to be a part of a truly innovative and fast-growing market
  • A chance to make your mark on the future of technology for transport
  • A competitive salary and benefits package
  • An extremely flexible, fun, and varied schedule
  • At Icomera, you will get a chance to work on products that are visible by many users worldwide, including passengers for some of the largest train and bus companies in Europe and North America

 

Does this sound like an interesting challenge for you?

This is a full-time position based in Bethesda, MD. If you have any questions, feel free to contact Sabrine Wood at Sabrine.wood@icomera.com

To apply, send your application to recruitment@icomera.com and write “Systems Project Engineer – MD” in the subject box.

Are you that one solid leader who is enthusiastic about building strong teams in complex contexts using your interest in people as your engine? Do you also have a great understanding in programming? If yes – Head of Embedded Development at Icomera might be the position for you.

Icomera, the world’s leading provider of wireless Internet connectivity for public transports, wants to fill the role as Head of Embedded Development, to guide and facilitate a growing team of six software developers. With an ambition of delivering top-class connectivity products and solutions to millions of passengers and tens of thousands of vehicles, every day, Icomera is on an exciting journey.

As Head of Embedded Software your job is to enable a team of competent and dedicated software engineers working with developing code running on our own developed hardware; routers and wireless access points. Our agile team work mostly in C++ and some Bash, C and Rust. The software run on a Linux environment (Debian), and we use Git for version control. You will have personnel responsibility, including performance review, economic accountability, and development of staff. This position reports to CTO and will be part of the R&D/CTO Office management team.

If you are an inspirational leader who can bring out excellence in people, integrate best-practice techniques in software development, and manage advanced software solutions and products, you might be the one!

 

Some of the things you will do:

  • Motivate and support the team to efficiently produce high quality software through mentoring and leadership
  • Create functional strategies and ensure the quality and delivery of embedded software for new and existing products
  • Structure agile and efficient methods for the software development

 

What we are looking for:

You should have a genuine interest in software to be able to speak the same language as the engineers in your team. Additionally, you have strong communication skills, enjoys problem solving and can keep the balance in between managing the team as a whole group as well as individuals. Structure and effectivity are proficiencies that you find highly valuated, for yourself and others. It is important that you are independent and interested in developing and optimising processes or new ways of working together with your team and stakeholders.

Most likely you have a degree or diploma in Computer Science, Automation, Electronics, or related field, as well as knowledge in product development, from idea to complete product. A few years’ experience as line manager, preferably within embedded software development or equivalent area, is a great advantage. Good knowledge of English is required.

The modern and expedient site at Odinsgatan, Gothenburg, offers an encouraging environment with cross functional collaboration between departments as well as a well-equipped R&D lab. With production at Hisings Backa, everything you need is within easy reach – to ensure the delivery of exceptional products, used by millions of people on a daily basis.

 

More about the position and how to apply:

We will be reviewing applicants ongoing, and the position might be filled before the last application date. Icomera welcomes candidates from all backgrounds, and we value a diverse and inclusive work environment. For general questions about this position please contact HR Business Partner Shikar Karim at shikar.karim@icomera.com

To apply, visit the page of our recruitment partner Mpya Sci & Tech https://mpyascitech.workbuster.com/jobs/210125-head-of-embedded-development-at-icomera

 

Does this sound like an interesting challenge for you?
Apply today and join our team!

 

About Icomera:

The IcoCrew now consist of 300+ employees globally. Icomera is headquartered in Gothenburg, Sweden, with main offices in the United States, Canada, the United Kingdom, Germany, France, Ireland and Italy.

Icomera’s vision for green mobility within the public transport industry perfectly complements the wider mission of our parent company, EQUANS. As the global leader in multi-technical services with 74,000 employees working across 17 country hubs, EQUANS delivers customised solutions which connect, protect and energise territories, cities, buildings, industries and transport infrastructures, empowering their energy, industrial and digital transitions. www.icomera.com

The world’s leading provider of wireless Internet connectivity for public transports – Icomera – is now in quest of a Product Manager Software to join their team and contribute to the ambition about delivering top-class connectivity products and solutions to millions of passengers and tens of thousands of vehicles.

As a Product Manager Software at Icomera you will work together with the growing team of Product Managers, reporting to Head of Product Management, with exciting products that creates value for Icomera’s transport operator clients and their passengers. The department belongs to the area of Operations, and you will work close to Software Product Owners in the R&D department as well as collaborating closely with Sales, Marketing, and regional project teams. Located at the modern and expedient headquarter at Odinsgatan, Gothenburg, you will have close access to co-workers, R&D labs as well as testing equipment. With production at Hisings Backa, everything you need is within easy reach.

 

What you will do:

  • Develop existing and new solutions, future strategies, and roadmaps for current products
  • Identify and evaluate business cases for new products or service opportunities with functions, prototypes, and concepts to build value for the business and its customers
  • Collect and prioritise market requirements for product development initiatives
  • Maintain a balance between sales and development-oriented initiatives and communicate effectively and synthesise information across multiple departments like R&D, Sales, and Marketing to organise priorities and expectations across the business
  • Collaborate with internal departments and functions regarding product issues, product information and documentation, as well as providing product packaging and pricing support to sales teams

 

Who we are looking for:

As a person you should have an understanding for the importance of agile and lean management, be driven and be able to form long term and trusting relationships both internally and externally. You enjoy the balance between strategically and operationally work with the whole product lifecycle and, with your business-centric approach you will have the ability to see the commercial aspects in every step you take. Additionally, we see you as being able to strongly verbalise your opinions, while being coherent towards others and value their perspectives. It is crucial that you are independent and can create own initiatives regarding new ways of working or the optimisation of processes within your own function as well as cross functionally in production, innovation, sales, and market.

We hope you have:

  • A Master’s Degree in Industrial Engineering and Management or equivalent and relevant experience within the area
  • A couple of years’ experience, knowledge, and methods from working with product management, preferably within both software and hardware
  • Fluent written and spoken in English

 

More about the position and how to apply: 

This is a full-time position based at our Headquarters in Gothenburg at Odinsgatan 28. We will be reviewing applicants ongoing, and the position might be filled before the last application date. Icomera welcomes candidates from all backgrounds, and we value a diverse and inclusive work environment.

For general questions about this position please contact HR Business Partner Shikar Karim at shikar.karim@icomera.com

To apply, visit the page of our recruitment partner Mpya Sci & Tech https://mpyascitech.workbuster.com/jobs/209915-product-manager-software-to-icomera

 

Does this sound like an interesting challenge for you?
Apply today and join our team!

 

About Icomera:

The IcoCrew now consist of 300+ employees globally. Icomera is headquartered in Gothenburg, Sweden, with main offices in the United States, Canada, the United Kingdom, Germany, France, Ireland and Italy.

Icomera’s vision for green mobility within the public transport industry perfectly complements the wider mission of our parent company, EQUANS. As the global leader in multi-technical services with 74,000 employees working across 17 country hubs, EQUANS delivers customised solutions which connect, protect and energise territories, cities, buildings, industries and transport infrastructures, empowering their energy, industrial and digital transitions. www.icomera.com

Icomera, a fast-growing technology company, is looking for a Technical Service Manager (TSM) to join our operations team to help drive our ambition to deliver and service Icomera’s top class products and solutions to our customers in the transportation market in our US Region.

About the Job:

As the critical customer-facing team member, the TSM has the important responsibility to drive and manage all technical operation aspects as a Tier 2 representative to ensure quality assurance with their assigned account(s) efficiently and effectively.  In this role, the TSM will establish a collaborative working rapport and build confidence in their clients as they establish themselves as trusted partner. As a trusted partner, the TSM will establish and maintain weekly technical operation calls, monthly/quarterly service reports, technical updates, trouble reports, and other operational issues that their clients may raise.  The TSM will be involved in the day-to-day operational activities and assist in solving any technical issues that may arise in their account.  In addition, the TSM will have a keen eye and ear to the ground anticipating the needs and problems that their client may have and bring back to the Icomera sales lead.

 

Responsibilities:

  • Responsible for all technical communications with our customer base including (but not limited to) Support Tickets, Conference Calls, and Face to Face meetings/presentations
  • Reporting adherence to contractual KPIs and SLAs and implementing improvement plans if these are not met
  • Planning and executing Change Control processes and working closely with L2 NOC to execute the changes
  • Assisting with software testing of new firmware releases, new hardware, bug fixes, etc. (UAT)
  • Accountability for proactive monitoring of key customers’ fleets – delivered via our NOC
  • Managing escalations to our 3rd line team for unresolvable issues and championing bug fixes for their customers
  • Managing the warranty repairs and spares for customer fleets
  • Occasional on-site support for network testing and analysis
  • Responsible for knowledge transfer of customer-specific configurations to our NOC teams
  • Close liaison with Key Account Managers (Commercial leads) to identify upsell opportunities
  • Requirement gathering for any new customer integration projects
  • Baseline and maintain current software, firmware records of the deployed Icomera products to include the Mobile router and gateway it’s assigned to, access points, switches, and any other business solutions integrated into the solution
  • Maintain daily/weekly/monthly performance statistics of assigned client’s solution driving quality service level metrics
  • Maintain and report progress reports both internally and externally for client initiatives and operational activities
  • Facilitate and lead both internal and external resources to support operational activities ensuring quality assurance and solution metrics are achieved.
  • As a gatekeeper of the account ensure by testing or assisting in the testing of software updates are properly tested and implemented in an effective change control manner
  • Drive the analysis and completion of a comprehensive Root Cause Analysis and Incident reports and present them to their assigned client impacted by any service outage
  • Enable the NOC for success by ensuring they fully understand the client solution and support processes and procedures established for the client
  • Assist in the resolution of any trouble tickets raised
  • Escalate internally to the appropriate engineering core and 3rd line development teams to resolve technical issues
  • Effectively communicate any upsell opportunity to the Icomera sales and sales engineering teammate assigned to the account

 

Who You Are:

  • Computer Science or Electrical Engineering background degree or equivalent relevant technical experience
  • Wireless and data network telecommunications experience
  • Experience in working within the passenger transport industries
  • Basic knowledge of Linux-based operating systems
  • Experience working with IP-based networks
  • Knowledge of the mobile network landscape and technologies
  • Ability to multi-task and maintain several assigned accounts simultaneously
  • Team Player with excellent interpersonal skills to communicate both verbal and written on various levels
  • A self-start hands-on leader that thrives in a challenging and upstart environment providing cutting-edge solutions
  • Problem solver with the ability to work under pressure
  • Strong work ethics and values
  • Ability to travel throughout the Icomera US Region

 

Our Offer:

  • An excellent team-focused working environment
  • An opportunity to be a part of a truly innovative and fast-growing market
  • A chance to make your mark on the future of technology for transport
  • A competitive salary and benefits package
  • An extremely flexible, fun, and varied schedule

Does this sound like an interesting challenge for you?

You will be a part of a company that is a contributor to future technology for public transportation and which is growing rapidly. You will also be a member of a team-focused environment and your workday will be fun, flexible, and varied. Send your application to recruitment@icomera.com.

Apply today and join our team!

 

EEO / AA / VETS

Icomera is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

Icomera, a fast-growing technology company, is looking for a Senior Solutions Engineer to join our growing team and contribute to our ambition to deliver top class connectivity products and solutions to our customers in the transportation market.

About the Job:

Icomera US Inc. is looking for a talented Senior Solutions Engineer that will partner with our Engineering teams to deliver comprehensive connected vehicle solutions that meet the needs of our clients. Your role will include bid response, solution design, marketing, business development, customer presentations, and relationship management across a range of customer accounts.

The Solutions Engineer will be an integral part of Icomera’s efforts to develop, implement and manage customer and product solutions. You will identify and align business, product, and technology objectives, discover customer needs and requirements, offer recommendations, develop deployment strategies, and recognize current and future industry trends. This role’s primary responsibility is to coordinate and execute the sales process.

 

Responsibilities:

  • Build and maintain effective relationships with customer technical and operational teams to analyze and deliver on customer requirements
  • Communicate Icomera’s design assumptions and methodologies to the prospective and existing customer base
  • Facilitate communication between the customer and internal technical teams for clear concise design and delivery expectations
  • Performing predictive and active wireless site surveys
  • Give technical direction and oversight to the survey team
  • Coordinating system scope, design layout, and drawings with the client and other disciplines.
  • Layout and designing of wireless systems for the Transportation industry
  • Manage the RFI and RFP process to include:
    • Contributing to written proposal content and presentations
    • Identifying key customer technical stakeholders
    • Developing and submitting quotations and business proposals
    • Ensuring submission deadlines for tenders and bids are met including compiling all stakeholder’s inputs
    • Managing inputs from a variety of stakeholders, typically involving contributions from: sales, engineering, marketing, product delivery, finance, commercial, and legal
    • Making technical presentations and demonstrating how a product meets client needs
    • Conducting on-site solution overviews and design sessions with prospects and customers including Proof of Concept and field trials
  • Develop a deep understanding of the business environment and strategy
  • Attend trade shows, conferences, and other marketing events
  • Serve as an innovation partner to customers – help communicate what’s possible in today’s digital world
  • Support researching and developing new products

Who You Are:   

  • BA/BS degree in Computer Science or Electrical Engineering (Preferred) or equivalent experience
  • Knowledge of the wireless network landscape and technologies along with strong Linux skills
  • Knowledge of antenna fundamentals
  • Ability to resolve and/or control radio frequency interference from co-channel and outside interference sources
  • Minimum of 3 years of Sales/Systems/Solutioning Engineering or customer-facing technical support experience
  • Strong knowledge of networking fundamentals including subnets, protocols, and standards
  • Solid understanding of TCP/IP (both IPv4/IPv6)
  • Good knowledge of cellular technologies, especially SIM technology
  • Excellent written and oral communication skills
  • Strong negotiation, organizational, and presentation skills
  • Enthusiastic team player with a strong work ethic, capable of working remotely and across diverse teams
  • Must welcome new
  • Process orientated and experienced in setting up new processes and working in accordance with these processes
  • Travel required

 

Our Offer:

  • An excellent team-focused working environment with huge visibility for your efforts
  • An opportunity to be a part of a truly innovative and fast-growing market
  • A chance to make your mark on the future of technology for transport
  • A competitive salary and benefits package
  • An extremely flexible, fun, and varied schedule

Does this sound like an interesting challenge for you?

You will be a part of a company which is a contributor to future technology for public transportation and which is growing rapidly. You will also be a member of a team focused environment and your workday will be fun, flexible, and varied. Send your application to recruitment@icomera.com.

Apply today and join our team!

 

EOE/M/F

Icomera is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

Icomera, a technology company, is looking for a 1st Line NOC Analyst to join our team and contribute to our ambition to deliver top class connectivity products and solutions to our customers in the transportation market.

Icomera is the world’s leading provider of wireless Internet connectivity for public transport, serving millions of passengers and tens of thousands of vehicles daily. We are a global team of highly talented individuals, contributing to the technologies that are changing the way we think about travel. We have established a track record of consistently identifying and delivering solutions that improve the societal, economic and environmental value of public transport, developing more than 30 patented technologies as part of our steadfast devotion to innovation. Icomera is proud to foster a culture of inclusivity and equality, where every person can realise their potential.

 

About the Job:

The successful candidate will proactively care for all Icomera supported fleets to find issues, respond to anomalies detected by Icomera monitoring systems and provide excellent support at all time to customers, passengers and colleagues.

This role is part of a rolling rota shift pattern including shifts from 06.00-1400 and 14.00 – 22.00 over a 7-day period. Scheduled shifts will be provided in advance.

 

Key Duties:

  • Handle queries and issues received from customers or passengers to ensure they are handled quickly and professionally. These queries will come in by phone, email or live chat
  • Manage daily support tasks by following set instructions
  • Proactively monitor fleets to detect issues and prevent or minimize service downtime
  • Working shifts to contribute to a 24×7 365 schedule provided by the Global NOC
  • Escalate issues to the correct group, person or to the manager when needed
  • Participate in the incident management process by identifying significant issues and escalating to the Incident Manager, as well as handling maintenance communications to customers

 

Who You Are:
Knowledge, Skills and Abilities:

  • Handle queries and issues received from customers or passengers to ensure they are handled quickly and professionally. These queries will come in by phone, email or live chat
  • Manage daily support tasks by following set instructions
  • Proactively monitor fleets to detect issues and prevent or minimize service downtime
  • Working shifts to contribute to a 24×7 365 schedule provided by the Global NOC
  • Escalate issues to the correct group, person or to the manager when needed
  • Participate in the incident management process by identifying significant issues and escalating to the Incident Manager, as well as handling maintenance communications to customers

 

Our Offer:

  • An excellent team-focused environment
  • An opportunity to be a part of a truly innovative and fast-growing company
  • A chance to make your mark on the future technology for public transport
  • A competitive salary
  • An extremely flexible, fun and varied schedule
  • 25 days annual holiday per calendar year – increasing one day per year following completion of 2 years employment, then 1 additional day per year until a maximum of 30 days
  • Company benefits such as pensions, gym contributions, Specsavers vouchers and much more.
  • At Icomera, you will get a chance to work on products that are visible by many users worldwide, including passengers for some of the largest train and bus companies in Europe and North America

 

Does this sound like an interesting challenge for you?
Apply today and join our team!

The position is based in the Chatham office and is a full-time employment. If you have any questions, feel free to contact Andrew Fox on Andrew.fox@icomera.com
Send your application to: recruitment@icomera.com

 

About Icomera:

The IcoCrew now consist of 300+ employees globally. Icomera is headquartered in Gothenburg, Sweden, with main offices in the United States, Canada, the United Kingdom, Germany, France, Ireland and Italy.

Icomera’s vision for green mobility within the public transport industry perfectly complements the wider mission of our parent company, EQUANS. As the global leader in multi-technical services with 74,000 employees working across 17 country hubs, EQUANS delivers customised solutions which connect, protect and energise territories, cities, buildings, industries and transport infrastructures, empowering their energy, industrial and digital transitions. www.icomera.com

Icomera, a technology company, is looking for a 2nd Line NOC Analyst to join our team and contribute to our ambition to deliver top class connectivity products and solutions to our customers in the transportation market.

Icomera is the world’s leading provider of wireless Internet connectivity for public transport, serving millions of passengers and tens of thousands of vehicles daily. We are a global team of highly talented individuals, contributing to the technologies that are changing the way we think about travel. We have established a track record of consistently identifying and delivering solutions that improve the societal, economic and environmental value of public transport, developing more than 30 patented technologies as part of our steadfast devotion to innovation. Icomera is proud to foster a culture of inclusivity and equality, where every person can realise their potential.

 

About the Job:
The successful candidate will have a strong understanding of technical IT concepts to aid in troubleshooting the Wi-Fi and connectivity services that we provide to our customers.

This role is part of a rolling rota shift pattern including shifts from 06.00-14.00 and 14.00 – 22.00 over a 7-day period. Scheduled shifts will be provided in advance.

 

Key Duties:

  • Handle technical escalations from the 1st line support team, to investigate further and understand root cause of issues
  • Carry out investigatory work involving clients routers, access points, switches, as well as our back end infrastructure and look for causes of issues or otherwise sub optimal configurations
  • Detect and escalate any trends discovered during course of daily activities so that other business areas are aware
  • Perform remote configuration of devices in an efficient manner, either upgrading firmwares, applying new settings or otherwise performing remotely executed technical work. Ideally scripting or automating this type of activity where possible to reduce effort and increase efficiency
  • Continually refining and building upon general technical knowledge and awareness of Icomera’s technologies and tools
  • Providing feedback, training support and mentorship to 1st line agents where required
  • Occasionally providing cover for 1st line agents for lunch or other shift gaps

 

Who You Are:
Knowledge, Skills and Abilities:

  • Ability to communicate professionally and clearly using both written and verbal communication
  • Understanding of high level network concepts such as how devices communicate on a network and over the internet
  • Experience in working on corporate or other computer networks and an understanding of software, systems or protocols such as Radius, DHCP, firewalls, routing, Wi-Fi, etc
  • Ideally experience of Linux or other Unix like systems would be highly advantageous
  • Experience of applying a technical troubleshooting methodology to determine the cause of faults or other issues
  • Experience of working in a similar helpdesk or NOC environment and using ticketing and remote monitoring systems would be useful
  • Ideally the ability to write scripts to automate tasks

 

Our Offer:

  • An excellent team-focused environment
  • An opportunity to be a part of a truly innovative and fast-growing company
  • A chance to make your mark on the future technology for public transport
  • A competitive salary
  • An extremely flexible, fun and varied schedule
  • 25 days annual holiday per calendar year – increasing one day per year following completion of 2 years employment, then 1 additional day per year until a maximum of 30 days
  • Company benefits such as pensions, gym contributions, Specsavers vouchers and much more
  • At Icomera, you will get a chance to work on products that are visible by many users worldwide, including passengers for some of the largest train and bus companies in Europe and North America

 

Does this sound like an interesting challenge for you?
Apply today and join our team!

The position is based in the Chatham office and is a full-time employment. If you have any questions,
feel free to contact Andrew Fox on Andrew.fox@icomera.com

Send your application to: recruitment@icomera.com

 

About Icomera:

The IcoCrew now consist of 300+ employees globally. Icomera is headquartered in Gothenburg, Sweden, with main offices in the United States, Canada, the United Kingdom, Germany, France, Ireland and Italy.

Icomera’s vision for green mobility within the public transport industry perfectly complements the wider mission of our parent company, EQUANS. As the global leader in multi-technical services with 74,000 employees working across 17 country hubs, EQUANS delivers customised solutions which connect, protect and energise territories, cities, buildings, industries and transport infrastructures, empowering their energy, industrial and digital transitions. www.icomera.com

We are always looking for the best talent. Icomera is headquartered in Gothenburg, Sweden, with main offices in the United Kingdom, Germany, France, Italy, the United States, and Canada. We are happy to accept applications from anyone who already has the right to work in these countries (for example, EU citizenship).

Please send your CV and covering letter to recruitment@icomera.com.

We only engage in direct recruitment; calls or CVs received via recruitment agencies will not be accepted.