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Careers


Join Icomera and be part of a world that is growing every day. Here, high performers are rewarded in an ever-changing, quality-oriented environment that provides everyone with the chance to stretch and develop themselves. We are proud to foster a culture of inclusivity and equality, where every person can realise their potential.

Icomera, a fast-growing technology company, is looking for an Assistant Project Manager to join our growing team and contribute to our ambition to deliver top class connectivity products and solutions to our customers in the transportation market.

We are looking for someone who is passionate about project management to join our project management team. By working closely with a team of experienced Project Managers, we will provide you with the opportunity to be part of the project lifecycle, financial planning, risk mitigation, quality management, stakeholder management and the like. In addition, by taking responsibility for the management of smaller projects, you will have the opportunity to develop your project management skillset, as you will be working closely with internal and external customers and suppliers within the Rail industry.

This role is an ideal opportunity for someone who is looking to apply, expand and improve its project management expertise. If you are an Assistant Project Manager and interested in expanding your expertise in Project Management, we would like to get to know you and discuss more about this opportunity.

 

Key Duties:

  • Assist Project Managers with the management and coordination of all aspects of projects
  • Assist Project Managers produce monthly reports in line with the project/customer and Icomera reporting calendar, providing details on progress, actuals, forecast and explanation of variances
  • Monitor project performance and develop Key Performance Indicators (kpi) in line with Icomera and Engie Ineo new project governance requirements
  • Oversee the project administrative processes and maintain accurate project documentation files in a timely manner
  • Ensure that project controls processes are consistently applied across the project
  • Facilitate meetings, by arranging it, distributing agenda, taking meeting notes, distributing minutes of the meeting and following up on actions
  • Assist in preparation of Support Mobilisation Checklist (SMC) process

You will have the following knowledge, skills & experience:
Knowledge, Skills and Abilities:

  • Business Administration background or similar desirable
  • Proficiency in using computers and MS Office Suite, especially MS Excel, MS PowerPoint and MS Project
  • User experience using SAP project management module, in processes such as cost and planning budget, scheduling, requisitioning of materials and services
  • Ability to review and monitor job progress reports and ability to provide reporting to management
  • Good planning and organization skills
  • Strong team player with good work ethics, excellent interpersonal and communication skills
  • Able to travel within UK and ability to work unsocial hours when reasonably required
  • Full Driving Licence.

Experience and Education:

  • 2 or more years as assistant project manager experience or working in a project environment
  • Prince2, CAPM or similar certification is preferable
  • Solid experience and knowledge in financial management.

 

What we offer you:

  • An excellent team-focused environment
  • An opportunity to be a part of a truly innovative and fast-growing company
  • A chance to make your mark on the future technology for public transport
  • A competitive salary
  • An extremely flexible, fun and varied schedule
  • 25 days annual holiday per calendar year – increasing one day per year following completion of 2 years employment, then 1 additional day per year until a maximum of 28 days
  • Company benefits such as pensions, gym contributions, Childcare vouchers, Specsavers vouchers and many more
  • At Icomera, you will get a chance to work on products that are visible by many users worldwide, including passengers for some of the largest train and bus companies in Europe and North America

 

The position is based in the Chatham office and is a full-time employment. If you have any questions, feel free to contact Alfonso Rodriguez on alfonso.rodriguez@icomera.com
Send your application to: recruitment@icomera.com

 

Apply today and join our team!

Icomera are looking for a Technical Account Manager to join our support team to realise our ambition to deliver top class connectivity products and solutions to our customers in the transportation market.

This is a customer-facing role with the responsibility to keep the customers’ solution functioning and being proactive when it comes to finding trends and faults with the customers ́products/solutions. There is a heavy focus on learning the ins and outs of our customers ́fleet, network and their strategic requirements as part of the role.

 

Key Duties

  • Responsibility for all technical communications with our customer base including (but not limited to) Support Tickets,
  • Conference Calls and Face to Face meetings/presentations
  • Planning and executing Change Control processes
  • Assisting with software testing of new firmware releases, new hardware, bug fixes etc.
  • Responsibility for proactive monitoring of key customers’ fleets
  • Managing escalations to our Solutions Centre (3rd line) for unresolvable issues and championing bug fixes for their customers
  • Managing the warranty repairs and spares for customer fleets
  • Occasional on-site support for network testing and analysis
  • Responsible for supporting & training our UK, Sweden and USA based 1st and 2nd Line Support Desks and keeping all customer/network information up-to-date on our internal wiki

 

You will have the following knowledge, skills & experience:
Knowledge, Skills and Abilities:

Essential

  • 3 years experience of working in a support environment or in a customer facing role
  • Intermediate to Advanced data analysis skills utilising MS Excel / Google Sheets / SQL
  • Experience of presenting analysis and report findings to senior stakeholders
  • Good technical aptitude to help with describing faults to technical experts
  • Strong team player with good work ethics, excellent interpersonal and communication skills
  • Highly organised self-starter with the ability to prioritise workload to deliver high quality results to demanding timelines
  • Able to travel within UK and rest of Europe when required and ability to work unsocial hours when required

Desirable

  • Experience in working within the WiFi or passenger transport industries
  • Basic knowledge of Linux based operating systems
  • Experience working with IP based networks
  • Knowledge of the mobile network landscape and technologies used in the UK and Europe
  • Experience of working within an ITIL environment or trained to ITIL standards

 

What we offer you:

  • An excellent team-focused environment
  • An opportunity to be a part of a truly innovative and fast-growing company
  • A chance to make your mark on the future technology for public transport
  • A competitive salary
  • An extremely flexible, fun and varied schedule
  • Company benefits such as pensions, gym contributions, Childcare vouchers, Specsavers vouchers and many more
  • At Icomera, you will get a chance to work on products that are visible by many users worldwide, including passengers for some of the largest train and bus companies in Europe and North America

 

The position is based in the Chatham office and is a full-time employment. If you have any questions, feel free to contact Mat Strange on mat.strange@icomera.com

Send your application to: recruitment@icomera.com

 

Apply today and join our team!

Das schwedische Unternehmen Icomera AB, ist Pionier und weltweit marktführend im Bereich Connectivity Lösungen für Transportunternehmen. 2002 stattete Icomera als erstes Unternehmen Züge, Busse und Fähren mit mobilen Internetlösungen aus. Heute nutzen mehr als 1,5 Million Menschen wöchentlich, in mehr als 40 Ländern die mehrfach ausgezeichneten Lösungen aus dem Bereich WiFi, Infotainment und On-board Entertainment. In Deutschland zählen die Deutsche Bahn, Flixbus, Bombardier Transportation, Siemens und viele andere zum Kundenstamm.

 

Deine zukünftigen Aufgaben:

  • Ferninstallation und Konfiguration der Software auf Icomera Routern, die in Zügen und Bussen namhafter Reiseunternehmen weltweit eingesetzt sind.
  • Testen von Softwareinstallationen und -konfigurationen
  • Durchführung und Kontrolle von Software- und Flottenkonfiguration
  • Troubleshooting und reporting an 3rd line Team nach der Fehlersuche
  • Überwachung der Flotte
  • Aktive Schnittstelle zu den internen technischen Experten im Softwarebereich, dem Key Account Management und dem Headquarter in Schweden

 

Dein Profil:

  • Eine technische Ausbildung als Fachinformatiker oder einen Bachelorabschluss im Bereich IT, Telekommunikation oder eine vergleichbare Ausbildung
  • Erste Berufserfahrung im IT-Bereich
  • Du besitzt eine hohe Kunden- und Serviceorientierung und bist ein Organisationstalent
  • Du besitzt gute analytische Fähigkeiten, sowie kommunikationsstärke und bist ein teamplayer
  • Fließende Deutschkenntnisse setzen wir voraus
  • Gute Englischkenntnisse (Unternehmenssprache)
  • Gute Kenntnisse im Umgang mit Tickettools
  • Erste Erfahrung in Linux: Installation und Konfiguration von Software
  • Kenntnisse in Shell Kommandos von Vorteil

NICE TO HAVE:

  • Kenntnisse in HTML und CSS

 

Was wir dir bieten:

  • Werde Teil von Icomera und gestalte den Marktaufbau in Deutschland aktiv mit
  • Etabliere die preisgekrönten Technologien des internationalen Marktführers bei unseren namhaften deutschen Kunden
  • Werde Teil eines dynamischen, internationalen Teams mit schwedischen Werten und spannenden Perspektiven innerhalb eines expandierenden Unternehmens mit Start-up Charakter
  • Du arbeitest in der Frankfurter Innenstadt
  • Viele zusätzliche Vorteile wie z.B. kostenloses, frisches Obst, Kaffee, Sprudelwasser, sowie einen vergünstigten Tarif in unserem Partnerfitnessstudio
  • Sehr attraktive Arbeitsmittel (eigenes Smartphone, Laptop etc.)
  • Ein RMV-Jobticket
  • Ein attraktives Gehaltspaket rundet unser Angebot an dich ab.

 

Können wir dich für diese Herausforderung begeistern?

Dann freuen wir uns darauf, dich kennen zu lernen! Sende deine Bewerbungsunterlagen (Anschreiben, Lebenslauf, inkl. Verfügbarkeit und Gehaltsvorstellungen) an Frau Pejic unter recruitment@icomera.com

Für erste Fragen steht dir Frau Ruzica Pejic unter der Telefonnummer + 49 (0) 69 76061367 gerne zur Verfügung. Vertraulichkeit sichern wir dir selbstverständlich zu.

 

 

Icomera, a fast-growing technology company, is looking for a 2nd Line NOC Analyst to join our growing team and contribute to our ambition to deliver top class connectivity products and solutions to our customers in the transportation market.

This is a technical role with the responsibility to keep the customers’ solution functioning and being proactive when it comes to finding trends and faults with the customers ́products/solutions. There is a heavy focus on learning the ins and outs of our customers ́fleet, network and technical solutions as part of the role.

This role is primarily a 2nd line position, working on a number of different accounts, across different technologies.

The candidate must demonstrate understanding of incident, change, problem and request management practices. The individual will work with multiple teams to resolve incidents in the production systems. The individual must possess interpersonal and relationship skills necessary to work with a diverse team of users, engineers and NOC members with diverse backgrounds.

Ability to multi-task and manage multiple priorities while working independently will also be required.

Key Duties:

  • Be responsible for answering escalated support tickets and requests as they come into our ticketing system during contracted hours of work, including some weekends and shifts outside of core office hours
  • Undertaking some troubleshooting against known issues before handing the issue over to a technical expert
  • Managing escalations to our Solutions Centre (3rd line) for unresolvable issues
  • Responsibility for proactive monitoring and fault finding on network equipment on all customers’ fleets
  • Interaction with customers to facilitate field engineer tasks
  • Be responsible for answering incoming Support Desk phone calls when overflowing from the 1st line team when logged into the phone system
  • Responsible for suggesting improvements to the checks and routines as stated in the Icomera support wiki
  • Assisting with software testing and deployment of new firmware releases
  • Advising on the technical integration of 3rd party products
  • Assisting in the building and testing of hardware being released to customers
  • Escalate issues to the “Technical Account Manager or to the line manager to get the issue solved quickly
  • Able to cover 1st line shifts and duties when absolutely necessary to cover sickness and other unforeseen circumstances
  • Assist in developing and providing technical staff the troubleshooting and technology training to improve self-sufficiency and ability to resolve network issues expeditiously
  • A high level of written and verbal communication skills in order to convey status and resolutions to a wide range of audiences

You will have the following knowledge, skills & experience:

Knowledge, Skills and Abilities:

Essential

  • At least two years working in a NOC environment
  • Working knowledge of Network architecture (TCP/IP, WiFi).
  • In-depth knowledge of Linux fundamentals, file systems and networking
  • Knowledge of network and networking fundamentals – LAN, WLAN, TCP/IP and other industry standards
  • Experience of working in a networking and support environment in a customer facing role
  • Intermediate to Advanced data analysis skills utilising MS Excel / Google Sheets
  • At least one year’s experience working in a Support Desk/1st line role
  • Good technical aptitude to help with describing faults to technical experts
  • Strong team player with good work ethics, excellent interpersonal and communication skills
  • Highly organised self-starter with the ability to prioritise workload to deliver high quality results to demanding timelines
  • Excellent troubleshooting skills, able to demonstrate an analytical approach
  • Ability to work unsocial hours when required

Desirable

  • CCNA or Network + certification
  • Python / Bash Scripting
  • Experience with SQL
  • Understanding of Virtual environments
  • Knowledge of the mobile network landscape and technologies used in the UK and Europe
  • Experience of working within an ITIL environment

 

What we offer you:

  • An excellent team-focused environment
  • An opportunity to be a part of a truly innovative and fast-growing company
  • A chance to make your mark on the future technology for public transport
  • A competitive salary
  • An extremely flexible, fun and varied schedule
  • Company benefits such as pensions, gym contributions, Specsavers vouchers and much more
  • At Icomera, you will get a chance to work on products that are visible by many users worldwide, including passengers for some of the largest train and bus companies in Europe and North America

 

The position is based in the Chatham office and is a full-time employment. If you have any questions, feel free to contact Mat Strange on mat.strange@icomera.com
Send your application to: recruitment@icomera.com

Apply today and join our team!

Icomera söker nu ytterligare en Projektledare! Tjänsten ingår i Icomeras Project Management Office-team och är en heltidstjänst med placering på Icomeras huvudkontor i centrala Göteborg.

I rollen som Projektledare leder du både interna projekt på Icomera samt externa projekt med Icomeras leverantörer och kunder. Projekten kan ha långa ledtider vilket innebär mycket planering och logistik. Du arbetar med flera projekt parallellt där det ofta är mer intensivt arbete i start- och slutskedet av projektet. Du blir en viktig del i Project Management Office-teamet och arbetar i nära samarbete med Icomeras utvecklingsteam (både mjuk- och hårdvara).

Icomera är under stark tillväxt med allt vad det innebär, vilket gör att all struktur kanske inte alltid finns på plats. En viss form av kreativitet förväntas av dig, i kombination med initiativförmåga och problemlösningsförmåga. Icomera har byggt upp en stark teamkänsla på företaget och i teamet finns ett stort engagemang och en vilja att hjälpa varandra.

Vi söker dig som har en ingenjörsexamen inom elektroteknik/datateknik och minst två års praktisk erfarenhet av en liknande roll. Du har god teknisk förståelse och kan föra tekniska diskussioner och dialoger. Du är van att arbeta i olika IT-system, och talar och skriver både svenska och engelska obehindrat.

Som person är du kommunikativ och metodisk. Du har ett starkt personligt driv, motiveras av att nå resultat och har ett självklart affärsfokus i allt du tar dig an. Icomera har en positiv kultur och för att trivas i organisationen tror vi att du är flexibel, prestigelös och tycker om snabba beslut.

Vad vi erbjuder dig:

  • Möjlighet att påverka framtidens teknik för publika transporter – vi är mitt i den miljömässigt mycket viktiga ”smart-society” rörelsen, som minskar utsläpp och förbättrar livskvalitén runt om i världen
  • Att vara en del av en verkligt innovativ och snabbt växande marknad
  • En mycket flexibel, rolig och varierad arbetsdag i en teamfokuserad miljö
  • På Icomera får du en möjlighet att arbeta med produkter som är synliga för ett stort antal användare både i Sverige och runt om i världen, inklusive passagerare på några av världens största tåg- och bussoperatörer i Europa och Nordamerika

I den här rekryteringen samarbetar vi med Jerrie, varmt välkommen med din ansökan med bifogat CV och brev via jerrie.se. Urval och intervjuer sker löpande så ett tips är att skicka in din ansökan så snart som möjligt, dock senast den 12 juni. Vid frågor kontakta Cecilia Jarlsmark på 0723-05 33 43.

Icomera blev utsett till Karriärföretag både 2015, 2016 och 2017. Har du läst annonsen och är nyfiken men är inte riktigt redo att söka än? Ring så berättar jag gärna mer.

 

Rollen

Icomera söker efter en Solution Engineer med fokus på konstruktion och leverans av systemlösningar baserade på Icomeras innovativa produkter.

Rollen innebär att i olika kundprojekt ansvara för att ta projektet från försäljning- och offertstadiet utarbetat av säljteamet och driva det vidare med fokus på de tekniska utmaningarna inom projektet. Arbetet innebär att du kommer att få arbeta med allt från teoretiska sammanhang till mer praktiska frågor för att nå fram till en optimal systemlösning.

Positionen är baserad på Icomeras huvudkontor i centrala Göteborg. I rollen ingår resor både inom Norden och Europa.

 

Huvudsakliga arbetsuppgifter

  • Tillhandahålla teknisk expertis till sälj- och projektorganisationen
  • Samla in och analysera krav
  • Skapa och uppdatera konstruktionshandlingar och kostnadsberäkningar
  • Diskutera tekniska lösningar, offerter och upphandlingar i samarbete med säljorganisationen och slutkund
  • Fungera som stöd till kunder, partners och Icomeras försäljningsorganisation i tekniska frågor
  • Granska, konfigurera och leverera konstruktionslösningar
  • Säkerställa Icomeras leverans av komponenter
  • Förfina och dokumentera kundkrav
  • Skapa installationer i laborationsmiljö för funktionstestning
  • Delta i platsbesiktningar och vid installationer
  • Utföra ändringar/modifieringar för att anpassa installationer
  • Kunna förstå konstruktioner, förmedla information vidare till konstruktionsfirmor
  • Deltaga i projekt från början till slut

Som person måste du vara självgående och ha viljan att vidareutveckla rollen. Vi arbetar i en snabbfotad miljö som kräver någon som är bekväm att arbeta i ett sammanhang där förändring och anpassning krävs för att möta affärsmålen.

Vi tror att

  • Du har en kandidat- eller magisterexamen inom mekatronik, mekanik, elektro, datateknik, automation eller liknande.
  • Du är nyexaminerad men kan också ha erfarenhet från en roll som projektingenjör ifrån ett mindre bolag.
  • Flytande engelska och svenska i tal och skrift.
  • Du har stark känsla för teknik.
  • Du är en leveransinriktad praktiker.
  • Du har möjlighet att resa någon gång i månaden, kan arbeta i fält.

 

Vad kan Icomera erbjuda

  • Möjlighet att påverka framtidens teknik för publika transporter – vi är mitt i den miljömässigt mycket viktiga ”smart society”-rörelsen, som minskar utsläpp och förbättrar livskvalitén runt om i världen
  • Att vara en del av en verkligt innovativ och snabbt växande marknad
  • En mycket flexibel, rolig och varierad arbetsdag i en teamfokuserad miljö
  • På Icomera får du en möjlighet att arbeta med produkter som är synliga för ett stort antal användare både i Sverige och runt om i världen, inklusive passagerare på några av världens största tåg- och bussoperatörer i Europa och Nordamerika.

I den här rekryteringen samarbetar vi med Jerrie, varmt välkommen med din ansökan med bifogat CV och brev via jerrie.se Vid frågor kontakta Igor Glavan +46 701 76 58 28

Icomera are looking for Network Engineers to focus on delivering projects, particularly in the rail sector, to a high standard, utilising Icomera’s products and solutions. This is a project-based role, where your responsibilities will be to take the concept solution and proposal, detailed from the Sales team, and drive the technical part of the project. This role is hands on and you will be expected to get down to the details and be prepared to complete different tasks that are required.

 

Main responsibilities will include:

  • Refine and document customer requirements
  • Creating Customer facing Solution overviews
  • Refine and accurately document the system architecture design that will be implemented
  • Produce base system configuration files and document procedures to roll these out on a larger scale
  • Perform acceptance tests
  • Handover finalised projects to Technical Support staff and maintenance department
  • Ensuring Icomera supplied components are correctly stated
  • Ensuring supply chain and stock management processes are followed
  • Participate in First of Class Installations
  • Make changes/modifications to fit installations
  • Working closely with the Sales Engineering team
  • Be part of a project from start to finish
  • Reviewing installation designs

 

We believe you have the following skills/knowledge:

Essential

  • Computer Science or Electrical/Network Engineering background or similar
  • Strong LAN/WAN Networking skills
  • System architecture design experience
  • Experience of producing technical documentation
  • Linux Experience
  • Strong team player with good work ethics, excellent interpersonal and communication skills
  • Highly organised self-starter, ability to work with little supervision
  • Ability to prioritise in a fast paced environment and adapting to meet the goals of the business
  • Able to travel within UK and rest of Europe when required and ability to work unsocial hours when required
  • Full Driving Licence

Desirable

  • A degree in any engineering discipline
  • Experience of project engineering/support
  • PRINCE2 practitioner status or equivalent
  • CCNA
  • Experience in working within the WiFi or passenger transport industries
  • Knowledge of the mobile network landscape and technologies used in the UK and Europe

 

In return we will offer you:

  • An excellent team-focused environment
  • An opportunity to be a part of a truly innovative and fast-growing company
  • A chance to make your mark on the future technology for public transport
  • A competitive salary
  • An extremely flexible, fun and varied schedule
  • Company benefits such as pensions, gym contributions, specsavers vouchers and many more
  • At Icomera, you will get a chance to work on products that are visible by many users worldwide, including passengers for some of the largest train and bus companies in Europe and North America

 

The position is based in the Chatham office and is a full-time employment. If you have any questions, feel free to contact Norman Gerrard on norman.gerrard@icomera.com

Send your application to: recruitment@icomera.com

 

Apply today and join our team!

Rollen:

Icomera är ett snabbväxande och innovativt techbolag som söker en Technical Account Manager (TAM) med kundfokus. Tjänsten är placerad i Stockholm där vi håller på att bygga upp ytterligare ett kontor. Du kommer vara en del av ett kundsupportteam, där övriga sitter i Göteborg, som har en hög ambition att leverera connectivity produkter och lösningar av toppklass för den växande transportmarknaden.

Den här rollen har ett stort kundfokus där du skall ansvara för att kundernas systemlösningar är väl fungerande. Det innebär att du måste vara proaktiv när det kommer till att hitta problem, trender och mönster i kundens produkter/systemlösningar samt kommunicera med våra kunder på daglig basis. Således är du en duktig kommunikatör som har lätt för att samverka med människor på olika nivåer. Din nyfikenhet, tekniska intresse och din vilja till lärande/utveckling måste vara stark. Resor sker då och då, främst inom Europa under 1–3 dagar.

 

Ditt ansvarsområde:

  • Ansvarig för all teknisk kommunikation med vår kundbas i form av telefon, support tickets, telefon/video konferenser och personliga möten/presentationer
  • Ansvarig för att proaktivt övervaka och felsöka i kundernas nätverk och transportflotta.
  • Arbeta med problemlösning/felsökning innan ärendet eskaleras till Solution Centre (3rd line) för att hantera olösbara problem och buggar.
  • Hitta rot-orsaken till olika problem innan eskalering till Solution Centre
  • On-site support hos kunden för att testa nätverk och analysera
  • Ansvarig för att all kund/nätverks information hålls uppdaterad på Icomeras interna wiki
  • Assistera vid mjukvarutester och firmware release
  • Assistera Key Account Managers vid försäljning, anbud och kundkontakter där tekniska frågor behöver lyftas.

Vi tror att du har:

  • Erfarenhet av att jobba i en system-, nätverks- och supportmiljö direkt mot kund, både på distans och ansikte mot ansikte
  • Medelgod till avancerad kompetens inom dataanalys i MS Excel/Google Sheets
  • God kunskap om Linux operativsystem
  • Erfarenhet av att arbeta med IP-baserade nätverk
  • Erfarenhet av att hålla i presentationer för interna intressenter är meriterande
  • God teknisk förmåga, förståelse och intresse för att kunna förklara problem för tekniska experter.
  • Strukturerad och självgående med en förmåga att kunna prioritera sitt arbete för att leverera hög kvalitet inom deadline
  • Bachelor/Kandidatexamen inom IT eller liknande utbildning och erfarenhet
  • Flytande svenska och engelska i tal och skrift

 

Vem du är:

Vi tror att du är en positiv, motiverad, strukturerad och driven person. Du gillar att jobba individuellt men också vara en del av ett team i en organisation som är agil, flexibel och anpassningsbar. Vi tror du är service- och lösningsorienterad och koordination är något du hanterar väl.

Om du har erfarenhet av att arbeta med ITIL så är det en fördel men inte ett krav.

Icomera blev utsett till årets Karriärföretag både 2015, 2016 och 2017.

I den här rekryteringen samarbetar vi med Jerrie, varmt välkommen med din ansökan med bifogat CV och brev via jerrie.se Vid frågor kontakta Igor Glavan +46 701 76 58 28

Icomera, a fast-growing technology company, are looking for a Technical Service Manager (TSM) to join our operations team to help drive our ambition to deliver and service Icomera’s top class products and solutions to our customers in the transportation market.

 

The Role:

As the critical customer facing team member, the TSM has the important responsibility to drive and manage all technical operation aspects as a Tier 2 representative to ensure quality assurance with their assigned account(s) in an efficient and effective manner.  In this role, the TSM will establish a collaborative working rapport and build the confidence in their clients as they establish themselves as a “trusted partner”.  As a “trusted partner” the TSM will establish and maintain weekly Technical operation calls, monthly/quarterly service reports, technical updates, trouble reports, and other operational issues that their clients may raise.  The TSM will be involved in the day to day operational activities and assist in solving any technical issues that may arise in their account.  In addition, the TSM will have a keen eye and ear to the ground anticipating the needs and problems that their client may have and bring back to the Icomera sales lead.

 

Responsibilities:

  • Baseline and maintain current software, firmware records of the deployed Icomera products to include the Mobile router and gateway its assigned to, access points, switches, and any other business solutions integrated in the solution
  • Maintain daily/weekly/monthly performance statistics of assigned client’s solution driving quality service level metrics
  • Maintain and report progress reports both internally and externally for client initiatives and operational activities
  • Facilitate and lead both internal and external resources to support operational activities ensuring quality assurance and solution metrics are achieved.
  • As a gatekeeper of the account ensure by testing or assisting in the testing of software updates are properly tested and implemented in an effective change control manner
  • Drive the analysis and completion of a comprehensive Root Cause Analysis and Incident reports and present to their assigned client impacted by any service outage
  • Enable the NOC for success by ensuring they fully understand the client solution and support processes and procedures established for the client
  • Assist in the resolution of any trouble tickets raised
  • Escalate internally to the appropriate engineering core and 3rd line development teams to resolve technical issues
  • Effectively communicate any upsell opportunity to the Icomera sales and sales engineering teammate assigned to the account

We believe you should have the following:

  • Computer Science or Electrical Engineering background degree or equivalent relevant technical experience
  • Wireless and data network telecommunications experience
  • Ability to multi-task and maintain several assigned accounts simultaneously
  • Team Player with excellent interpersonal skills to communicate both verbal and written on various levels
  • A self-start hands on leader that thrives in a challenging and upstart environment providing cutting edge solutions
  • Problem solver with the ability to work under pressure
  • Flexible to work long hours when required
  • Strong work ethics and values
  • Ability to travel throughout the Icomera US Region


It is also desirable with:

  • Experience in working within the passenger transport industries
  • Basic knowledge of Linux based operating systems
  • Experience working with IP based networks
  • Knowledge of the mobile network landscape and technologies

 

Icomera offers you:

  • An excellent team-focused working environment
  • An opportunity to be a part of a truly innovative and fast-growing market
  • A chance to make your mark on the future of technology for transport
  • A competitive salary
  • An extremely flexible, fun and varied schedule

 

You will be a part of a company which is a contributor to future technology for public transportation and which is growing rapidly. You will also be a member of a team focused environment and your work day will be fun, flexible and varied. Send your application to recruitment@icomera.com

 

Apply today and join our team!

We are always looking for the best talent. We are based in Sweden, with offices in the United States, United Kingdom and France, and are happy to accept applications from anyone who already has the right to work in these countries (for example: EU citizenship).

Please send your CV and covering letter to recruitment@icomera.com.

We only engage in direct recruitment;
calls or CVs received via recruitment agencies will not be accepted.