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Careers

Careers


Join Icomera and be part of a world that is growing every day. Here, high performers are rewarded in an ever-changing, quality-oriented environment that provides everyone with the chance to stretch and develop themselves. We are proud to foster a culture of inclusivity and equality, where every person can realise their potential.

Rollen:

Icomera är ett snabbväxande och innovativt techbolag som söker en Technical Account Manager (TAM) med kundfokus. Tjänsten är placerad i Stockholm där vi håller på att bygga upp ytterligare ett kontor. Du kommer vara en del av ett kundsupportteam, där övriga sitter i Göteborg, som har en hög ambition att leverera connectivity produkter och lösningar av toppklass för den växande transportmarknaden.

Den här rollen har ett stort kundfokus där du skall ansvara för att kundernas systemlösningar är väl fungerande. Det innebär att du måste vara proaktiv när det kommer till att hitta problem, trender och mönster i kundens produkter/systemlösningar samt kommunicera med våra kunder på daglig basis. Således är du en duktig kommunikatör som har lätt för att samverka med människor på olika nivåer. Din nyfikenhet, tekniska intresse och din vilja till lärande/utveckling måste vara stark. Resor sker då och då, främst inom Europa under 1–3 dagar.

 

Ditt ansvarsområde:

  • Ansvarig för all teknisk kommunikation med vår kundbas i form av telefon, support tickets, telefon/video konferenser och personliga möten/presentationer
  • Ansvarig för att proaktivt övervaka och felsöka i kundernas nätverk och transportflotta.
  • Arbeta med problemlösning/felsökning innan ärendet eskaleras till Solution Centre (3rd line) för att hantera olösbara problem och buggar.
  • Hitta rot-orsaken till olika problem innan eskalering till Solution Centre
  • On-site support hos kunden för att testa nätverk och analysera
  • Ansvarig för att all kund/nätverks information hålls uppdaterad på Icomeras interna wiki
  • Assistera vid mjukvarutester och firmware release
  • Assistera Key Account Managers vid försäljning, anbud och kundkontakter där tekniska frågor behöver lyftas.

Vi tror att du har:

  • Erfarenhet av att jobba i en system-, nätverks- och supportmiljö direkt mot kund, både på distans och ansikte mot ansikte
  • Medelgod till avancerad kompetens inom dataanalys i MS Excel/Google Sheets
  • God kunskap om Linux operativsystem
  • Erfarenhet av att arbeta med IP-baserade nätverk
  • Erfarenhet av att hålla i presentationer för interna intressenter är meriterande
  • God teknisk förmåga, förståelse och intresse för att kunna förklara problem för tekniska experter.
  • Strukturerad och självgående med en förmåga att kunna prioritera sitt arbete för att leverera hög kvalitet inom deadline
  • Bachelor/Kandidatexamen inom IT eller liknande utbildning och erfarenhet
  • Flytande svenska och engelska i tal och skrift

 

Vem du är:

Vi tror att du är en positiv, motiverad, strukturerad och driven person. Du gillar att jobba individuellt men också vara en del av ett team i en organisation som är agil, flexibel och anpassningsbar. Vi tror du är service- och lösningsorienterad och koordination är något du hanterar väl.

Om du har erfarenhet av att arbeta med ITIL så är det en fördel men inte ett krav.

Icomera blev utsett till årets Karriärföretag både 2015, 2016 och 2017.

I den här rekryteringen samarbetar vi med Jerrie, varmt välkommen med din ansökan med bifogat CV och brev via jerrie.se Vid frågor kontakta Igor Glavan +46 701 76 58 28

ÜBER UNS:

Das schwedische Unternehmen Icomera AB, ist Pionier und weltweit marktführend im Bereich Connectivity Lösungen für Transportunternehmen. 2002 stattete Icomera als erstes Unternehmen Züge, Busse und Fähren mit mobilen Internetlösungen aus. Heute nutzen mehr als 1,5 Million Menschen wöchentlich, in mehr als 40 Ländern die mehrfach ausgezeichneten Lösungen aus dem Bereich WiFi, Infotainment und On-board Entertainment. In Deutschland zählen die Deutsche Bahn, Flixbus, Bombardier Transportation, Siemens und viele andere zum Kundenstamm.

Icomera befindet sich auf einem gesunden Wachstumskurs.

Wir suchen zum nächstmöglichen Zeitpunkt einen:

Field Engineer (m/w/d) in Frankfurt am Main

 

ÜBER DEN JOB:

  • Installation, Konfiguration und Inbetriebnahme der Icomera Produkte bei unserem Kunden vor Ort (Deutschland- und Europaweit)
  • Technischen Support vor und nach dem Verkauf/Installation
  • Systemfehlerbehebungen in der gesamten Icomera-Produktpalette
  • Servicetests und -analysen
  • Besichtigen der Installationen vor Ort
  • Fehlerbehebung bei Problemen

 

SIE BRINGEN MIT:

  • Sie sind IT-Systemelektroniker, Fachinformatiker Systemintegration, KFZ- Mechatroniker mit IT Hintergrund oder bringen einen anderen technischen Hintergrund aus der Automobilelektrik mit
  • Sie verfügen über ausgezeichnete diagnostische und analytische Fähigkeiten
  • Sie haben gute Kenntnisse im Wi-Fi-Bereich
  • Erfahrungen im Automobil- oder Telematikbereich sind von großem Vorteil
  • Sie haben eine gültige PKW-Fahrerlaubnis Klasse B
  • Sie verfügen über gute Deutsch- und Englischkenntnisse – weitere Fremdsprachen sind von Vorteil
  • Sie treten freundlich auf, sind pünktlich und ein Teamplayer
  • Sie arbeiten selbstständig und gewissenhaft
  • Sie behalten auch in stressigen Situationen einen kühlen Kopf
  • Sie bringen eine hohe Reisebereitschaft mit

DAS ATTRAKTIVE ANGEBOT:

  • Werden Sie Teil von Icomera und gestalten Sie den Marktaufbau in Deutschland aktiv mit
  • Etablieren Sie die preisgekrönten Technologien des internationalen Marktführers bei unseren namhaften deutschen Kunden
  • Werden Sie Teil eines dynamischen, internationalen Teams mit schwedischen Werten und spannenden Perspektiven innerhalb eines expandierenden Unternehmens mit Start-up Charakter
  • Eine ordentliche und umfangreiche Einarbeitung
  • Vollzeitanstellung mit sicherer und langfristiger Perspektive
  • Die Möglichkeit, bei geregelten Arbeitszeiten selbstständig zu arbeiten
  • Viele zusätzliche Vorteile wie z.B. kostenloses, frisches Obst, Kaffee, Sprudelwasser, sowie einen vergünstigten Tarif in unserem Partnerfitnessstudio
  • Sehr attraktive Arbeitsmittel
  • Ein attraktives Gehaltspaket rundet unser Angebot an Sie ab

 

KONTAKT:

Können wir Sie für diese Herausforderung begeistern?

Dann freuen wir uns darauf, Sie kennen zu lernen und senden Sie Ihre Bewerbungsunterlagen (Anschreiben, Lebenslauf, inkl. Verfügbarkeit und Gehaltsvorstellungen) an Frau Pejic unter recruitment@icomera.com

Für erste Fragen steht Ihnen Frau Ruzica Pejic unter der Telefonnummer +49 (0)173 2319045 gerne zur Verfügung. Vertraulichkeit sichern wir Ihnen selbstverständlich zu.

Icomera Germany GmbH

Junghofstr. 24

60311 Frankfurt / Main

 

 

Das schwedische Unternehmen Icomera AB, ist Pionier und weltweit marktführend im Bereich Connectivity Lösungen für Transportunternehmen. 2002 stattete Icomera als erstes Unternehmen Züge, Busse und Fähren mit mobilen Internetlösungen aus. Heute nutzen mehr als 1,5 Million Menschen wöchentlich, in mehr als 40 Ländern die mehrfach ausgezeichneten Lösungen aus dem Bereich WiFi, Infotainment und On-board Entertainment. In Deutschland zählen die Deutsche Bahn, Flixbus, Bombardier Transportation, Siemens und viele andere zum Kundenstamm.

Icomera befindet sich auf einem gesunden Wachstumskurs.

Wir suchen zum nächstmöglich Zeitpunkt einen:

(Junior) Technical Account Manager (m/w/d) (Technischer Kundenbetreuer) am Standort Frankfurt am Main

 

Ihre zukünftigen Aufgaben:

  • Technische Unterstützung namhafter Reiseunternehmen nach der Installation und Inbetriebnahme der Icomera Produkte an board
  • Durchführung und Kontrolle von Software- und Flottenkonfiguration
  • Aktive Schnittstelle zu den internen technischen Experten im Softwarebereich, dem Key Account Management und dem Headquarter in Schweden
  • Berichtslinie an den deutschen Key Account Manager in Frankfurt

 

Das zeichnet Sie aus:

  • Eine technische Ausbildung oder einen Bachelorabschluss im Bereich IT, Informatik, Telekommunikation oder Wirtschaftsingenieurswissenschaften oder eine vergleichbare Ausbildung
  • Erste Berufserfahrung im Customer Service oder der Service Delivery, idealerweise im Bereich Logistik, Rail oder Mobilfunklösungen
  • Sie besitzen eine hohe Kunden- und Serviceorientierung und sind ein Organisationstalent
  • Gute Englischkenntnisse (Unternehmenssprache), fließende Deutschkenntnisse

Das attraktive Angebot:

  • Werden Sie Teil von Icomera und gestalten Sie den Marktaufbau in Deutschland aktiv mit
  • Etablieren Sie die preisgekrönten Technologien des internationalen Marktführers bei unseren namhaften deutschen Kunden
  • Werden Sie Teil eines dynamischen, internationalen Teams mit schwedischen Werten und spannenden Perspektiven innerhalb eines expandierenden Unternehmens mit Start-up Charakter
  • Sie arbeiten in der Frankfurter Innenstadt
  • Viele zusätzliche Vorteile wie z.B. kostenloses, frisches Obst, Kaffee, Sprudelwasser, sowie einen vergünstigten Tarif in unserem Partnerfitnessstudio
  • Sehr attraktive Arbeitsmittel
  • Ein RMV-Jobticket
  • Ein attraktives Gehaltspaket rundet unser Angebot an Sie ab

 

Können wir Sie für diese Herausforderung begeistern?

Dann freuen wir uns darauf, Sie kennen zu lernen! Senden Sie Ihre Bewerbungsunterlagen (Anschreiben, Lebenslauf, inkl. Verfügbarkeit und Gehaltsvorstellungen) an Frau Pejic unter recruitment@icomera.com

Für erste Fragen steht Ihnen Frau Ruzica Pejic unter der Telefonnummer +49 (0)173 2319045 gerne zur Verfügung. Vertraulichkeit sichern wir Ihnen selbstverständlich zu.

Icomera Germany GmbH

Junghofstr. 24

60311 Frankfurt / Main

Icomera, a fast-growing technology company, are looking for a Technical Service Manager (TSM) to join our operations team to help drive our ambition to deliver and service Icomera’s top class products and solutions to our customers in the transportation market.

 

The Role:

As the critical customer facing team member, the TSM has the important responsibility to drive and manage all technical operation aspects as a Tier 2 representative to ensure quality assurance with their assigned account(s) in an efficient and effective manner.  In this role, the TSM will establish a collaborative working rapport and build the confidence in their clients as they establish themselves as a “trusted partner”.  As a “trusted partner” the TSM will establish and maintain weekly Technical operation calls, monthly/quarterly service reports, technical updates, trouble reports, and other operational issues that their clients may raise.  The TSM will be involved in the day to day operational activities and assist in solving any technical issues that may arise in their account.  In addition, the TSM will have a keen eye and ear to the ground anticipating the needs and problems that their client may have and bring back to the Icomera sales lead.

 

Responsibilities:

  • Baseline and maintain current software, firmware records of the deployed Icomera products to include the Mobile router and gateway its assigned to, access points, switches, and any other business solutions integrated in the solution
  • Maintain daily/weekly/monthly performance statistics of assigned client’s solution driving quality service level metrics
  • Maintain and report progress reports both internally and externally for client initiatives and operational activities
  • Facilitate and lead both internal and external resources to support operational activities ensuring quality assurance and solution metrics are achieved.
  • As a gatekeeper of the account ensure by testing or assisting in the testing of software updates are properly tested and implemented in an effective change control manner
  • Drive the analysis and completion of a comprehensive Root Cause Analysis and Incident reports and present to their assigned client impacted by any service outage
  • Enable the NOC for success by ensuring they fully understand the client solution and support processes and procedures established for the client
  • Assist in the resolution of any trouble tickets raised
  • Escalate internally to the appropriate engineering core and 3rd line development teams to resolve technical issues
  • Effectively communicate any upsell opportunity to the Icomera sales and sales engineering teammate assigned to the account

We believe you should have the following:

  • Computer Science or Electrical Engineering background degree or equivalent relevant technical experience
  • Wireless and data network telecommunications experience
  • Ability to multi-task and maintain several assigned accounts simultaneously
  • Team Player with excellent interpersonal skills to communicate both verbal and written on various levels
  • A self-start hands on leader that thrives in a challenging and upstart environment providing cutting edge solutions
  • Problem solver with the ability to work under pressure
  • Flexible to work long hours when required
  • Strong work ethics and values
  • Ability to travel throughout the Icomera US Region


It is also desirable with:

  • Experience in working within the passenger transport industries
  • Basic knowledge of Linux based operating systems
  • Experience working with IP based networks
  • Knowledge of the mobile network landscape and technologies

 

Icomera offers you:

  • An excellent team-focused working environment
  • An opportunity to be a part of a truly innovative and fast-growing market
  • A chance to make your mark on the future of technology for transport
  • A competitive salary
  • An extremely flexible, fun and varied schedule

 

You will be a part of a company which is a contributor to future technology for public transportation and which is growing rapidly. You will also be a member of a team focused environment and your work day will be fun, flexible and varied. Send your application to recruitment@icomera.com

 

Apply today and join our team!

Icomera is at the forefront of the digital revolution for public transport. Our mission is to deliver high performance connectivity solutions to enrich the passenger experience while providing a flexible platform for mission-critical applications. Our solutions improve daily life in cities while allowing transport operators to deliver safer, more efficient, and sustainable transit services.

Transforming transit for the 21st Century requires innovative solutions capable of meeting the challenges facing cities today, while providing the flexibility to adapt to the needs of tomorrow. Icomera delivers cost-effective wireless communication systems that meet the demanding performance, reliability, security, and safety goals for the world’s most challenging rail, bus, and maritime applications. We design and engineer our own systems; we build our own hardware, write our own software and only work with industry-leading partners. We set the quality and performance standards that all others strive to reach.

Icomera is part of ENGIE Ineo, a multinational utility corporation focused on the transition to a low carbon economy. Together, ENGIE Ineo and Icomera provide cities, transport operators, and
businesses with highly efficient and innovative solutions.

 

The Role:

Icomera US Inc. is looking for a Regional Sales Manager to join our growing sales team. The ideal candidate will possess strong relationships and proven record of success within public transit.

The Regional Sales Manager will work as part of an international sales team responsible for driving new revenue from Icomera’s proven connected vehicle solutions. Your role will include bid response, solution design, marketing, business development and relationship management across a range of national and international customer accounts.

The ideal candidate possesses a strong hands-on attitude, is capable of identifying and qualifying leads, and can identify achievable deals and bring them to closure. The Regional Sales Manager will need to actively lead the business development function in an effective, aggressive manner. At the same time, this executive is also expected to be a contributor to the management of the company as a whole. These needs, essential at this stage of the company’s development, establish the necessary professional background and experience parameters for the successful candidate.

Responsibilities:

  • Build and maintain effective relationships to ensure that Icomera’s portfolio is well represented across a book of business in the Bus and Transit Sector
  • Develop and implement effective sales and marketing strategies that maximize sales opportunities in the Bus/Road and Transit Market in the assigned region
  • Serve as an innovation partner to customers to help communicate what’s possible in today’s digital world, then: (1) Work across Icomera business units to define and tailor custom proposals to meet  the customer’s specific needs, creating a winning experience that leads to repeat business. (2) Identify technology and product opportunities within the marketplace
  • Manage: (1) End-to-end sales cycle within the assigned region/accounts, (2) Input from a variety of stakeholders, including: management, engineering, marketing, product delivery, finance, and legal, (3) Multiple business initiatives in a small company environment, (4) Complex contract negotiation while working with the Director of Sales, President and legal counsel as required
  • Communicate opportunities and challenges as well as sales forecasts with senior and local management
  • Exceed annual sales targets

 

Qualifications:

  • Passionate about cities, transit, and the role technology is playing in bridging the physical with the digital world
  • Direct experience with Transit Technologies, Internet of Things (IoT), and/or Wireless telecommunications
  • Existing network of professional relationships within the public transport community
  • Demonstrated record of success in meeting/exceeding sales targets
  • Outstanding presentation and verbal skills, and excellent written communication
  • Enthusiastic team player with a strong work ethic, capable of working remotely and across diverse teams
  • Able to travel within North/South America and Europe, when required (Note: Travel up to 50%)
  • BA/BS degree (Required)
  • Minimum three years of Sales experience (Required)
  • Strong negotiation, organizational and presentation skill
  • Process orientated and have experienced in setting up new processes and working in accordance with these processes

 

Icomera offers you:

  • An excellent team-focused working environment
  • An opportunity to be a part of a truly innovative and fast growing market
  • A chance to make your mark on the future of technology for transport
  • A competitive salary
  • An extremely flexible, fun and varied schedule

Icomera launched the world’s first high-speed Internet solution for trains in September 2002 and is today the world’s leading provider of open Internet connectivity and application platforms for passenger transport and public safety. Our award-winning products are deployed on rail, road and sea, serving more than 1 million Wi-Fi users every week in over 33 countries and providing high-speed access for fleet tracking and mission-critical on-board systems.

We are currently looking to recruit a Field Engineer to join us in our ambition to deliver top class connectivity products and solutions to a global market. This is an exciting and challenging role to support the Sales, Delivery and Operations departments. We are looking for someone who can resolve problems, troubleshoot, support customers and also assist in delivery, installations and commissioning, if you have worked within the vehicle systems installations I.E telematics, vehicle security or CCTV. The position is based in the Midlands area as a field-based engineer and can include travel to customers based within the rest of the UK and help support globally. There will be a company vehicle and fuel card supplied and all expenses paid for travelling globally.

 

Essential Functions:

  • Installation, configuration and commissioning of Icomera’s products into public transport
  • Pre and Post sales technical support
  • Deep system fault resolution across the Icomera product range
  • Service testing and analysis
  • Onsite installation surveys
  • Carry out mobile coverage surveys
  • Troubleshooting issues

We believe you have:

  • Electrical/Electronic background gained in auto electrics
  • Excellent diagnostic skills
  • Knowledge networking technologies
  • Understanding of Wi-Fi principle
  • Full UK Driving License
  • The ability to work unsocial hours due to vehicle availability
  • Any automotive or telematics experience would be highly advantageous

 

We offer you:

  • An excellent team-focused working environment
  • An opportunity to be a part of a truly innovative and fast-growing market
  • A chance to make your mark on the future of technology for transport
  • A competitive salary
  • An extremely flexible, fun and varied schedule
  • Company benefits such as pensions, gym contributions, Childcare vouchers, Specsavers vouchers and much more

 

The position is based in the UK and is a full-time position. If you have any questions, feel free to contact Simon Peters via email on simon.peters@icomera.com

Send your application to: recruitment@icomera.com

 

Apply today and join our team!

Icomera, a fast-growing technology company, is looking for a Stock and Logistics Manager to join our growing team and contribute to our ambition to deliver top class connectivity products and solutions to our customers in the transportation market.

This role is responsible for IUK’s stock locations and their associated Goods In/Out processes, audits, stock-takes and RMAs.

The employee will be the primary point of contact in the Chatham office for all deliveries for the Sales, Operations, and Project teams, and will manage a team of two people based in Chatham positioned to perform the activities of the department.

Extensive engagement with Icomera’s central procurement and supply chain teams will be required as part of the functional requirements of the role, positioned within a global business and extended supply chain team.

This role is a fantastic opportunity for the post-holder to put their stamp on a rapidly growing stock and logistics department that is preparing to move itself into a SAP environment.

 

Key Responsibilities:

  • Own and maintain the minimum/maximum stock levels sheet for high turnover equipment as agreed between the Sales and Operations teams; also ensure that stock levels for those units are always held within the minimum and maximum level
  • Responsible for shipping items already on the ERP system, informing stakeholders of changes to delivery timeframes
  • Responsible for all stock-takes in the UK done every quarter of the financial year
  • Ensure the Chatham RMA floats remain within the agreed minimum and maximum stock levels
  • Manage all project stock at IUK stock locations
  • Experience with pre-staging and kitting of equipment before shipping to site
  • To maintain emergency first aid stock in case of any DOA or failures during installation (Projects & Operations)
  • Work closely with strategically selected local suppliers
  • Work collaboratively within the wider Icomera global supply chain team, enforcing globally mandated processes and routines
  • To order stock replenishments on a consistent basis to ensure we meet all customer orders, warranty spares (under the agreed warranty terms per customer).
  • To manage the ESD room, ensuring a strict discipline with respect to anti-static environments is in place
  • Work closely with IUK PMs to understand each project requirements and work in collaboration to ensure IAB purchasing have material forecasts, understand project challenges, profiles, risks, and issues
  • Work with IAB Purchasing to represent IUK in process updates and continuous improvements.
  • To be able to produce monthly management reports representing stock levels, delivery forecasts, RMAs & warranties
  • Being the primary UK point of contact with the IAB delivery team

Manager/Team Leader mandatory tasks (process ownership, authority…etc)

  • Manage daily tasks and provide support and backing where necessary
  • Advise senior stakeholders on high level customer issues and delivery priorities
  • Organise training and career guidance for department staff

 

Knowledge, Skills and Abilities:

  • Technical and/or logistics background
  • Advanced knowledge in ERP systems, especially SAP
  • Team Player with excellent interpersonal skills to converse at all levels and departments
  • Can work alone or with another employee and use initiative
  • Problem solver
  • Flexible to work unsocial hours when required
  • Able to travel within UK and rest of Europe when required
  • Must welcome challenges
  • Full Driving Licence

 

Education:

Appropriate NVQs or CILT qualification

 

Experience:

At least five years working with stock rooms and alongside support teams

 

What we offer you:

  • An excellent team-focused environment
  • An opportunity to be a part of a truly innovative and fast-growing company
  • A chance to make your mark on the future technology for public transport
  • A competitive salary
  • An extremely flexible, fun and varied schedule
  • Company benefits such as pensions, gym contributions, Specsavers vouchers and much more.
  • At Icomera, you will get a chance to work on products that are visible by many users worldwide, including passengers for some of the largest train and bus companies in Europe and North America

 

The position is based in the Chatham office and is a full-time employment. If you have any questions, feel free to contact Steve Jukes on steve.jukes@icomera.com

Send your application to: recruitment@icomera.com

 

Apply today and join our team!

We are always looking for the best talent. We are based in Sweden, with offices in the United States, United Kingdom and France, and are happy to accept applications from anyone who already has the right to work in these countries (for example: EU citizenship).

Please send your CV and covering letter to recruitment@icomera.com.

We only engage in direct recruitment;
calls or CVs received via recruitment agencies will not be accepted.