Join Icomera and be part of a world that is growing every day. Here, high performers are rewarded in an ever-changing, quality-oriented environment that provides everyone with the chance to stretch and develop themselves. We are proud to foster a culture of inclusivity and equality, where every person can realise their potential.

Icomera, a fast-growing technology company, is looking for a Technical Service Manager (TSM) to join our operations team to help drive our ambition to deliver and service Icomera’s top class products and solutions to our customers in the transportation market in our US Region.

About the Job:

As the critical customer-facing team member, the TSM has the important responsibility to drive and manage all technical operation aspects as a Tier 2 representative to ensure quality assurance with their assigned account(s) efficiently and effectively.  In this role, the TSM will establish a collaborative working rapport and build confidence in their clients as they establish themselves as trusted partner. As a trusted partner, the TSM will establish and maintain weekly technical operation calls, monthly/quarterly service reports, technical updates, trouble reports, and other operational issues that their clients may raise.  The TSM will be involved in the day-to-day operational activities and assist in solving any technical issues that may arise in their account.  In addition, the TSM will have a keen eye and ear to the ground anticipating the needs and problems that their client may have and bring back to the Icomera sales lead.

 

Responsibilities:

  • Responsible for all technical communications with our customer base including (but not limited to) Support Tickets, Conference Calls, and Face to Face meetings/presentations
  • Reporting adherence to contractual KPIs and SLAs and implementing improvement plans if these are not met
  • Planning and executing Change Control processes and working closely with L2 NOC to execute the changes
  • Assisting with software testing of new firmware releases, new hardware, bug fixes, etc. (UAT)
  • Accountability for proactive monitoring of key customers’ fleets – delivered via our NOC
  • Managing escalations to our 3rd line team for unresolvable issues and championing bug fixes for their customers
  • Managing the warranty repairs and spares for customer fleets
  • Occasional on-site support for network testing and analysis
  • Responsible for knowledge transfer of customer-specific configurations to our NOC teams
  • Close liaison with Key Account Managers (Commercial leads) to identify upsell opportunities
  • Requirement gathering for any new customer integration projects
  • Baseline and maintain current software, firmware records of the deployed Icomera products to include the Mobile router and gateway it’s assigned to, access points, switches, and any other business solutions integrated into the solution
  • Maintain daily/weekly/monthly performance statistics of assigned client’s solution driving quality service level metrics
  • Maintain and report progress reports both internally and externally for client initiatives and operational activities
  • Facilitate and lead both internal and external resources to support operational activities ensuring quality assurance and solution metrics are achieved.
  • As a gatekeeper of the account ensure by testing or assisting in the testing of software updates are properly tested and implemented in an effective change control manner
  • Drive the analysis and completion of a comprehensive Root Cause Analysis and Incident reports and present them to their assigned client impacted by any service outage
  • Enable the NOC for success by ensuring they fully understand the client solution and support processes and procedures established for the client
  • Assist in the resolution of any trouble tickets raised
  • Escalate internally to the appropriate engineering core and 3rd line development teams to resolve technical issues
  • Effectively communicate any upsell opportunity to the Icomera sales and sales engineering teammate assigned to the account

 

Who You Are:

  • Computer Science or Electrical Engineering background degree or equivalent relevant technical experience
  • Wireless and data network telecommunications experience
  • Experience in working within the passenger transport industries
  • Basic knowledge of Linux-based operating systems
  • Experience working with IP-based networks
  • Knowledge of the mobile network landscape and technologies
  • Ability to multi-task and maintain several assigned accounts simultaneously
  • Team Player with excellent interpersonal skills to communicate both verbal and written on various levels
  • A self-start hands-on leader that thrives in a challenging and upstart environment providing cutting-edge solutions
  • Problem solver with the ability to work under pressure
  • Strong work ethics and values
  • Ability to travel throughout the Icomera US Region

 

Our Offer:

  • An excellent team-focused working environment
  • An opportunity to be a part of a truly innovative and fast-growing market
  • A chance to make your mark on the future of technology for transport
  • A competitive salary and benefits package
  • An extremely flexible, fun, and varied schedule

Does this sound like an interesting challenge for you?

You will be a part of a company that is a contributor to future technology for public transportation and which is growing rapidly. You will also be a member of a team-focused environment and your workday will be fun, flexible, and varied. Send your application to recruitment@icomera.com.

Apply today and join our team!

 

EEO / AA / VETS

Icomera is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

Icomera, a fast-growing technology company, is looking for an Inventory and Logistics Coordinator to join our growing team and contribute to our ambition to deliver top-class connectivity products and solutions to our customers in the transportation market.

About the Job:

Icomera US Inc. is looking for a talented Inventory and Logistics Coordinator that will partner with our teams to deliver comprehensive connected vehicle solutions that meet the needs of our clients. Your role will include sourcing and meeting inventory goals, managing tracking systems, and acting as a liaison to other departments. The successful candidate will offer recommendations to ensure ideal levels of inventory and meet customer expectations.

The Inventory and Logistics Coordinator will be an integral part of Icomera’s efforts to develop, implement and ensure an adequate inventory of materials and products in accordance with inventory cycles and organizational philosophy. Conduct daily inventory analysis to solve inventory problems. Develops and implements inventory control procedures.

Responsibilities:

  • Sourcing for customer delivery projects and development projects according to the strategic sourcing process, close cooperation towards R&D, SCM, Sales, and PM.
  • Evaluate suppliers, negotiate and establish agreements with suppliers.
  • Maintain a positive relationship with suppliers.
  • Drive product changes towards suppliers in compliance with internal processes.
  • Devise ways to optimize inventory control procedures.
  • Develop key performance indicators to measure the effectiveness of the inventory management operations.
  • Ensure product stock is adequate for all distribution channels and can cover direct demand from customers.
  • Record daily deliveries and shipments to reconcile inventory. Perform day-to-day administrative tasks such as maintaining files and processing paperwork.
  • Use software to monitor demand and document characteristics of inventory.
  • Assess new inventory to ensure it is ready for shipping or delivery. Monitor sales and inventory levels of selected SKUs, review and update forecasts, review sales forecasts, confer with vendor contacts to obtain favorable and timely delivers as well as the best possible pricing, and place orders to replenish stock avoiding insufficiencies or excessive surplus.
  • Analyze data to anticipate future needs.
  • Evaluate suppliers to achieve cost-effective deals and maintain trusting relationships.
  • Maintain an open dialogue with other staff/departments to coordinate activities and improve performance and productivity. Collaborate with other staff to ensure business goals are met.
  • Report to upper management on stock levels, issues, etc.
  • Remain current with the latest inventory management and material handling tools, technology, and procedures.

 

Who You Are:   

  • Must have a high school diploma or equivalency
  • 2- 5 years of proven experience as inventory coordinator or similar position
  • Excellent knowledge of data analysis and forecasting methods
  • Working knowledge of SAP inventory management software preferred
  • Ability to accurately track inventory and create reports
  • An analytical mind with strong math skills
  • Excellent organizational and planning skills
  • Team player with outstanding communication and interpersonal abilities
  • Reliable and trustworthy
  • Must be able to lift up to 25 pounds regularly

Our Offer:

  • An excellent team-focused working environment with huge visibility for your efforts
  • An opportunity to be a part of a truly innovative and fast-growing market
  • A chance to make your mark on the future of technology for transport
  • A competitive salary and benefits package
  • An extremely flexible, fun, and varied schedule

Does this sound like an interesting challenge for you?

You will be a part of a company which is a contributor to future technology for public transportation and which is growing rapidly. You will also be a member of a team focused environment and your workday will be fun, flexible, and varied. Send your application to recruitment@icomera.com.

Apply today and join our team!

 

EOE/M/F

Icomera is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

Icomera, a fast-growing technology company, is looking for a Senior Solutions Engineer to join our growing team and contribute to our ambition to deliver top class connectivity products and solutions to our customers in the transportation market.

About the Job:

Icomera US Inc. is looking for a talented Senior Solutions Engineer that will partner with our Engineering teams to deliver comprehensive connected vehicle solutions that meet the needs of our clients. Your role will include bid response, solution design, marketing, business development, customer presentations, and relationship management across a range of customer accounts.

The Solutions Engineer will be an integral part of Icomera’s efforts to develop, implement and manage customer and product solutions. You will identify and align business, product, and technology objectives, discover customer needs and requirements, offer recommendations, develop deployment strategies, and recognize current and future industry trends. This role’s primary responsibility is to coordinate and execute the sales process.

 

Responsibilities:

  • Build and maintain effective relationships with customer technical and operational teams to analyze and deliver on customer requirements
  • Communicate Icomera’s design assumptions and methodologies to the prospective and existing customer base
  • Facilitate communication between the customer and internal technical teams for clear concise design and delivery expectations
  • Performing predictive and active wireless site surveys
  • Give technical direction and oversight to the survey team
  • Coordinating system scope, design layout, and drawings with the client and other disciplines.
  • Layout and designing of wireless systems for the Transportation industry
  • Manage the RFI and RFP process to include:
    • Contributing to written proposal content and presentations
    • Identifying key customer technical stakeholders
    • Developing and submitting quotations and business proposals
    • Ensuring submission deadlines for tenders and bids are met including compiling all stakeholder’s inputs
    • Managing inputs from a variety of stakeholders, typically involving contributions from: sales, engineering, marketing, product delivery, finance, commercial, and legal
    • Making technical presentations and demonstrating how a product meets client needs
    • Conducting on-site solution overviews and design sessions with prospects and customers including Proof of Concept and field trials
  • Develop a deep understanding of the business environment and strategy
  • Attend trade shows, conferences, and other marketing events
  • Serve as an innovation partner to customers – help communicate what’s possible in today’s digital world
  • Support researching and developing new products

Who You Are:   

  • BA/BS degree in Computer Science or Electrical Engineering (Preferred) or equivalent experience
  • Knowledge of the wireless network landscape and technologies along with strong Linux skills
  • Knowledge of antenna fundamentals
  • Ability to resolve and/or control radio frequency interference from co-channel and outside interference sources
  • Minimum of 3 years of Sales/Systems/Solutioning Engineering or customer-facing technical support experience
  • Strong knowledge of networking fundamentals including subnets, protocols, and standards
  • Solid understanding of TCP/IP (both IPv4/IPv6)
  • Good knowledge of cellular technologies, especially SIM technology
  • Excellent written and oral communication skills
  • Strong negotiation, organizational, and presentation skills
  • Enthusiastic team player with a strong work ethic, capable of working remotely and across diverse teams
  • Must welcome new
  • Process orientated and experienced in setting up new processes and working in accordance with these processes
  • Travel required

 

Our Offer:

  • An excellent team-focused working environment with huge visibility for your efforts
  • An opportunity to be a part of a truly innovative and fast-growing market
  • A chance to make your mark on the future of technology for transport
  • A competitive salary and benefits package
  • An extremely flexible, fun, and varied schedule

Does this sound like an interesting challenge for you?

You will be a part of a company which is a contributor to future technology for public transportation and which is growing rapidly. You will also be a member of a team focused environment and your workday will be fun, flexible, and varied. Send your application to recruitment@icomera.com.

Apply today and join our team!

 

EOE/M/F

Icomera is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

Icomera, a technology company, is looking for a 1st Line NOC Analyst to join our team and contribute to our ambition to deliver top class connectivity products and solutions to our customers in the transportation market.

Icomera is the world’s leading provider of wireless Internet connectivity for public transport, serving millions of passengers and tens of thousands of vehicles daily. We are a global team of highly talented individuals, contributing to the technologies that are changing the way we think about travel. We have established a track record of consistently identifying and delivering solutions that improve the societal, economic and environmental value of public transport, developing more than 30 patented technologies as part of our steadfast devotion to innovation. Icomera is proud to foster a culture of inclusivity and equality, where every person can realise their potential.

 

About the Job:

The successful candidate will proactively care for all Icomera supported fleets to find issues, respond to anomalies detected by Icomera monitoring systems and provide excellent support at all time to customers, passengers and colleagues.

This role is part of a rolling rota shift pattern including shifts from 06.00-1400 and 14.00 – 22.00 over a 7-day period. Scheduled shifts will be provided in advance.

 

Key Duties:

  • Handle queries and issues received from customers or passengers to ensure they are handled quickly and professionally. These queries will come in by phone, email or live chat
  • Manage daily support tasks by following set instructions
  • Proactively monitor fleets to detect issues and prevent or minimize service downtime
  • Working shifts to contribute to a 24×7 365 schedule provided by the Global NOC
  • Escalate issues to the correct group, person or to the manager when needed
  • Participate in the incident management process by identifying significant issues and escalating to the Incident Manager, as well as handling maintenance communications to customers

 

Who You Are:
Knowledge, Skills and Abilities:

  • Handle queries and issues received from customers or passengers to ensure they are handled quickly and professionally. These queries will come in by phone, email or live chat
  • Manage daily support tasks by following set instructions
  • Proactively monitor fleets to detect issues and prevent or minimize service downtime
  • Working shifts to contribute to a 24×7 365 schedule provided by the Global NOC
  • Escalate issues to the correct group, person or to the manager when needed
  • Participate in the incident management process by identifying significant issues and escalating to the Incident Manager, as well as handling maintenance communications to customers

 

Our Offer:

  • An excellent team-focused environment
  • An opportunity to be a part of a truly innovative and fast-growing company
  • A chance to make your mark on the future technology for public transport
  • A competitive salary
  • An extremely flexible, fun and varied schedule
  • 25 days annual holiday per calendar year – increasing one day per year following completion of 2 years employment, then 1 additional day per year until a maximum of 30 days
  • Company benefits such as pensions, gym contributions, Specsavers vouchers and much more.
  • At Icomera, you will get a chance to work on products that are visible by many users worldwide, including passengers for some of the largest train and bus companies in Europe and North America

 

Does this sound like an interesting challenge for you?
Apply today and join our team!

The position is based in the Chatham office and is a full-time employment. If you have any questions, feel free to contact Andrew Fox on Andrew.fox@icomera.com
Send your application to: recruitment@icomera.com

 

About Icomera:

The IcoCrew now consist of 300+ employees globally. Icomera is headquartered in Gothenburg, Sweden, with main offices in the United States, Canada, the United Kingdom, Germany, France, Ireland and Italy.

Icomera’s vision for green mobility within the public transport industry perfectly complements the wider mission of our parent company, EQUANS. As the global leader in multi-technical services with 74,000 employees working across 17 country hubs, EQUANS delivers customised solutions which connect, protect and energise territories, cities, buildings, industries and transport infrastructures, empowering their energy, industrial and digital transitions. www.icomera.com

Icomera, a technology company, is looking for a 2nd Line NOC Analyst to join our team and contribute to our ambition to deliver top class connectivity products and solutions to our customers in the transportation market.

Icomera is the world’s leading provider of wireless Internet connectivity for public transport, serving millions of passengers and tens of thousands of vehicles daily. We are a global team of highly talented individuals, contributing to the technologies that are changing the way we think about travel. We have established a track record of consistently identifying and delivering solutions that improve the societal, economic and environmental value of public transport, developing more than 30 patented technologies as part of our steadfast devotion to innovation. Icomera is proud to foster a culture of inclusivity and equality, where every person can realise their potential.

 

About the Job:
The successful candidate will have a strong understanding of technical IT concepts to aid in troubleshooting the Wi-Fi and connectivity services that we provide to our customers.

This role is part of a rolling rota shift pattern including shifts from 06.00-14.00 and 14.00 – 22.00 over a 7-day period. Scheduled shifts will be provided in advance.

 

Key Duties:

  • Handle technical escalations from the 1st line support team, to investigate further and understand root cause of issues
  • Carry out investigatory work involving clients routers, access points, switches, as well as our back end infrastructure and look for causes of issues or otherwise sub optimal configurations
  • Detect and escalate any trends discovered during course of daily activities so that other business areas are aware
  • Perform remote configuration of devices in an efficient manner, either upgrading firmwares, applying new settings or otherwise performing remotely executed technical work. Ideally scripting or automating this type of activity where possible to reduce effort and increase efficiency
  • Continually refining and building upon general technical knowledge and awareness of Icomera’s technologies and tools
  • Providing feedback, training support and mentorship to 1st line agents where required
  • Occasionally providing cover for 1st line agents for lunch or other shift gaps

 

Who You Are:
Knowledge, Skills and Abilities:

  • Ability to communicate professionally and clearly using both written and verbal communication
  • Understanding of high level network concepts such as how devices communicate on a network and over the internet
  • Experience in working on corporate or other computer networks and an understanding of software, systems or protocols such as Radius, DHCP, firewalls, routing, Wi-Fi, etc
  • Ideally experience of Linux or other Unix like systems would be highly advantageous
  • Experience of applying a technical troubleshooting methodology to determine the cause of faults or other issues
  • Experience of working in a similar helpdesk or NOC environment and using ticketing and remote monitoring systems would be useful
  • Ideally the ability to write scripts to automate tasks

 

Our Offer:

  • An excellent team-focused environment
  • An opportunity to be a part of a truly innovative and fast-growing company
  • A chance to make your mark on the future technology for public transport
  • A competitive salary
  • An extremely flexible, fun and varied schedule
  • 25 days annual holiday per calendar year – increasing one day per year following completion of 2 years employment, then 1 additional day per year until a maximum of 30 days
  • Company benefits such as pensions, gym contributions, Specsavers vouchers and much more
  • At Icomera, you will get a chance to work on products that are visible by many users worldwide, including passengers for some of the largest train and bus companies in Europe and North America

 

Does this sound like an interesting challenge for you?
Apply today and join our team!

The position is based in the Chatham office and is a full-time employment. If you have any questions,
feel free to contact Andrew Fox on Andrew.fox@icomera.com

Send your application to: recruitment@icomera.com

 

About Icomera:

The IcoCrew now consist of 300+ employees globally. Icomera is headquartered in Gothenburg, Sweden, with main offices in the United States, Canada, the United Kingdom, Germany, France, Ireland and Italy.

Icomera’s vision for green mobility within the public transport industry perfectly complements the wider mission of our parent company, EQUANS. As the global leader in multi-technical services with 74,000 employees working across 17 country hubs, EQUANS delivers customised solutions which connect, protect and energise territories, cities, buildings, industries and transport infrastructures, empowering their energy, industrial and digital transitions. www.icomera.com

We are always looking for the best talent. Icomera is headquartered in Gothenburg, Sweden, with main offices in the United Kingdom, Germany, France, Italy, the United States, and Canada. We are happy to accept applications from anyone who already has the right to work in these countries (for example, EU citizenship).

Please send your CV and covering letter to recruitment@icomera.com.

We only engage in direct recruitment; calls or CVs received via recruitment agencies will not be accepted.