Join Icomera and be part of a world that is growing every day. Here, high performers are rewarded in an ever-changing, quality-oriented environment that provides everyone with the chance to stretch and develop themselves. We are proud to foster a culture of inclusivity and equality, where every person can realise their potential.

The Swedish company Icomera is a pioneer and global market leader in connectivity solutions operating in the railway industry. We are seeking an experienced and dynamic Legal Counsel to join our team and oversee the legal functions based in Gothenburg, covering Europe, the United States, Canada and the United Kingdom.

 

Job type

Full-time

Workplace conditions

Hybrid

 

About the Role:

As the General Counsel, you will play a pivotal role in managing all legal aspects of the business. This includes corporate governance, contract negotiation with clients and suppliers, and ensuring legal compliance in all project activities. In your role you will be working closely with project teams to provide legal support and monitor and assess legal risks associated with ongoing projects. When relevant, you will coordinate all legal aspects with Equans, HQ and local legal advisors. For this role it is important to stay abreast of relevant laws and regulations in Sweden and Europe. You will be developing and implementing policies to ensure legal compliance.

 

Location and Work Dynamics:

The position is based in our Gothenburg office at Odinsgatan 28 in central Gothenburg, a few minutes’ walk from the central station. At Icomera, we apply a hybrid work environment with the majority of working hours at the office.

 

Key Responsibilities:

  • Manage and ensure compliance with corporate governance requirements.
  • Provide legal advice on corporate matters to senior management.
  • Lead negotiations for client and supplier contracts.
  • Draft, review, and negotiate agreements to protect the company’s interests.
  • Monitor and ensure compliance with data protection laws and regulations, such as GDPR.
  • Conduct regular audits to assess data processing activities and ensure adherence to established policies.
  • Collaborate with cross-functional teams to provide legal guidance.
  • Conduct training sessions to enhance legal awareness within the organization.

Requirements:

  • Minimum 10-15 years of experience as a legal professional.
  • Fluent in English.
  • Extensive experience in corporate law and contract negotiation.
  • Strong understanding of the legal landscape in Sweden and Europe.
  • Previous experience in the railway or transportation sector is advantageous.

 

Who You Are: 

To thrive in this role, you will love working with people and find fulfilment in contributing to the dynamic environment of an ever-evolving international company.

 

More about the position and how to apply:

Apply via LinkedIn or send your CV to [email protected] with “General Counsel” as title for the email.

We will be reviewing applicants on an ongoing basis. Icomera welcomes candidates from all backgrounds, and we value a diverse and inclusive work environment.

Does this sound like an interesting challenge for you?

Apply today and join our team!


About Icomera:

Icomera is the world’s leading provider of integrated connectivity solutions for trains, trams, buses, and coaches, serving millions of passengers and tens of thousands of vehicles on a daily basis. The IcoCrew now consist of 300+ employees globally. Icomera is headquartered in Gothenburg, Sweden, with main offices in the United States, Canada, the United Kingdom, Germany, France, Ireland, and Italy.

Icomera’s vision for green mobility within the public transport industry perfectly complements the wider mission of our parent company, Equans. As the global leader in multi-technical services with 74,000 employees working across 17 country hubs, Equans delivers customised solutions which connect, protect and energise territories, cities, buildings, industries and transport infrastructures, empowering their energy, industrial and digital transitions.

Are you passionate about precision, organization, and teamwork? Do you thrive in a dynamic environment where every day brings new challenges and opportunities for growth? If so, we invite you to become a vital part of our team as a Stock Handler!

At Icomera, we are at the forefront of transforming public transport, making it smarter, safer, greener, and more connected than ever before.

 

Job type

Full-time, Temporary Position

Workplace conditions

On-site

 

About the Role:

In this position you will be responsible for managing the receipt, storage, and dispatch of goods in the warehouse. This role involves maintaining accurate records of inventory, ensuring the proper handling of materials, and supporting the overall operations of the warehouse to meet the company’s distribution needs efficiently.

 

Location and work dynamics:

The position is based in our Gothenburg office at Exportgatan 1B, 422 46 Hisings Backa, in Gothenburg.

 

Key Responsibilities

  • Receiving Goods, verify quantities and quality, and record any discrepancies or damages by following the procedures for handling defect goods.
  • Inventory Management, accurately sort, label and store goods in the designated storage areas. Perform regularly inventory counts and keep the ERP system up to date.
  • Order Fulfilment, pick, pack and label goods for dispatch according to customer order, ensuring accuracy and timely delivery. This also includes kitting for production.
  • Equipment Operation, safely operate warehouse equipment, such as forklifts, pallet jacks, and hand trucks, to move stock and organize the warehouse efficiently. Maintain a clean and safe working environment.
  • Documentation, complete necessary paperwork and data entry for inventory, shipping and receiving records. Including customs invoice, delivery notes, booking deliveries with various freight companies.

 

Requirements:

  • English: fluent in writing and speaking
  • Forklift license A
  • Detail-oriented with a focus on accuracy and efficiency.
  • Strong communication skills for coordinating with team members and other departments.
  • Problem-solving skills to address and resolve issues quickly.
  • Adaptability to work in a fast-paced and changing environment.
  • Strong organizational and time management skills; basic computer skills for inventory management software; ability to work independently and as part of a team.

Who You Are:

To thrive in this role, you love working with people, and you enjoy working in a constantly evolving international company.  You are also a good communicator as communication with team members, other departments and stakeholders is key.

 

More about the position and how to apply:

To apply, send your CV to [email protected] with “Stock Handler” as title for the email or, apply via Linkedin EasyApply.

We will be reviewing applicants on an ongoing basis. Icomera welcomes candidates from all backgrounds, and we value a diverse and inclusive work environment.

Icomera is an employer with a collective agreement with TechSverige. If you have questions to our local union representatives, you may contact them at [email protected] or [email protected].

 

Does this sound like an interesting challenge for you?

Apply today and join our team!

 

About Icomera:

Icomera is the world’s leading provider of integrated connectivity solutions for trains, trams, buses, and coaches, serving millions of passengers and tens of thousands of vehicles on a daily basis. The IcoCrew now consist of 300+ employees globally. Icomera is headquartered in Gothenburg, Sweden, with main offices in the United States, Canada, the United Kingdom, Germany, France, Ireland, and Italy.

Icomera’s vision for green mobility within the public transport industry perfectly complements the wider mission of our parent company, Equans. As the global leader in multi-technical services with 74,000 employees working across 17 country hubs, Equans delivers customised solutions which connect, protect and energise territories, cities, buildings, industries and transport infrastructures, empowering their energy, industrial and digital transitions.

Are you enthusiastic about programming within the Linux ecosystem and have a deep knowledge of computer networking? At Icomera, you get an opportunity to work with products that are visible to many users, both in Sweden and around the world, including passengers on some of the world’s largest train and bus operators in Europe and North America.

If you are looking for a position with an innovative and rapidly growing product company that stands as the leader in its industry, this opportunity could be an ideal match for you.

 

Job type

Full-time

Workplace conditions

Hybrid

 

About the Role:

At Icomera, you will be a part of a team that develops software for the next generation of network routers for vehicles. A deep knowledge of computer networking is therefore a requirement as it is the core of our offer. Our software team is responsible for the analysis, design, implementation, and test of the software as well as router-OS and its applications. Modifications are performed on OS level in both user and kernel space and development is also done on the SW running on router Microcontrollers.

You will get the opportunity to influence the future of public transport technology in an expansive market. We are in centre of the environmentally important “smart society” movement that reduces emissions and improves quality of life around the world. You will work with software development technologies at the forefront. (Cutting edge networking including high-speed resilient uplink, Container solutions using Kubernetes with remote deployment, etc.) You will be part of a team-focused environment with a flexible, exciting, fun, and varied working day.

The team works close to the Hardware development team, so experience in firmware development and hardware troubleshooting is an advantage. You will also collaborate with our Web development team, responsible for developing the back-end products, including configuration, monitoring, and statistical tools on the Icomera Management suite.

 

Location and work dynamics:

The position is based in our Gothenburg office at Odinsgatan in central Gothenburg, just a few minutes’ walk from the central station. At Icomera, we apply a hybrid work environment with most working hours at the office.

 

Key Responsibilities:

  • Main development focus on our traffic shaping product IcoShape as well as link aggregation protocol SureWAN
  • Write high-quality code with a focus on performance and maintainability
  • Implementing and testing new software functions, as well as maintaining existing ones
  • Troubleshooting, fault finding and correction of software defects
  • Communicate with and support team members and other stakeholders within the business.
  • Maintaining and updating documentation connected to the Icomera software
  • Contribute to a positive working environment and help optimise performance of the team.

Requirements:

  • have a B.sc / M.sc degree, in computer science, physics etc
  • have a minimum 3 years’ experience in working with software development in a Linux environment developing in Python and C/C++ in an AGILE environment
  • have a deep knowledge of computer networking, TCP/IP, Firewalls, routing etc
  • have an Interest and passion for Linux platform and software development
  • are fluent in English and if you also speak Swedish it is highly desirable.

 

Who You Are:

To thrive in this role, you love working with people and you enjoy working in a constantly evolving international company. As a person we believe you are a straightforward and motivated problem solver, not afraid to take initiatives or giving feedback for continuous improvements within the company.

 

More about the position and how to apply:

To apply, send your CV to [email protected] with “Software Developer” as title for the email or, apply via Linkedin EasyApply.

We will be reviewing applicants on an ongoing basis. Icomera welcomes candidates from all backgrounds, and we value a diverse and inclusive work environment. For general questions about this position please contact Markus Helgegren at [email protected]

Icomera is an employer with a collective agreement with TechSverige. If you have questions for our local union representatives, you may contact them at [email protected] or [email protected].

 

Does this sound like an interesting challenge for you?

Apply today and join our team!

 

About Icomera:

Icomera is the world’s leading provider of integrated connectivity solutions for trains, trams, buses, and coaches, serving millions of passengers and tens of thousands of vehicles daily. The IcoCrew now consist of 300+ employees globally. Icomera is headquartered in Gothenburg, Sweden, with main offices in the United States, Canada, the United Kingdom, Germany, France, Ireland, and Italy.

Icomera’s vision for green mobility within the public transport industry perfectly complements the wider mission of our parent company, Equans. As the global leader in multi-technical services with 74,000 employees working across 17 country hubs, Equans delivers customised solutions which connect, protect, and energise territories, cities, buildings, industries, and transport infrastructures, empowering their energy, industrial and digital transitions.

Are you a skilled software developer with an interest in creating secure and cutting-edge solutions in the field of video surveillance to enhance safety in public transport? Join our dynamic team where we are seeking a skilled Video Surveillance Software Developer to contribute to the design and development of advanced video surveillance systems. We improve passenger safety within public transport by state-of-the-art video surveillance systems, whilst keeping privacy and security as corner stones of our system design and culture.

At Icomera, we are at the forefront of transforming public transport, making it smarter, safer, greener, and more connected than ever before.

 

Job type

Full-time

Workplace conditions

Hybrid

 

About the Role:

In this role you will play an important part in designing, developing, testing, and deploying our system within video surveillance for the public transport industry. Becoming a member of the Icomera crew, you contribute to the digitalization and green mobility in Europe and North America.

In the role you will become part of a team of skilled developers and engineers and be a key member contributing to the development and success of Icomera’s Video Surveillance System. We are looking for someone who has at least a few years’ experience of programming and development, and ideally is a senior developer.

We are also looking for someone with good communication and soft skills, as communication with other departments and stakeholders is key.

 

Location and work dynamics:

The position is based in our Gothenburg office at Odinsgatan 28 in central Gothenburg, a few minutes’ walk from the central station. At Icomera, we apply a hybrid work environment with the majority of working hours at the office.

 

Key responsibilities and requirements

Working here you will be:

  • Design, develop and test Icomera’s video surveillance system for public transport.
  • Hands on work in the Video Surveillance Lab configuring and testing new state-of-the art digital IP cameras and rail industry grade onboard computers.
  • Take part in planning, deployment, and verification of customer projects in Europe and North America.

We are looking for someone with:

  • Strong knowledge of Python
  • Experience of Golang (Go)
  • Strong knowledge of Docker and Kubernetes
  • Strong knowledge of Linux
  • Knowledge of computer networking (TCP/IP, UDP, RTSP, Firewalls)
  • Meritorious with previous work experience within video surveillance / CCTV / IP cameras
  • Meritorious with experience cloud services like Amazon AWS
  • A relevant university degree in IT or Engineering, or equivalent work experience
  • Excellent communication skills in English, Swedish is meritorious

 

Who You Are:   

To thrive in this role, you are a skilled developer with strong soft skills who enjoy working in a dynamic and international company. You have previous work experience within software development within Python and Golang.

 

Does this sound like an interesting challenge for you?

More about the position and how to apply:

To apply, send your CV to [email protected] with “Video Surveillance Software Developer” as title for the email or, apply via Linkedin EasyApply.

We will be reviewing applicants ongoing. Icomera welcomes candidates from all backgrounds, and we value a diverse and inclusive work environment.

Icomera is an employer with a collective agreement with TechSverige. If you have questions to our local union representatives, you may contact them at [email protected] or [email protected].

 

About Icomera:

Icomera is the world’s leading provider of integrated connectivity solutions for trains, trams, buses, and coaches, serving millions of passengers and tens of thousands of vehicles on a daily basis. The IcoCrew now consist of 300+ employees globally. Icomera is headquartered in Gothenburg, Sweden, with main offices in the United States, Canada, the United Kingdom, Germany, France, Ireland, and Italy.

Icomera’s vision for green mobility within the public transport industry perfectly complements the wider mission of our parent company, Equans. As the global leader in multi-technical services with 74,000 employees working across 17 country hubs, Equans delivers customised solutions which connect, protect and energise territories, cities, buildings, industries and transport infrastructures, empowering their energy, industrial and digital transitions.

Icomera offers students a variety of opportunities to empower interns to grow their skills through business exposure, training, and continued learning. The Marketing intern will participate in networking events, community activities, develop marketing materials to enhance your internship experience. Guided by mentors who can help you learn more about Icomera, you will gain real-world experience on meaningful projects all while making an impact. You will be part of our global team across all locations such as Italy, France and also Sweden, where the Icomera HQ is located.

 

Responsibilities:

  • Support marketing campaign planning and execution.
  • Write copy for new landing pages.
  • Assist in the creation of written, video, and image content for marketing channels.
  • Support digital advertising through Google Ads and social channels.
  • Spearhead external communications with monthly newsletter.
  • Go into the field for onsite content capture.
  • Create graphic representations of data into easily readable content.
  • Participate in marketing brainstorming sessions.
  • Measure and report the results of marketing initiatives.
  • Support onsite employee engagement activities, ad hoc.

 

Qualifications and Experience:

  • Applied understanding of basic marketing principles.
  • Basic photography, image and video editing, and graphic design skills.
  • Familiarity with Google Ads and social channel advertising platforms.
  • Self-starter with ability to work independently.
  • Comfortable with multitasking in a deadline-driven environment.
  • Excellent written and verbal communication skills.

 

We offer:

  • An excellent team-focused environment.
  • An opportunity to be part of a truly innovative and fast-growing company.
  • A chance to make your mark on the future technology for public transport.
  • An extremely flexible, fun, and varied schedule.
  • A role containing a true mix of strategic and hands-on, both local and global.

In our new facility, you will also have:

  • Free parking
  • Walking distance to public transit
  • Access to gym and other leisure activities in the building
  • Walking distance to Pike & Rose
  • Last but not least, at Icomera, you will get a chance to work on products that are visible by many users worldwide, including passengers for some of the largest train and bus companies all over Europe and North America.

 

Does this sound like an interesting role for you? Apply today and join our team!

This is a full-time position based in Rockville, MD. We will be reviewing applicants on an ongoing basis, and the position might be filled before the last application date. Icomera welcomes candidates from all backgrounds, and we value a diverse and inclusive work environment.

For general questions about this position please contact [email protected] To apply, send your CV in English in PDF format to [email protected] and write “Marketing Intern – Rockville, MD” in the subject box. Last day to apply is 03-31-2024.

At Icomera we value a diverse and inclusive work environment. We welcome candidates from all backgrounds.

 

About Icomera:

Icomera is the world’s leading provider of integrated connectivity solutions for trains, trams, buses, and coaches, serving millions of passengers and tens of thousands of vehicles on a daily basis. The IcoCrew now consist of 300+ employees globally. Icomera is headquartered in Gothenburg, Sweden, with main offices in the United States, Canada, the United Kingdom, Germany, France, Ireland, and Italy.

Icomera’s vision for green mobility within the public transport industry perfectly complements the wider mission of our parent company, Equans. As the global leader in multi-technical services with 74,000 employees working across 17 country hubs, Equans delivers customised solutions which connect, protect and energise territories, cities, buildings, industries and transport infrastructures, empowering their energy, industrial and digital transitions.

We are looking for a Field Service Engineer to join our operations team to help drive our ambition to deliver and service Icomera’s top class products and solutions to our customers in the transportation market. As a critical customer-facing team member, the FSE role will be based in Chicago, IL.  The FSE has the important responsibility to maintain the deployed solutions in both a rail and bus environment in their assigned area.  This role requires the ability to quickly assess, troubleshoot and resolve problems. In addition, the FSE will also be required to assist in the delivery, installation, and commissioning of new solutions. The FSE will report to the Field Systems Engineering Manager. You will be part of our global team across all locations such as Italy, France and Sweden, where the Icomera HQ is located.

 

Responsibilities:

  • Conduct technical analysis of product configurations to determine customer specific pricing.
  • Deep system fault resolution across all Icomera and approved 3rd party products.
  • On-site technical support, troubleshooting and equipment replacement of Icomera and approved 3rd party products.
  • Configuration and commissioning of Icomera and approved 3rd party products.
  • Participate in First of Class Installations Service testing and analysis Onsite installation surveys.

 

Who we are looking for:

You should be driven and be able to form long-term trusting relationships both internally and externally. You should be a highly organized self-starter who can prioritize delivering high quality results according to demanding timelines. You make sure to support your colleagues when they need it, and in turn they will be there to support you. Occasional travel to HQ as well as train rides will be necessary.

 

Requirements:

  • Computer Science or Electrical Engineering background degree or equivalent relevant technical experience background.
  • Wireless and data network telecommunications/IT experience.
  • Highly dependable team player with excellent interpersonal skills to communicate both verbal and written on various levels.
  • A self-start hands on leader that thrives in a challenging and upstart environment providing cutting edge solutions.
  • Ability to work flexible hours at times outside normal business hours and travel throughout the Icomera US Region.
  • Proficient administrative skills to comply with the customer specific processes and procedures, and day-to-day communication with team.
  • Ability to manage and update spare parts and on-site inventory.
  • Experience in working within the passenger transport industries.
  • Basic knowledge of Linux based operating systems.
  • Experience working with IP based networks.
  • Knowledge of the mobile network landscape and technologies.

We offer:

  • An excellent team-focused environment.
  • An opportunity to be part of a truly innovative and fast-growing company.
  • A chance to make your mark on the future technology for public transport.
  • An extremely flexible, fun, and varied schedule.
  • A competitive salary
  • A role containing a true mix of strategic and hands-on, both local and global.
  • Premium health insurance
  • Generous PTO policy
  • 401k matching up to 6% from day 1

 

Does this sound like an interesting role for you? Apply today and join our team!

This is a full-time position based in Chicago, IL. We will be reviewing applicants ongoing, and the position might be filled before the last application date. Icomera welcomes candidates from all backgrounds, and we value a diverse and inclusive work environment. For general questions about this position please contact [email protected].

To apply, send your CV in English in PDF format to [email protected] and write “FSE Chicago” in the subject box. Cover letter is not necessary.

 

About Icomera:

Icomera is the world’s leading provider of integrated connectivity solutions for trains, trams, buses, and coaches, serving millions of passengers and tens of thousands of vehicles on a daily basis. The IcoCrew now consist of 300+ employees globally. Icomera is headquartered in Gothenburg, Sweden, with main offices in the United States, Canada, the United Kingdom, Germany, France, Ireland, and Italy.

Icomera’s vision for green mobility within the public transport industry perfectly complements the wider mission of our parent company, Equans. As the global leader in multi-technical services with 74,000 employees working across 17 country hubs, Equans delivers customised solutions which connect, protect and energise territories, cities, buildings, industries and transport infrastructures, empowering their energy, industrial and digital transitions.

We are looking for a Field Service Engineer to join our operations team to help drive our ambition to deliver and service Icomera’s top class products and solutions to our customers in the transportation market. As a critical customer-facing team member, the FSE role will be based in Los Angeles, CA.  The FSE has the important responsibility to maintain the deployed solutions in both a rail and bus environment in their assigned area.  This role requires the ability to quickly assess, troubleshoot and resolve problems. In addition, the FSE will also be required to assist in the delivery, installation, and commissioning of new solutions. The FSE will report to the Field Systems Engineering Manager. You will be part of our global team across all locations such as Italy, France and Sweden, where the Icomera HQ is located.

 

Responsibilities:

  • Conduct technical analysis of product configurations to determine customer specific pricing.
  • Deep system fault resolution across all Icomera and approved 3rd party products.
  • On-site technical support, troubleshooting and equipment replacement of Icomera and approved 3rd party products.
  • Configuration and commissioning of Icomera and approved 3rd party products.
  • Participate in First of Class Installations Service testing and analysis Onsite installation surveys.

 

Who we are looking for:

You should be driven and be able to form long-term trusting relationships both internally and externally. You should be a highly organized self-starter who can prioritize delivering high quality results according to demanding timelines. You make sure to support your colleagues when they need it, and in turn they will be there to support you. Occasional travel to HQ as well as train rides will be necessary.

 

Requirements:

  • Computer Science or Electrical Engineering background degree or equivalent relevant technical experience background.
  • Wireless and data network telecommunications/IT experience.
  • Highly dependable team player with excellent interpersonal skills to communicate both verbal and written on various levels.
  • A self-start hands on leader that thrives in a challenging and upstart environment providing cutting edge solutions.
  • Ability to work flexible hours at times outside normal business hours and travel throughout the Icomera US Region.
  • Proficient administrative skills to comply with the customer specific processes and procedures, and day-to-day communication with team.
  • Ability to manage and update spare parts and on-site inventory.
  • Experience in working within the passenger transport industries.
  • Basic knowledge of Linux based operating systems.
  • Experience working with IP based networks.
  • Knowledge of the mobile network landscape and technologies.

We offer:

  • An excellent team-focused environment.
  • An opportunity to be part of a truly innovative and fast-growing company.
  • A chance to make your mark on the future technology for public transport.
  • An extremely flexible, fun, and varied schedule.
  • A competitive salary
  • A role containing a true mix of strategic and hands-on, both local and global.
  • Premium health insurance
  • Generous PTO policy
  • 401k matching up to 6% from day 1

 

Does this sound like an interesting role for you? Apply today and join our team!

This is a full-time position based in Los Angeles, CA. We will be reviewing applicants ongoing, and the position might be filled before the last application date. Icomera welcomes candidates from all backgrounds, and we value a diverse and inclusive work environment. For general questions about this position please contact [email protected].

To apply, send your CV in English in PDF format to [email protected] and write “FSE LA” in the subject box. Cover letter is not necessary.

 

About Icomera:

Icomera is the world’s leading provider of integrated connectivity solutions for trains, trams, buses, and coaches, serving millions of passengers and tens of thousands of vehicles on a daily basis. The IcoCrew now consist of 300+ employees globally. Icomera is headquartered in Gothenburg, Sweden, with main offices in the United States, Canada, the United Kingdom, Germany, France, Ireland, and Italy.

Icomera’s vision for green mobility within the public transport industry perfectly complements the wider mission of our parent company, Equans. As the global leader in multi-technical services with 74,000 employees working across 17 country hubs, Equans delivers customised solutions which connect, protect and energise territories, cities, buildings, industries and transport infrastructures, empowering their energy, industrial and digital transitions.

We are looking for a Field Service Engineer to join our operations team to help drive our ambition to deliver and service Icomera’s top class products and solutions to our customers in the transportation market. As a critical customer-facing team member, the FSE role will be based in New Orleans, LA.  The FSE has the important responsibility to maintain the deployed solutions in both a rail and bus environment in their assigned area.  This role requires the ability to quickly assess, troubleshoot and resolve problems. In addition, the FSE will also be required to assist in the delivery, installation, and commissioning of new solutions. The FSE will report to the Field Systems Engineering Manager. You will be part of our global team across all locations such as Italy, France and Sweden, where the Icomera HQ is located.

 

Responsibilities:

  • Conduct technical analysis of product configurations to determine customer specific pricing.
  • Deep system fault resolution across all Icomera and approved 3rd party products.
  • On-site technical support, troubleshooting and equipment replacement of Icomera and approved 3rd party products.
  • Configuration and commissioning of Icomera and approved 3rd party products.
  • Participate in First of Class Installations Service testing and analysis Onsite installation surveys.

 

Who we are looking for:

You should be driven and be able to form long-term trusting relationships both internally and externally. You should be a highly organized self-starter who can prioritize delivering high quality results according to demanding timelines. You make sure to support your colleagues when they need it, and in turn they will be there to support you. Occasional travel to HQ as well as train rides will be necessary.

 

Requirements:

  • Computer Science or Electrical Engineering background degree or equivalent relevant technical experience background.
  • Wireless and data network telecommunications/IT experience.
  • Highly dependable team player with excellent interpersonal skills to communicate both verbal and written on various levels.
  • A self-start hands on leader that thrives in a challenging and upstart environment providing cutting edge solutions.
  • Ability to work flexible hours at times outside normal business hours and travel throughout the Icomera US Region.
  • Proficient administrative skills to comply with the customer specific processes and procedures, and day-to-day communication with team.
  • Ability to manage and update spare parts and on-site inventory.
  • Experience in working within the passenger transport industries.
  • Basic knowledge of Linux based operating systems.
  • Experience working with IP based networks.
  • Knowledge of the mobile network landscape and technologies.

We offer:

  • An excellent team-focused environment.
  • An opportunity to be part of a truly innovative and fast-growing company.
  • A chance to make your mark on the future technology for public transport.
  • An extremely flexible, fun, and varied schedule.
  • A competitive salary
  • A role containing a true mix of strategic and hands-on, both local and global.
  • Premium health insurance
  • Generous PTO policy
  • 401k matching up to 6% from day 1

 

Does this sound like an interesting role for you? Apply today and join our team!

This is a full-time position based in New Orleans, LA. We will be reviewing applicants ongoing, and the position might be filled before the last application date. Icomera welcomes candidates from all backgrounds, and we value a diverse and inclusive work environment. For general questions about this position please contact [email protected].

To apply, send your CV in English in PDF format to [email protected] and write “FSE New Orleans” in the subject box. Cover letter is not necessary.

 

About Icomera:

Icomera is the world’s leading provider of integrated connectivity solutions for trains, trams, buses, and coaches, serving millions of passengers and tens of thousands of vehicles on a daily basis. The IcoCrew now consist of 300+ employees globally. Icomera is headquartered in Gothenburg, Sweden, with main offices in the United States, Canada, the United Kingdom, Germany, France, Ireland, and Italy.

Icomera’s vision for green mobility within the public transport industry perfectly complements the wider mission of our parent company, Equans. As the global leader in multi-technical services with 74,000 employees working across 17 country hubs, Equans delivers customised solutions which connect, protect and energise territories, cities, buildings, industries and transport infrastructures, empowering their energy, industrial and digital transitions.

We are looking for a Field Service Engineer to join our operations team to help drive our ambition to deliver and service Icomera’s top class products and solutions to our customers in the transportation market. As a critical customer-facing team member, the FSE role will be based in Washington, D.C.  The FSE has the important responsibility to maintain the deployed solutions in both a rail and bus environment in their assigned area.  This role requires the ability to quickly assess, troubleshoot and resolve problems. In addition, the FSE will also be required to assist in the delivery, installation, and commissioning of new solutions. The FSE will report to the Field Systems Engineering Manager. You will be part of our global team across all locations such as Italy, France and Sweden, where the Icomera HQ is located.

 

Responsibilities:

  • Conduct technical analysis of product configurations to determine customer specific pricing.
  • Deep system fault resolution across all Icomera and approved 3rd party products.
  • On-site technical support, troubleshooting and equipment replacement of Icomera and approved 3rd party products.
  • Configuration and commissioning of Icomera and approved 3rd party products.
  • Participate in First of Class Installations Service testing and analysis Onsite installation surveys.

 

Who we are looking for:

You should be driven and be able to form long-term trusting relationships both internally and externally. You should be a highly organized self-starter who can prioritize delivering high quality results according to demanding timelines. You make sure to support your colleagues when they need it, and in turn they will be there to support you. Occasional travel to HQ as well as train rides will be necessary.

 

Requirements:

  • Computer Science or Electrical Engineering background degree or equivalent relevant technical experience background.
  • Wireless and data network telecommunications/IT experience.
  • Highly dependable team player with excellent interpersonal skills to communicate both verbal and written on various levels.
  • A self-start hands on leader that thrives in a challenging and upstart environment providing cutting edge solutions.
  • Ability to work flexible hours at times outside normal business hours and travel throughout the Icomera US Region.
  • Proficient administrative skills to comply with the customer specific processes and procedures, and day-to-day communication with team.
  • Ability to manage and update spare parts and on-site inventory.
  • Experience in working within the passenger transport industries.
  • Basic knowledge of Linux based operating systems.
  • Experience working with IP based networks.
  • Knowledge of the mobile network landscape and technologies.

We offer:

  • An excellent team-focused environment.
  • An opportunity to be part of a truly innovative and fast-growing company.
  • A chance to make your mark on the future technology for public transport.
  • An extremely flexible, fun, and varied schedule.
  • A competitive salary
  • A role containing a true mix of strategic and hands-on, both local and global.
  • Premium health insurance
  • Generous PTO policy
  • 401k matching up to 6% from day 1

 

Does this sound like an interesting role for you? Apply today and join our team!

This is a full-time position based in Washington, D.C.. We will be reviewing applicants ongoing, and the position might be filled before the last application date. Icomera welcomes candidates from all backgrounds, and we value a diverse and inclusive work environment. For general questions about this position please contact [email protected].

To apply, send your CV in English in PDF format to [email protected] and write “FSE Washington, D.C.” in the subject box. Cover letter is not necessary.

 

About Icomera:

Icomera is the world’s leading provider of integrated connectivity solutions for trains, trams, buses, and coaches, serving millions of passengers and tens of thousands of vehicles on a daily basis. The IcoCrew now consist of 300+ employees globally. Icomera is headquartered in Gothenburg, Sweden, with main offices in the United States, Canada, the United Kingdom, Germany, France, Ireland, and Italy.

Icomera’s vision for green mobility within the public transport industry perfectly complements the wider mission of our parent company, Equans. As the global leader in multi-technical services with 74,000 employees working across 17 country hubs, Equans delivers customised solutions which connect, protect and energise territories, cities, buildings, industries and transport infrastructures, empowering their energy, industrial and digital transitions.

Are you an energetic professional who is passionate about providing excellent customer service and adept at ensuring continuous service delivery? Do you find satisfaction in working closely with people and serving as the primary point of contact for customers, both internally and externally? Join our team and be part of an organization committed to delivering exceptional services and nurturing lasting customer relationships.

 

Job type

Full-time

Workplace conditions

Hybrid

 

About the Role:

As the Service Delivery Manager (SDM), you will serve as the primary point of contact for our customers, playing a pivotal role in maintaining a positive and proactive relationship with them. This customer-facing position involves understanding and addressing customer needs while overseeing service delivery within the broader business context.

In addition to managing the customer relationship, the SDM will take charge of the financial aspects and budget related to customer service. This includes identifying opportunities to reduce costs without compromising customer satisfaction. Your proactive collaboration with Key Account Management (KAM) and Engineering teams will be crucial, as you work together to identify and propose upsell suggestions, leveraging your insights into customer requirements and end-user preferences.

 

Location and work dynamics:

The position is based in our Gothenburg office at Odinsgatan 28 in central Gothenburg, a few minutes’ walk from the central station. At Icomera, we apply a hybrid work environment with the majority of working hours at the office.

 

Key responsibilities and requirements

Responsibilities:

  • Serve as the primary liaison between customers and the company to address and resolve any service reliability issues.
  • Formulate service delivery plans based on Service Level Agreements (SLAs) and internal best practices.
  • Monitor, control, and report on adherence to contractual Key Performance Indicators (KPIs) and SLAs.
  • Develop and implement Change- and Release management tasks, collaborating closely with supporting departments for testing and execution.
  • Assume the role of Problem Manager for escalated issues, addressing performance concerns, service support processes, and other service-related aspects.
  • Establish and maintain a comprehensive service knowledge base to enhance efficient service delivery.
  • Assist in software testing for new firmware releases, hardware, bug fixes, and manage warranty repairs and spares for customer fleets.
  • Provide on-site support for network testing, analysis, and requirement gathering from customers. Advocate for customers within the company, ensuring adherence to relevant processes and proper documentation. Undertake additional ad-hoc tasks as required to meet customer requirements.

Required Competence:

  • Bachelor’s degree within IT/Tech, Telecom or equivalent as well as relevant work experience within the area.
  • Minimum 3+ years of experience, knowledge, and methods from working in IT, preferably in support or project environment with customer interaction or in a customer facing role within a service provision function.
  • Fluent (written and spoken) in English and Swedish. Other language-skills are a plus but not a must.

 

Who You Are:   

As a person, you should possess a strong drive and the ability to establish enduring and trustworthy relationships, both internally and externally. You find fulfilment in engaging with customers and are willing to go the extra mile to comprehend and address issues while adhering to agreed Service Level Agreements (SLAs). Your technical proficiency enables you to effectively communicate faults to both technical experts and non-technical stakeholders. Given your direct interaction with customers, it is crucial to have robust customer service and account management skills. Being a highly organized self-starter, you excel in prioritizing tasks to deliver high-quality results within challenging timelines. Your collaborative nature is evident in your readiness to support colleagues, knowing that in turn they will be there to support you.

 

More about the position and how to apply:

To apply, send your CV to [email protected] with “Service Delivery Manager” as title for the email.

Last application date is 2024-02-29.

We will be reviewing applicants ongoing, and the position might be filled before the last application date. Icomera welcomes candidates from all backgrounds, and we value a diverse and inclusive work environment.

Icomera is an employer with a collective agreement with TechSverige. If you have questions to our local union representatives, you may contact them at [email protected] or [email protected].

 

Does this sound like an interesting challenge for you?

Apply today and join our team!


About Icomera:

Icomera is the world’s leading provider of integrated connectivity solutions for trains, trams, buses, and coaches, serving millions of passengers and tens of thousands of vehicles on a daily basis. The IcoCrew now consist of 300+ employees globally. Icomera is headquartered in Gothenburg, Sweden, with main offices in the United States, Canada, the United Kingdom, Germany, France, Ireland, and Italy.

Icomera’s vision for green mobility within the public transport industry perfectly complements the wider mission of our parent company, Equans. As the global leader in multi-technical services with 74,000 employees working across 17 country hubs, Equans delivers customised solutions which connect, protect and energise territories, cities, buildings, industries and transport infrastructures, empowering their energy, industrial and digital transitions.

Icomera, a technology company, is looking for a RMA Handler to join our team and contribute to our ambition to deliver top class connectivity products and solutions to our customers in the transportation market.

Icomera is the world’s leading provider of wireless Internet connectivity for public transport, serving millions of passengers and tens of thousands of vehicles daily. We are a global team of highly talented individuals, contributing to the technologies that are changing the way we think about travel. We have established a track record of consistently identifying and delivering solutions that improve the societal, economic and environmental value of public transport, developing more than 30 patented technologies as part of our steadfast devotion to innovation. Icomera is proud to foster a culture of inclusivity and equality, where every person can realise their potential.

 

About the Job:

The RMA handler is responsible for completing the technical repair process for internally produced and externally sourced products and components.

Their primary role is to follow set procedures to help diagnose and repair faults on various products. The RMA handler will need to record their progress on each fault into the company ticketing system, then further analysis this data and feedback into the organisation to identify improvement opportunities.

The position also requires the candidate to process the logistical movements of a repair through the SAP ERP system, ensuring commercial aspects of the repair can be further processed by all relevant stakeholders within the business.

A RMA handler will also need to support the wider Global Supply Chain team with logistical and administrative tasks, including but not limited to; scheduling deliveries for orders and returns and quarterly stocktaking activities.

 

Key Duties

  • Diagnose, repair, and test a variety of products to agreed specifications.
  • Monitor and report on repair statistics.
  • Identify common failures and possible preventive measures.
  • Provide feedback to various stakeholders for product and repair process improvements.
  • Review and update repair guidelines as required.
  • Liaise with external vendors to progress the repair of 3rd party products and components.
  • Update the company ticketing system with repair progress.
  • Process the logistical movement of a repair in the SAP ERP system.
  • Assist the Global Supply Chain team with logistical and administrative tasks.
  • Responsible for recording and maintaining the calibration of tools and equipment utilised throughout the repair process.

 

The role is authorised to:

  • Identify and act on the most cost-effective approach to complete a repair activity.
  • Advise internal stakeholders on the cost of a repair so commercial quotations can be created.
  • Escalate technical faults with internal and external stakeholders to ensure a repair is completed within acceptable timeframes.
  • Prioritise the repair workload as needed by the organisation.

Who You Are:   

Knowledge, Skills and Abilities:

  • Suitable candidates must have a methodical approach to problem solving and can adapt to resolve unexpected challenges.
  • English: Fluent in writing and speaking English
  • Basic knowledge of Microsoft Windows would be desirable.
  • ERP experience is a plus as well as a technical education within electronic.

 

Our Offer:

  • an excellent team-focused environment
  • an opportunity to be a part of a truly innovative and fast-growing company
  • a chance to make your mark on the future technology for public transport
  • a Competitive salary
  • an extremely flexible, fun and varied schedule
  • 25 days annual holiday per calendar year – increasing one day per year following completion of 2 years employment, then 1 additional day per year until a maximum of 30 days
  • Company benefits such as pensions, gym contributions, Specsavers vouchers and much more.
  • at Icomera, you will get a chance to work on products that are visible by many users
  • worldwide, including passengers for some of the largest train and bus companies in Europe and North America

 

Does this sound like an interesting challenge for you?

Apply today and join our team!

The position is based in the Chatham office and is a full-time employment. If you have any questions, feel free to contact Marie Ohlsson on [email protected]

Send your application to: [email protected]

 

About Icomera

The IcoCrew now consist of 300+ employees globally. Icomera is headquartered in Gothenburg, Sweden, with main offices in the United States, Canada, the United Kingdom, Germany, France, Ireland and Italy.

Icomera’s vision for green mobility within the public transport industry perfectly complements the wider mission of our parent company, Equans. As the global leader in multi-technical services with 74,000 employees working across 17 country hubs, Equans delivers customised solutions which connect, protect and energise territories, cities, buildings, industries and transport infrastructures, empowering their energy, industrial and digital transitions.

Icomera, a technology company, is looking for a Service Delivery Manager to join our team and contribute to our ambition to deliver top class connectivity products and solutions to our customers in the transportation market.

Icomera is the world’s leading provider of wireless Internet connectivity for public transport, serving millions of passengers and tens of thousands of vehicles daily. We are a global team of highly talented individuals, contributing to the technologies that are changing the way we think about travel. We have established a track record of consistently identifying and delivering solutions that improve the societal, economic and environmental value of public transport, developing more than 30 patented technologies as part of our steadfast devotion to innovation. Icomera is proud to foster a culture of inclusivity and equality, where every person can realise their potential.

 

About the Job:

The SDM is to be the main service contact for the customer, The role is heavily customer facing, and the SDM should maintain a positive relationship with customers.

Their primary role is to identify and understand the customers’ needs and oversee service delivery within the business context and against SLA commitments. They should lead the service delivery, managing conflict, and ensuring the team’s processes and tasks are carried out efficiently.

The SDM is also responsible for the finance and budget of the service of the customers. Thereby the SDM should also determine ways to reduce costs without sacrificing customer satisfaction. The SDM also need to follow up on RMA and RMA-billing so that this is performed according to contract.

The SDM will work proactively, alongside the KAM and Engineering teams to identify and propose upsell suggestions, based on their understanding of the customer and their end users.

 

Key Duties

  • Create and fill in the Support Mobilization Checklist (SMC) for new customers.
  • Develop the Service Management Plan
  • Create, structure, and maintain all documents regarding the customer.
  • Responsible for manging the service transition.
  • Responsibility for all technical communications with the customer base including (but not limited to) Support Tickets, Conference Calls and Face to Face meetings/presentations.
  • Responsible for RFC submission, acceptance, and implementation
  • Accountability for including the customer or fleet into the Icomera systems.
  • Define and document trouble-shooting instructions.
  • Accountable for ensuring proactive monitoring of key customers’ fleets inside NOC.
  • Managing/Interface to customer and escalations to the 3rd line team for unresolvable issues and championing bug fixes for the customers / Informs line management.
  • Responsible for collecting information for bug fixes and consulting with 1st, 2nd line with customer feedback.
  • Responsible for definition of Service Level Agreements (SLAs)
  • Talk and inform the customer during major incident management.
  • Implement -> different teams and monitor target achievement based on customer service plan.
  • Responsible for weekly/monthly progress/performance report submissions internally and to the customers
  • Handle operational risk management for their managed customers.
  • Handle the warranties for the customer, including what should be billed when out of warranty.
  • Collaborate with the KAM on Service renewal and build outs of service contracts.
  • Handle RMAs in SAP and escalate warranty repairs as needed.
  • Capture, register and share lessons learnt about the customer.
  • Assess and improve how to work with the customers to drive increased efficiencies and cost benefit for Icomera.
  • Responsible for the PnL of the Customer
  • Requirement gathering for any new customer integration projects.
  • The SDM is to be consulted when the service levels are agreed, in the technical solution, in the solution testing, in the risk management, design and test of a changed solution, defining the trouble-shooting instructions, and in the documentation of the complete solution.
  • The SDM is to be informed regarding the account management plan, the design of the solution, the asset register, the validation of service baseline, what parameters we monitor in a standard solution, about tickets and who handles them and what incidents that has happened for the customer.

 

Who You Are:   

Knowledge, Skills and Abilities:

  • Fluent in Business and technical English
  • Customer management skills (ideally 3+ years, preferably in a technology company or industry)
  • Team Leadership
  • Working in cross-functional/regional groups and senior level stakeholder management
  • Planning and Prioritising skills
  • Networking / Relationship Management

 

Our Offer:

  • an excellent team-focused environment
  • an opportunity to be a part of a truly innovative and fast-growing company
  • a chance to make your mark on the future technology for public transport
  • a Competitive salary
  • an extremely flexible, fun and varied schedule
  • 25 days annual holiday per calendar year – increasing one day per year following completion of 2 years employment, then 1 additional day per year until a maximum of 30 days
  • Company benefits such as pensions, gym contributions, Specsavers vouchers and much more.
  • at Icomera, you will get a chance to work on products that are visible by many users
  • worldwide, including passengers for some of the largest train and bus companies in Europe and North America

 

Does this sound like an interesting challenge for you?

Apply today and join our team!

The position is based in the Chatham office and is a full-time employment. If you have any questions, feel free to contact Pekka Stupar on [email protected]

Send your application to: [email protected]

 

About Icomera

The IcoCrew now consist of 300+ employees globally. Icomera is headquartered in Gothenburg, Sweden, with main offices in the United States, Canada, the United Kingdom, Germany, France, Ireland and Italy.

Icomera’s vision for green mobility within the public transport industry perfectly complements the wider mission of our parent company, Equans. As the global leader in multi-technical services with 74,000 employees working across 17 country hubs, Equans delivers customised solutions which connect, protect and energise territories, cities, buildings, industries and transport infrastructures, empowering their energy, industrial and digital transitions.

Icomera, a technology company, is looking for a Project Engineer to join our team within DG8 and contribute to our ambition to deliver top class connectivity products and solutions to our customers in the transportation market.

Icomera is the world’s leading provider of wireless Internet connectivity for public transport, serving millions of passengers and tens of thousands of vehicles daily. We are a global team of highly talented individuals, contributing to the technologies that are changing the way we think about travel. We have established a track record of consistently identifying and delivering solutions that improve the societal, economic and environmental value of public transport, developing more than 30 patented technologies as part of our steadfast devotion to innovation. Icomera is proud to foster a culture of inclusivity and equality, where every person can realise their potential.

DG8 deign & engineering, a division of Icomera UK Ltd (part of the wider EQUANS organisation), are an established design and engineering group based in Derby; our creative and versatile group of designers and engineers are experienced in delivering design led projects from concept to implementation.

We mainly work for clients within the Rail transport sector and our team have extensive experience of the Rail vehicle market, working at all tiers of the supply chain.

The majority of DG8’s work is UK based, but there have been occasions where we have been requested to support UK companies in overseas markets. This opportunity has allowed us to develop our skills and knowledge base as well as allowing us to work with a variety of rolling stock, operators, and manufacturers.

 

About the Job:

  • Take technical responsibility for the compliant delivery of all assigned projects, leading all linked disciplines to ensure a solution is delivered that meets all relevant standards and quality expectations within the committed timescales. This will include the production/checking of technical documents and checking of drawings to agreed standards.
  • Undertake related activities to ensure that the requirements of the customer and the company are always upheld. This will include on site surveys, on-site support for First in Class installations, Site Acceptance Tests and Factory Acceptance Tests and First Article Inspections.
  • Apply relevant legal and safety standards applicable to project activities to provide a professional quality service that is within budgetary and programme constraints.
  • Responsible for the reporting and management of resources to assist in the delivery of projects undertaken for the company.
  • The company reserves the right to require the employee to undertake additional tasks or duties as may be within the employees’ capabilities, from time to time both on the company and/or customer’s site.

 

Key Duties

  • Takes technical responsibility for all assigned projects.
  • Technically lead engineering design based projects from start to finish.
  • Ensure the links between the customer/wider stakeholders and project team are managed and the flow of information between all parties is maintained.
  • To deliver an end product that meets the needs of all stakeholders, conforms to professional and recognised industry standards, within the company’s quality, safety and environmental policies and management system.
  • Ensure all work is independently checked.
  • To support the company in sales and marketing activity and promoting the companies’ capabilities wherever possible.

Who You Are:   

Knowledge, Skills and Abilities:

  • Understanding and knowledge of the UK Rail Industry and its associated standards and regulations.
  • Chartered member of IMechE or IET or other similar professional body or working towards chartered status.
  • BEng/MEng degree qualified in relevant Engineering discipline to a classification of 2:2 or better, is preferable.
  • Proven track record of successful project delivery across a broad range of engineering and/or design led projects.
  • Ability to communicate effectively and constructively on all levels as part of a team, or as an individual, when representing the company.
  • Adaptable and flexible approach to problem solving and undertaking work.
  • Proven ability of managing multi project delivery.

 

Our Offer:

  • an excellent team-focused environment
  • an opportunity to be a part of a truly innovative and fast-growing company
  • a chance to make your mark on the future technology for public transport
  • a Competitive salary
  • an extremely flexible, fun and varied schedule
  • 25 days annual holiday per calendar year – increasing one day per year following completion of 2 years employment, then 1 additional day per year until a maximum of 30 days
  • Company benefits such as pensions, gym contributions, Specsavers vouchers and much more.
  • at Icomera, you will get a chance to work on products that are visible by many users
  • worldwide, including passengers for some of the largest train and bus companies in Europe and North America

Does this sound like an interesting challenge for you?

 

Apply today and join our team!

The position is based in the Derby office and is a full-time employment position. If you have any questions, feel free to contact Jenny Hughes on [email protected]

Send your application to: [email protected]

 

About Icomera

The IcoCrew now consist of 300+ employees globally. Icomera is headquartered in Gothenburg, Sweden, with main offices in the United States, Canada, the United Kingdom, Germany, France, Ireland and Italy.

Icomera’s vision for green mobility within the public transport industry perfectly complements the wider mission of our parent company, EQUANS. As the global leader in multi-technical services with 74,000 employees working across 17 country hubs, EQUANS delivers customised solutions which connect, protect and energise territories, cities, buildings, industries and transport infrastructures, empowering their energy, industrial and digital transitions.

Das schwedische Unternehmen Icomera AB ist Pionier und weltweit marktführend im Bereich Connectivity Lösungen für Transportunternehmen. 2002 stattete Icomera als erstes Unternehmen Züge, Busse und Fähren mit mobilen Internetlösungen aus. Heute nutzen mehr als 1,5 Million Menschen wöchentlich, in mehr als 40 Ländern die mehrfach ausgezeichneten Lösungen aus dem Bereich WiFi, Infotainment und On-board Entertainment. In Deutschland zählen die Deutsche Bahn, Flixbus, Alstom, Siemens und viele andere zum Kundenstamm.

Würde es Dir Spaß machen innovative ICT-Lösungen entsprechend den Kundenanforderungen zu entwerfen, zu konfigurieren, zu testen und zu implementieren?

Möchtest Du eine Schlüsselrolle bei unseren ehrgeizigen Plänen spielen, innovative, branchenführende Lösungen zu entwickeln, um den öffentlichen Verkehr intelligenter, sicherer und attraktiver zu machen?

Dann suchen wir Dich zum nächstmöglichen Zeitpunkt für unser europäisches Solution-Engineering-Team, das sich auf die Umsetzung innovativer IT/OT-Projekte, insbesondere im Bahnsektor, auf hohem Niveau und unter Nutzung der Produkte und Lösungen von Icomera konzentriert.

 

Deine Aufgaben:

  • Entwerfen, Ausarbeiten und Präsentieren von Icomera -Produkt basierten technischen Designs
  • Anforderungsanalyse und Konzeptentwicklung in Projekten
  • Detaillierte Ausarbeitung von Lösungskonzepten und aktive Unterstützung der verschiedenen Projektarbeitspakete, vom Netzwerkdesign über die Konfiguration und Tests bis hin zur Dokumentation und Implementierung.
  • Interaktion zwischen Icomera-Teams (u.a. Projekt-, Sales-, Produkt- und Service Management) und den Projektteams des Kunden.
  • Aktive Schnittstelle zu den internen technischen Experten im Softwarebereich und in der Produktentwicklung.
  • Als Teil des europäischen Solution Engineering-Teams wird die Rolle an Projekten bei unseren europäischen Kunden beteiligt sein, daher ist mit Reisen innerhalb Europas zu rechnen.
  • Die Unternehmenssprache ist Englisch.

 

Verantwortlichkeiten:

  • Kundenanforderungen Ausarbeiten und Dokumentieren
  • Erstellen von Lösungsdesigns
  • Verfeinern und Dokumentieren von Systemarchitekturentwürfen
  • Überprüfung von Installationsentwürfen
  • Erstellen von Konfigurationsdateien für das Basissystem und Dokumentieren der Verfahren, um diese in größerem Umfang einzuführen
  • Funktionsabnahmetests entwickeln und durchführen
  • Übergabe abgeschlossener Projekte an die Mitarbeiter des Service Managements und des technischen Supports

Dein Profil:  

  • Abschluss in Informatik oder IT-Netzwerken oder Hintergrund in IT-Netzwerktechnik oder ähnlichem
  • Starke LAN/WAN-Netzwerkfähigkeiten
  • Erfahrung im Design von Systemarchitekturen
  • Erfahrung in der Erstellung technischer Dokumentation
  • Linux-Erfahrung
  • Starker Teamplayer mit hervorragenden kommunikativen Fähigkeiten
  • Eigenständigkeit
  • Fähigkeit, in einem schnelllebigen Umfeld Prioritäten zu setzen und sich anzupassen, um die Ziele des Unternehmens zu erreichen
  • Strukturierte Arbeitsweise
  • Deutsch und Englisch fließend

 

Wünschenswert:

  • Professionelle Erfahrung im Umfeld von WiFi- Anbietern oder in Unternehmen des öffentlichen Personenverkehrs
  • Professionelle Erfahrung mit IP-basierten Netzwerken
  • Kenntnisse der Mobilfunklandschaft und der eingesetzten Technologien in Deutschland und Europa
  • Interkulturelle Kompetenz und erste Erfahrung im internationalen Umfeld
  • Gelegentliche Reisebereitschaft insbesondere in Europa und nach Göteborg, Schweden (Unternehmenssitz)

 

Wir bieten:

  • Du schaffst viel und bekommst nicht weniger zurück: Werde Teil von Icomera und sei Teil der Digitalisierung und der grünen Mobilität
  • Arbeite in einem dynamischen, internationalen Team mit schwedischen Werten und spannenden internationalen Perspektiven in zentraler Lage in Frankfurt am Main
  • Neueste Arbeitsmittel (eigenes Smartphone, Laptop etc.)
  • Zusätzliche Vorteile wie z.B. kostenloses Obst und Kaffee im Büro und ein vergünstigter Tarif in unserem Partnerfitnessstudio
  • Attraktive Zuschüsse zur Beruflichen Altersvorsorge (BAV) und RMV Ticket
  • Sowie ein attraktives Gehaltspaket rundet unser Angebot an Dich ab

 

Können wir Dich für diese Herausforderung begeistern?

Dann freuen wir uns darauf, Dich kennen zu lernen! Sende Deine Bewerbungsunterlagen (Anschreiben und Lebenslauf, inkl. Verfügbarkeit und Gehaltsvorstellungen) an Frau Kanaga unter [email protected].

Icomera Germany GmbH, Theodor-Stern-Kai 1, 60596 Frankfurt / Main

Deine Aufgaben:

  • Du entwickelst proaktiv die technischen Services mit dem Kunden auf Basis der internen Best Practices von Icomera
  • Du bist verantwortlich für das operative Servicemanagement gemäß dem jeweils gültigen Service Level Agreement (SLA)
  • Du bist in Operations der Hauptansprechpartner zum Kunden, baust langfristige Kundenbeziehung auf, fungierst als erster Ansprechpartner sowie als Eskalationsebene bei operativen Störungen
  • Du analysierst Kennzahlen der Servicebereitstellung und leitest daraus Maßnahmen ab. Die Überwachung, Kontrolle und Berichterstattung über die Einhaltung vertraglicher KPIs gehören ebenfalls zu Deinen Aufgaben
  • Du vertrittst  Icomera in regelmäßigen Meetings mit dem Kunden
  • Du erstellst neue Releases in Zusammenarbeit mit dem Projektmanagement für die Umsetzung von internen und externen Anforderungen
  • Du überwachst proaktiv die zugewiesenen Flotten um Probleme/Muster zu finden, Risiken zu minimieren und Systemausfallzeiten zu verhindern
  • Du ergreifst Maßnahmen, um Störungen zu beseitigen oder zu minimieren (Problem- und Incidentmanagement)
  • Du planst und führst Maßnahmen im Rahmen von Changemanagement mit Unterstützung von anderen Abteilungen (z.B. Engineering, L1+2 NOC, Projektmanagent usw.) durch
  • Du stellst sicher, dass die Dokumentation der durchgeführten Maßnahmen erfolgt und die interne Wissensdatenbank gepflegt und auf dem neuesten Stand gehalten wird. Es ist Dir ein Anliegen, dass Servicebereitstellung dadurch effizienter erfolgen kann, und dass unterstützende Abteilungen und andere Service-Stakeholder über die richtigen Informationen verfügen
  • Du koordinierst und unterstützt beim Softwaretest neuer Firmware-Releases, neuer Hardware, Bugfixes etc
  • Du agierst als Kunden-Champion innerhalb von Icomera

 

Dein Profil:

  • Du verfügst über ein abgeschlossenes Studium im Bereich Informatik, Ingenieurwesen oder Betriebswirtschaftslehre mit technischer Affinität und über mehrere Jahre Berufserfahrung. Alternativ verfügst Du über eine abgeschlossene Berufsausbildung und langjährige Berufserfahrung in einer vergleichbaren Position
  • Stark ausgeprägte Service-, Kunden- und Qualitätsorientierung
  • Du verfügst über ein ausgeprägtes Verhandlungsgeschick und die Fähigkeit, mit Konflikten umzugehen
  • Du bist ein hochgradig organisierter Selbststarter, der Prioritäten setzen kann, um qualitativ hochwertige Ergebnisse gemäß anspruchsvollen Zielvorgaben zu liefern
  • Du bist gut im Multitasking und im Management von Prozessen in einer geschäftsorientierten Umgebung
  • Du bist ein starker Teamplayer mit exzellenten zwischenmenschlichen und kommunikativen Fähigkeiten
  • Verhandlungssichere Deutsch- und Englischkenntnisse in Wort und Schrift sind ein Muss
  • Gute Präsentations- und Dokumentationsfähigkeiten

Wünschenswert:

  • Professionelle Erfahrung in der WiFi- oder Personenbeförderungsbranche
  • Grundkenntnisse von Linux-basierten Betriebssystemen
  • Professionelle Erfahrung mit IP-basierten Netzwerken
  • Kenntnisse der Mobilfunklandschaft und der eingesetzten Technologien in Deutschland und Europa
  • Erfahrung in der Arbeit in einer ITIL-Umgebung oder Schulung nach ITIL-Standards
  • Projektmanagementschulung (Prince2 oder PMP oder gleichwertig)

 

Wir bieten:

  • Du schaffst viel und bekommst nicht weniger zurück: Werde Teil von Icomera und sei Teil der Digitalisierung und der grünen Mobilität
  • Arbeite in einem dynamischen, internationalen Team mit schwedischen Werten und spannenden Perspektiven mit Start-up Charakter in zentraler Lage in Frankfurt am Main
  • Neueste Arbeitsmittel (eigenes Smartphone, Laptop etc.)
  • Zusätzliche Vorteile wie z.B. kostenloses Obst und Kaffee im Büro und ein vergünstigter Tarif in unserem Partnerfitnessstudio
  • Attraktive Zuschüsse zur Beruflichen Altersvorsorge (BAV) und RMV Ticket
  • Sowie ein attraktives Gehaltspaket rundet unser Angebot an Dich ab

 

Können wir Dich für diese Herausforderung begeistern?

Dann freuen wir uns darauf, Dich kennen zu lernen! Sende Deine Bewerbungsunterlagen (Anschreiben und Lebenslauf, inkl. Verfügbarkeit und Gehaltsvorstellungen) an Frau Guth unter [email protected].

Vertraulichkeit sichern wir Dir selbstverständlich zu.

Icomera Germany GmbH
Theodor-Stern-Kai 1
60596 Frankfurt / Main

Jetzt bewerben

Position: Service Delivery Manager

Homepage: www.icomera.com

Location: Frankfurt am Main, Deutschland

Deine Aufgaben:

  • Ferninstallation und Konfiguration der Software auf Icomera-Routern, die in Zügen und
    Bussen namhafter Reiseunternehmen weltweit eingesetzt sind
  • Überwachung von Flotten mit Monitoring-Applikationen
  • Testen von Softwareinstallationen und -konfigurationen auf Routern und Access Points
  • Durchführung und Kontrolle von Softwarekonfigurationen auf Zug- und Bus-Flotten
  • Troubleshooting, proaktives Problemmanagement und Reporting an das 3rd-line Team nach der Fehlersuche
  • Aktive Schnittstelle zu den internen technischen Experten im Softwarebereich, dem Service Delivery – sowie Project Management und dem globalen Engineering Team

 

Dein Profil:

  • Bachelorabschluss im Bereich IT, eine technische Ausbildung als Fachinformatiker/in Systemintegration oder eine vergleichbare Ausbildung
  • Erste Berufserfahrung in einer vergleichbaren Tätigkeit setzen wir voraus
  • Gewissenhafte Arbeitsweise im Umfeld hoher technischer Verantwortung
  • Hohe Kunden- und Serviceorientierung
  • Hohes Maß an Team­fä­hig­keit so­wie Lern­be­reit­schaft und Moti­vation
  • Strukturierte Arbeitsweise
  • Deutsch und Englisch fließend
  • Erste Erfahrung mit Linux-Kommandozeile und -Scripting/Grundkenntnisse von Linux-basierten Betriebssystemen
  • Kenntnisse in HTML und CSS von Vorteil

 

Wünschenswert:

  • Professionelle Erfahrung im Umfeld von WiFi- Anbietern oder in Unternehmen des öffentlichen Personenverkehrs
  • Professionelle Erfahrung mit IP-basierten Netzwerken
  • Kenntnisse der Mobilfunklandschaft und der eingesetzten Technologien in Deutschland und Europa
  • Erfahrung in der Arbeit in einer ITIL-Umgebung oder Schulung nach ITIL-Standards
  • Interkulturelle Kompetenz und erste Erfahrung im internationalen Umfeld
  • Gelegentliche Reisebereitschaft insbesondere innerhalb Deutschlands und nach Göteborg, Schweden (Unternehmenssitz)

Wir bieten:

  • Du schaffst viel und bekommst nicht weniger zurück: Werde Teil von Icomera und sei Teil der Digitalisierung und der grünen Mobilität
  • Arbeite in einem dynamischen, internationalen Team mit schwedischen Werten und spannenden Perspektiven mit Start-up Charakter in zentraler Lage in Frankfurt am Main
  • Neueste Arbeitsmittel (eigenes Smartphone, Laptop etc.)
  • Zusätzliche Vorteile wie z.B. kostenloses Obst und Kaffee im Büro und ein vergünstigter Tarif in unserem Partnerfitnessstudio
  • Attraktive Zuschüsse zur Beruflichen Altersvorsorge (BAV) und RMV Ticket
  • Sowie ein attraktives Gehaltspaket rundet unser Angebot an Dich ab

 

Können wir Dich für diese Herausforderung begeistern?

Dann freuen wir uns darauf, Dich kennen zu lernen! Sende Deine Bewerbungsunterlagen (Anschreiben und Lebenslauf, inkl. Verfügbarkeit und Gehaltsvorstellungen) an Frau Kanaga unter [email protected].

Icomera Germany GmbH
Theodor-Stern-Kai 1
60596 Frankfurt / Main

Position: 2nd level Analyst (Systemintegartion)
Homepage: www.icomera.com
Location: Frankfurt am Main, Deutschland

We are always looking for the best talent. Icomera is headquartered in Gothenburg, Sweden, with main offices in the United Kingdom, Germany, France, Italy, the United States, and Canada. We are happy to accept applications from anyone who already has the right to work in these countries (for example, EU citizenship).

Please send your CV and cover letter to [email protected].

We only engage in direct recruitment; calls or CVs received via recruitment agencies will not be accepted.