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Careers


Join Icomera and be part of a world that is growing every day. Here, high performers are rewarded in an ever-changing, quality-oriented environment that provides everyone with the chance to stretch and develop themselves. We are proud to foster a culture of inclusivity and equality, where every person can realise their potential.

Icomera, a fast-growing technology company, is looking for a NOC Manager to join our growing team and contribute to our ambition to deliver top class connectivity products and solutions to our customers in the transportation market.

The Network Operations Centre in Chatham is the central touchpoint for remote monitoring and management of thousands of Icomera devices operating on vehicles throughout the UK and the rest of the world. Home to our first and second line teams, the NOC manager is responsible for leading and motivating the NOC team to provide excellent service to our customers and their passengers at all times.

Our NOC team is responsible for carrying out regular fleet checks, responding to remote monitoring events, coordinating field engineering work as well as answering queries from end passengers. Managing a well regimented and responsive team is essential to ensuring we continue to consistently meet our demanding Service Level Agreements to customers.

The NOC manager is expected to build strong relationships and work closely with other regional NOC managers, to ensure that we provide a robust “follow the sun” model that works well. In addition to being part of the global NOC team, this role sits within the UK Operations management team and as such will contribute to the overall strategy for providing great customer support and service, while ensuring that the NOC team is set up to optimally engage with other areas of the business where required.

While the role is primarily based in Chatham, travel to other Icomera and customer offices will regularly be undertaken in fulfilling some duties. The role holder will be expected to help ensure efficient communication and positive cooperation with other teams and regions.

 

Key Duties

  • Coordinating or otherwise assisting in incident responses and any required escalations
  • Making sure the team responds to all customers and tickets within SLA targets
  • Regularly reviewing and refining where necessary internal team processes and other touchpoints to ensure optimal potential is reached
  • Building and maintaining a sense of appropriate urgency and diligence in all activities undertaken by NOC team members
  • Responsible for building and measuring KPIs to help build a holistic view of team performance and aid with workload forecasting or other insights that may help drive business decisions
  • Holding regular check-ins with all team members to understand their challenges, workload and other needs and helping them to succeed
  • Part of the UK Operations Management Team, managing the expectation of inter-departmental stakeholders and working closely with other operations managers to improve interdepartmental engagements
  • Ability to manage stakeholders at all levels, with a problem-solving attitude
  • Work with the Global NOC Coordinator to ensure harmony with other worldwide processes
  • Able to empathise with users with support issues, and have a ‘can-do’ attitude to fixing their problems
  • Able to look ahead and forecast process or technical problems that need remedies applying in advance
  • Able to manage staff and stakeholder conflicts, and the ability to command and control meetings
  • Experience with executing staff disciplinaries and recruitment

Manager/Team Leader Mandatory Tasks

  • Provide line management and direction to a first line customer service team and a second line technical team
  • Ensuring all team members are well-coordinated, motivated, trained and otherwise set up for success
  • Manage the Regional NOC’s staff schedule changes and make adjustments when needed
  • Report any unresolvable UK issues to the Senior Operations Director, UK for BAU issues
  • Report any process issues to the Global NOC Coordinator
  • Authorised to change the schedule within the UK NOC in cooperation with the other NOC Analysts and Regional NOC Managers

 

You will have the following knowledge, skills & experience:
Knowledge, Skills and Abilities:

  • Fluent in English and able to offer technical customer support in English in speech as well as in written text
  • Exceptional written English for customer correspondence
  • Familiar with networking and IT environments
  • Experience working with Linux applications and commands
  • Excellent interpersonal and communication skills
  • Good ability to organise tasks and duties

Experience and Education:

  • At least three year’s experience of being the team leader of a NOC responsible for monitoring and troubleshooting complex network setups, preferably within the transport and/or telecommunications/IT sector
  • At least five years of customer support experience, in general, is required
  • High school level education

 

What we offer you:

  • An excellent team-focused environment
  • An opportunity to be a part of a truly innovative and fast-growing company
  • A chance to make your mark on the future technology for public transport
  • A competitive salary
  • An extremely flexible, fun and varied schedule
  • 25 days annual holiday per calendar year – increasing one day per year following completion of 2 years employment, then 1 additional day per year until a maximum of 28 days
  • Company benefits such as pensions, gym contributions, Specsavers vouchers and much more
  • At Icomera, you will get a chance to work on products that are visible by many users worldwide, including passengers for some of the largest train and bus companies in Europe and North America

 

The position is based in the Chatham office and is a full-time employment. If you have any questions, feel free to contact manager on andrew.fox@icomera.com
Send your application to: recruitment@icomera.com

 

Apply today and join our team!

Icomera, a fast-growing technology company, is looking for 2 Technical Account Managers to join our growing team and contribute to our ambition to deliver top class connectivity products and solutions to our customers in the transportation market.

We are looking for a Technical Account Manager to join our support team to realise our ambition to deliver top class connectivity products and solutions to our customers in the transportation market.

This is a customer-facing role with the responsibility to keep the customers’ solution functioning and being proactive when it comes to finding trends and faults with the customers ́products/solutions. There is a heavy focus on learning the ins and outs of our customers ́fleet, network and their strategic requirements as part of the role.

 

Key Duties

  • Responsibility for all technical communications with our customer base including (but not limited to) Support Tickets, Conference Calls and Face to Face meetings/presentations
  • Planning and executing Change Control processes
  • Assisting with software testing of new firmware releases, new hardware, bug fixes etc.
  • Responsibility for proactive monitoring of key customers’ fleets
  • Managing escalations to our Solutions Centre (3rd line) for unresolvable issues and championing bug fixes for their customers
  • Managing the warranty repairs and spares for customer fleets
  • Occasional on-site support for network testing and analysis
  • Responsible for supporting & training our UK, Sweden and USA based 1st and 2nd Line Support Desks and keeping all customer/network information up-to-date on our internal wiki

 

You will have the following knowledge, skills & experience:
Knowledge, Skills and Abilities:

Essential

  • 3 years experience of working in a support environment or in a customer facing role
  • Intermediate to Advanced data analysis skills utilising MS Excel / Google Sheets / SQL
  • Experience of presenting analysis and report findings to senior stakeholders
  • Good technical aptitude to help with describing faults to technical experts
  • Strong team player with good work ethics, excellent interpersonal and communication skills
  • Highly organised self-starter with the ability to prioritise workload to deliver high quality results to demanding timelines
  • Able to travel within UK and rest of Europe when required and ability to work unsocial hours when required

Desirable

  • Experience in working within the WiFi or passenger transport industries
  • Basic knowledge of Linux based operating systems
  • Experience working with IP based networks
  • Knowledge of the mobile network landscape and technologies used in the UK and Europe
  • Experience of working within an ITIL environment or trained to ITIL standards

 

What we offer you:

  • An excellent team-focused environment
  • An opportunity to be a part of a truly innovative and fast-growing company
  • A chance to make your mark on the future technology for public transport
  • A competitive salary
  • An extremely flexible, fun and varied schedule
  • Company benefits such as pensions, gym contributions, Specsavers vouchers and much more.
  • At Icomera, you will get a chance to work on products that are visible by many users worldwide, including passengers for some of the largest train and bus companies in Europe and North America

 

The positions are based in the Chatham and /or Dunfermline offices and are for full-time employment. If you have any questions, feel free to contact Mat Strange on mat.strange@icomera.com
Send your application to: recruitment@icomera.com

 

Apply today and join our team!

Icomera, a fast-growing technology company, is looking for a Head of Field Services to join our growing team and contribute to our ambition to deliver top class connectivity products and solutions to our customers in the transportation market.

 

Key Duties:
Icomera operates a substantial field engineering team that provides national coverage for our customers’ vehicle estates, servicing and repairing Icomera products on board a variety of different vehicles. The team consists of approximately 15 engineers based throughout the UK with varying skill sets and expertise covering both road and rail.

The Head of Field Services is part of the overall UK operations management team and is primarily responsible for ensuring the field team is set up to optimally deal with the evolving needs of our business and customers. As part of the operations management team, the role holder will contribute to the operational vision for the wider team, feeding back observations and recommendations on opportunities for improvement.

It’s the duty of the Head of Field Services to put measures in place to continually evaluate the overall effectiveness of our field services and proactively refine and evolve processes and procedures to ensure we are working to best industry practices, while delighting customers and colleagues who rely on an excellent field team service. An important part of this role will be to define the ongoing strategy for the team and articulate this to other stakeholders in the business.

Due to the remote nature of the field engineering role, it’s essential the Head of Field Services is able to exercise excellent communication skills and build a strong sense of camaraderie and consistency in the team. This will involve not only communicating regularly with all team members but ensuring that Icomera is responsive to any challenges team members might face.

While the role is primarily based in Chatham, travel to other Icomera and customer offices will regularly be undertaken in fulfilling some duties. The role holder will be expected to help ensure efficient communication and positive cooperation with other teams and regions.

 

You will have the following knowledge, skills & experience:
Knowledge, Skills and Abilities:

  • Understanding, measuring and refining how the business engages the field team based on opportunities for improvement as well as adapting to the changing needs of a growing business
  • Ensuring all field team members are well coordinated, motivated, trained and otherwise set up for success
  • Holding regular checks in with all team members to understand their challenges, workload and other needs and helping them to succeed
  • Building a coherent team that works and communicates well, with a strong sense of direction and camaraderie
  • Understanding the overall business direction and preparing the field team to adapt to any changes that may be needed as a result, e.g. changing products or technologies
  • Part of the UK Operations Management Team, managing the expectation of inter departmental stakeholders
  • Ability to manage stakeholders at all level, with a problem-solving attitude
  • Willingness to support other regions as and when required to help demonstrate the effectiveness of the UK team
  • Developing a training strategy for the team to ensure that knowledge and expertise is regularly shared and avoiding any single points of failure in team expertise
  • Annual leave approval for team members
  • Checking and ensuring accuracy of team member time sheets prior to sign off
  • Management of Icomera’s UK fleet of vehicles, including renewing insurance, tax, fuel cards and other tasks
  • Ensuring all team members have required PPE, tools and other items required to effectively and safely carry out work
  • Regular 121s with team members as well as annual appraisals and objective setting
  • Robust and regular communication forum for entire team, for example weekly phone call or other methods as appropriate

Experience and Education:

  • Auto electrical experience
  • Working knowledge of IT and network environments
  • Holding or willing to undertake ITIL qualifications
  • Can do attitude and strong problem solving skills
  • Experience of working in a field engineering role previously, ideally including bus or train exposure
  • Line management experience of geographically separated teams
  • Ideally Degree level education or equivalent

 

What We Offer You:

  • An excellent team-focused environment
  • An opportunity to be a part of a truly innovative and fast-growing company
  • A chance to make your mark on the future technology for public transport
  • A competitive salary
  • An extremely flexible, fun and varied schedule
  • 25 days annual holiday per calendar year – increasing one day per year following completion of 2 years employment, then 1 additional day per year until a maximum of 28 days
  • Company benefits such as pensions, gym contributions, Specsavers vouchers and much more.
  • At Icomera, you will get a chance to work on products that are visible by many users worldwide, including passengers for some of the largest train and bus companies in Europe and North America

 

The position is based in the Chatham office and is a full-time employment. If you have any questions, feel free to contact Steve Jukes on steve.jukes@icomera.com
Send your application to: recruitment@icomera.com

Apply today and join our team!

Vill du arbeta på ett innovativt, snabbväxande, produktbolag som är marknadsledande i sin bransch? På Icomera arbetar du med produkter som används av ett stort antal användare både i Sverige och internationellt, inklusive passagerare på några av världens största tåg- och bussoperatörer i Europa och Nordamerika. Rollen som Agil Coach är helt ny och en unik möjlighet för dig med tidigare erfarenhet inom området att vara med och göra skillnad och driva en förändring.

I rollen som Agil Coach på Icomera kommer du kontinuerligt att utveckla mjukvaruteamens agila arbetssätt, stödja produktägare och teammedlemmar för att säkerställa att de har förutsättningar till att leverera än mer värde och effektivitet. En viktig del i rollen är att visualisera lagkapacitet, framsteg och teamets nuvarande ledtider på ett pedagogiskt sätt. Du får coacha team och individer för att skapa ett gemensamt agilt arbetssätt både inom enskilda team och mellan olika avdelningar, med målsättning att säkerställa en framgångsrik förändring inom Icomera. För att driva och utveckla den agila resan behöver du givetvis kommunicerar med många olika personer på olika nivåer i organisationen.

Arbetet innefattar att planera och facilitera allt ifrån veckoplanering till Big Room planning, månadsdemo, arbeta med Roadmap, driva workshops, analysera och lära ut färdigheter kring införande av Agila-metoder. I rollen ges du stort mandat att på egen hand driva ditt arbete i en snabbrörlig miljö.

 

Vi söker dig med ett antal års erfarenhet som Agil Coach och vana att coacha flera produktägarteam samt tidigare erfarenhet som Scrum Master. Vi ser gärna att du har:

  • Erfarenhet av olika tillvägagångssätt för att implementera den agila processen i företag
  • Vana att facilitera planeringsmöten, utbildningar och driva workshops
  • Erfarenhet av att arbeta med Roadmaps och processer
  • Kunskap att tillämpa verktyg och tekniker som ökar samarbete, förutsägbarhet, transparens vilket främjar en kultur för experiment och innovation
  • Förmåga att coacha utvecklingsteam och ledare för att snabbt leverera kvalitativ mjukvara av hög kvalitet på ett hållbart sätt
  • Erfarenhet av att arbeta i ett crossfunktionellt team i en globalkontext
  • Erfarenhet av att arbeta i en produktdriven organisationsmiljö

Som Agil Coach har du en vilja att ständigt förbättra och drar dig inte för att utmana nuvarande tankemönster för att tillsammans hitta den bästa vägen framåt. Du gillar att kommunicera och anpassar din coachning utefter individens eller teamets mognad. Du är duktig på att förklara idéer och inspirera andra att prova nya arbetssätt.

 

Vad vi erbjuder dig:

  • Att vara en del av en verkligt innovativ och snabbt växande marknad
  • Möjlighet att påverka framtidens teknik för publika transporter – vi är mitt i den miljömässigt mycket viktiga ”smart-society” rörelsen, som minskar utsläpp och förbättrar livskvalitén runt om i världen
  • En mycket flexibel, rolig och varierad arbetsdag i en teamfokuserad miljö
  • På Icomera får du en möjlighet att arbeta med produkter som är synliga för ett stort antal användare både i Sverige och runt om i världen, inklusive passagerare på några av världens största tåg- och bussoperatörer i Europa och Nordamerika

 

Urval och intervjuer sker löpande så ett tips är att skicka in din ansökan så snart som möjligt, dock senast den 26/1. Vid frågor kontakta Maria Nilzon på 0763-935340. Har du läst annonsen och är nyfiken, men är inte riktigt redo att söka än? Ring så berättar jag gärna mer.

Icomera, a fast-growing technology company, is looking for a Product Manager Media Content to join our growing team and contribute to our ambition to deliver top class connectivity products and solutions to our customers in the transportation market.

 

What you will do:

As the Product Manager Media Content, you will work with the product marketing team, R&D product owners, supply chain and the support organization to take new Icomera media content products from market requirements capture to the introduction, through market growth and eventually product phase-out. You will be responsible for bringing new products to the market by working with the Sales and Marketing teams to analyze market requirements, prepare return-on-investment analyzes, establish product development programs, establish time schedules with R&D, supply chain and our Contract Electronics Manufacturing partners. You will work in a professional way to accomplishing product and service launches through collaboration with marketing and the regions (the UK, US, and EMEA). This will include travel both within Europe and outside.

 

What responsibilities this include:

  • Developing, updating and implementing product lifecycle plans
  • Establish and update roadmaps that are based on key stakeholder need
  • Creating and managing of the Icomera media content product portfolio
  • Clear communication of visions and goals for existing and new products
  • Maintaining in-depth knowledge of products, solutions, and company offerings
  • Continuous work on improving the tools, procedures and processes used for product management

What experience you have: 

You have a great technical understanding of IT/Telecom as well as mobile technology and can easily understand the context, see the advantages and disadvantages and actively contribute to dialogues around various technical solutions. For this position it is valuable with experience working within media packaging and media distribution and managing contracts within the area. You have had the role of Product Manager for a couple of years and are aware of what the role and responsibility entails. Of course you are accustomed to working in an international environment, that has provided insight and the ability to navigate in different countries’ regulations and agreements within this area.

 

Who you are:

You are an excellent communicator at all levels in the organization and can effectively manage stakeholder expectations in a global context. You can convert complex problems into pragmatic and practical solutions that can be delivered iteratively to the customers. You can effectively prioritize between short and long-term initiatives. You appreciate working on your own and take initiative to effectively progress in your work with the ability to navigate in a rapidly growing environment.

 

What we offer you:

  • An excellent team-focused environment
  • An opportunity to be a part of a truly innovative and fast-growing company
  • A chance to make your mark on the future technology for public transport
  • An extremely flexible, fun and varied schedule

 

At Icomera, you will get a chance to work on products that are visible by many users worldwide, including passengers for some of the largest train and bus companies in Europe and North America. The position is based at the headquarters in Gothenburg and is full-time employment.

Contact us if you want to know more; Linda Landin Ödman +46 76 317 3828 linda.odman@jerrie.se or Maria Nilzon, +46 76 393 5340 maria.nilzon@jerrie.se

Icomera, a fast-growing technology company, is looking for a Product Manager Video Surveillance to join our growing team and contribute to our ambition to deliver top-class connectivity products and solutions to our customers in the transportation market.

 

What you will do:

As the Product Manager Video Surveillance, you will work with the product marketing team, R&D product owners, supply chain and the support organization to take new Icomera video surveillance products from market requirements capture to the introduction, through market growth and eventually product phase-out. You will be responsible for bringing new products to the market by working with the Sales and Marketing teams to analyze market requirements, prepare return-on-investment analyzes, establish product development programs, establish time schedules with R&D, supply chain and our Contract Electronics Manufacturing partners. You will work in a professional way to accomplishing product and service launches through collaboration with marketing and the regions (the UK, US, and EMEA). This will include travel both within Europe and outside.

 

What responsibilities this include:

  • Developing, updating and implementing product lifecycle plans
  • Establish and update roadmaps that are based on key stakeholder need
  • Creating and managing of the Icomera video surveillance product portfolio
  • Clear communication of visions and goals for existing and new products
  • Maintaining in-depth knowledge of products, solutions, and company offerings
  • Continuous work on improving the tools, procedures and processes used for product management

What experience you have:

You have a great technical understanding of IT/Telecom as well as mobile technology and can easily understand the context, see the advantages and disadvantages and actively contribute to dialogues around various technical solutions. For this position it is valuable with experience working with public safety or with video surveillance, CCTV, and managing contracts within the area. You have had the role of Product Manager for a couple of years and are aware of what the role and responsibility entails. Of course you are accustomed to working in an international environment, that has provided insight and the ability to navigate in different countries’ regulations and agreements within this area.

 

Who you are:  
You are an excellent communicator at all levels in the organization and can effectively manage stakeholder expectations in a global context. You can convert complex problems into pragmatic and practical solutions that can be delivered iteratively to the customers.  You can effectively prioritize between short and long-term initiatives. You appreciate working on your own and take initiative to effectively progress in your work with the ability to navigate in a rapidly growing environment.

 

What we offer you:

  • An excellent team-focused environment
  • An opportunity to be a part of a truly innovative and fast-growing company
  • A chance to make your mark on the future technology for public transport
  • An extremely flexible, fun and varied schedule

 

At Icomera, you will get a chance to work on products that are visible by many users worldwide, including passengers for some of the largest train and bus companies in Europe and North America. The position is based at the headquarters in Gothenburg and is full-time employment.

Contact us if you want to know more; Maria Nilzon, +46 76 393 5340 maria.nilzon@jerrie.se or Linda Landin Ödman +46 76 317 3828 linda.odman@jerrie.se

Die Icomera Gruppe ist Pionier und weltweit marktführend im Bereich Connectivity Lösungen für Transportunternehmen. Heute nutzen mehrere Million Menschen wöchentlich in mehr als 35 Ländern die mehrfach ausgezeichneten Lösungen aus dem Bereich WiFi, Infotainment und On-board Entertainment. In Deutschland ist Icomera Internet Service Provider für die Deutsche Bahn, FlixMobility und verschiede Andere im Nah- und Fernverkehr. Seit 2017 gehört Icomera zu dem französischen ENGIE Konzern und befindet sich auf einem gesunden Wachstumskurs. Aktuell suchen wir am Standort Frankfurt am Main Verstärkung als:

Head of Operations (f/m/d)

 

Ihre Aufgaben

  • Gesamtverantwortung operativer Aktivitäten in DACH
  • Personalverantwortung für Projekt Manager, Ingenieure und Support Teams
  • Koordination der DACH Aktivitäten mit Head of Operations Global, EMEA und UK
  • Optimierung der Operativen Aktivitäten innerhalb der Projekte

 

Ihr Profil

  • Sie verfügen über mindestens zwei Jahre Berufs- und Führungserfahrung in einer ähnlichen Position z.B. in der Telekommunikation, der IT Industrie, der Softwareentwicklung oder der Logistik
  • Sie besitzen einen FH- oder Uni Abschluss im Ingenieurwesen, in der Logistik, in Softwareentwicklung / Informatik oder einen ähnlichen Abschluss mit geeigneter Berufserfahrung
  • Sie haben Erfahrungen in der Leitung von Teams unterschiedlicher Aufgaben, Persönlichkeiten und Arbeitsstile
  • Stark ausgeprägte Service-, Kunden- und Qualitätsorientierung
  • Verhandlungsgeschick, die Fähigkeit, mit Konflikten umzugehen, interkulturelle Kompetenz
  • Analytische Vorgehensweise und schnelle Auffassungsgabe
  • Gute Präsentations- und Dokumentationsfähigkeiten
  • Eine ausgeprägte Kommunikations- und Führungsfähigkeit zählen zu Ihren Stärken
  • Sie legen Wert auf Spaß an der Zusammenarbeit in einem dynamischen Team
  • Die Bereitschaft in einem internationalen Umfeld zu arbeiten runden Ihr Profil ab
  • Hervorragende Deutsch- und Englischkenntnisse in Wort und Schrift.

 

Wir bieten

  • Arbeiten Sie an einem der größten Digitalisierungsprojekte im Deutschen Transportwesen
  • Werden Sie Teil eines dynamischen, internationalen Teams mit schwedischen Werten und spannenden Perspektiven innerhalb eines schnell expandierenden Unternehmens
  • Wir bilden Sie fort und belohnen gute Leistung vielfältig
  • Arbeiten Sie in der Frankfurter Innenstadt
  • Job Ticket, attraktive BAV Pakete, Fitnessstudio Vergünstigungen u.v.m.
  • Ein attraktives Gehaltspaket rundet unser Angebot an Sie ab

 

Kontakt

Haben Sie Lust unser Team zu verstärken? Dann sollten wir uns unbedingt kennen lernen.
Ihre Bewerbungsunterlagen (Anschreiben, Lebenslauf, inkl. Verfügbarkeit und Gehaltsvorstellungen) richten Sie bevorzugt per E-Mail an: Frau Ruzica Pejic an recruitment@icomera.com

Das schwedische Unternehmen Icomera AB, ist Pionier und weltweit marktführend im Bereich Connectivity Lösungen für Transportunternehmen. 2002 stattete Icomera als erstes Unternehmen Züge, Busse und Fähren mit mobilen Internetlösungen aus. Heute nutzen mehr als 1,5 Million Menschen wöchentlich, in mehr als 40 Ländern die mehrfach ausgezeichneten Lösungen aus dem Bereich WiFi, Infotainment und On-board Entertainment. In Deutschland zählen die Deutsche Bahn, Flixbus, Bombardier Transportation, Siemens und viele andere zum Kundenstamm.

 

Deine zukünftigen Aufgaben:

  • Ferninstallation und Konfiguration der Software auf Icomera Routern, die in Zügen und Bussen namhafter Reiseunternehmen weltweit eingesetzt sind.
  • Testen von Softwareinstallationen und -konfigurationen
  • Durchführung und Kontrolle von Software- und Flottenkonfiguration
  • Troubleshooting und reporting an 3rd line Team nach der Fehlersuche
  • Überwachung der Flotte
  • Aktive Schnittstelle zu den internen technischen Experten im Softwarebereich, dem Key Account Management und dem Headquarter in Schweden

 

Dein Profil:

  • Eine technische Ausbildung als Fachinformatiker oder einen Bachelorabschluss im Bereich IT, Telekommunikation oder eine vergleichbare Ausbildung
  • Erste Berufserfahrung im IT-Bereich
  • Du besitzt eine hohe Kunden- und Serviceorientierung und bist ein Organisationstalent
  • Du besitzt gute analytische Fähigkeiten, sowie kommunikationsstärke und bist ein teamplayer
  • Fließende Deutschkenntnisse setzen wir voraus
  • Gute Englischkenntnisse (Unternehmenssprache)
  • Gute Kenntnisse im Umgang mit Tickettools
  • Erste Erfahrung in Linux: Installation und Konfiguration von Software
  • Kenntnisse in Shell Kommandos von Vorteil

NICE TO HAVE:

  • Kenntnisse in HTML und CSS

 

Was wir dir bieten:

  • Werde Teil von Icomera und gestalte den Marktaufbau in Deutschland aktiv mit
  • Etabliere die preisgekrönten Technologien des internationalen Marktführers bei unseren namhaften deutschen Kunden
  • Werde Teil eines dynamischen, internationalen Teams mit schwedischen Werten und spannenden Perspektiven innerhalb eines expandierenden Unternehmens mit Start-up Charakter
  • Du arbeitest in der Frankfurter Innenstadt
  • Viele zusätzliche Vorteile wie z.B. kostenloses, frisches Obst, Kaffee, Sprudelwasser, sowie einen vergünstigten Tarif in unserem Partnerfitnessstudio
  • Sehr attraktive Arbeitsmittel (eigenes Smartphone, Laptop etc.)
  • Ein RMV-Jobticket
  • Ein attraktives Gehaltspaket rundet unser Angebot an dich ab.

 

Können wir dich für diese Herausforderung begeistern?

Dann freuen wir uns darauf, dich kennen zu lernen! Sende deine Bewerbungsunterlagen (Anschreiben, Lebenslauf, inkl. Verfügbarkeit und Gehaltsvorstellungen) an Frau Pejic unter recruitment@icomera.com

Für erste Fragen steht dir Frau Ruzica Pejic unter der Telefonnummer + 49 (0) 69 76061367 gerne zur Verfügung. Vertraulichkeit sichern wir dir selbstverständlich zu.

 

 

Icomera, a fast-growing technology company, is looking for a 2nd Line NOC Analyst to join our growing team and contribute to our ambition to deliver top class connectivity products and solutions to our customers in the transportation market.

This is a technical role with the responsibility to keep the customers’ solution functioning and being proactive when it comes to finding trends and faults with the customers ́ products/solutions. There is a heavy focus
on learning the ins and outs of our customers ́fleet, network and technical solutions as part of the role.

This role is primarily a 2nd line position, working on a number of different accounts, across different technologies.

The candidate must demonstrate understanding of incident, change, problem and request management practices. The individual will work with multiple teams to resolve incidents in the production systems. The individual must possess interpersonal and relationship skills necessary to work with a diverse team of users, engineers and NOC members with diverse backgrounds.

Ability to multi-task and manage multiple priorities while working independently will also be required.

 

Key Duties

  • Be responsible for answering escalated support tickets and requests as they come into our ticketing system during contracted hours of work, including some weekends and shifts outside of core office hours
  • Undertaking some troubleshooting against known issues before handing the issue over to a technical expert
  • Managing escalations to our Solutions Centre (3rd line) for unresolvable issues
  • Responsibility for proactive monitoring and fault finding on network equipment on all customers’ fleets
  • Interaction with customers to facilitate field engineer tasks
  • Be responsible for answering incoming Support Desk phone calls when overflowing from the 1st line team when logged into the phone system
  • Responsible for suggesting improvements to the checks and routines as stated in the Icomera support wiki
  • Assisting with software testing and deployment of new firmware releases
  • Advising on the technical integration of 3rd party products
  • Assisting in the building and testing of hardware being released to customers
  • Escalate issues to the “Technical Account Manager or to the line manager to get the issue solved quickly
  • Able to cover 1st line shifts and duties when absolutely necessary to cover sickness and other unforeseen circumstances
  • Assist in developing and providing technical staff the troubleshooting and technology training to improve self-sufficiency and ability to resolve network issues expeditiously
  • A high level of written and verbal communication skills in order to convey status and resolutions to a wide range of audiences

You will have the following knowledge, skills & experience:
Knowledge, Skills and Abilities:

Essential

  • At least two years working in a NOC environment
  • Working knowledge of Network architecture (TCP/IP, WiFi).
  • In-depth knowledge of Linux fundamentals, file systems and networking
  • Knowledge of network and networking fundamentals – LAN, WLAN, TCP/IP and other industry standards
  • Experience of working in a networking and support environment in a customer facing role
  • Intermediate to Advanced data analysis skills utilising MS Excel / Google Sheets
  • At least one year’s experience working in a Support Desk/1st line role
  • Good technical aptitude to help with describing faults to technical experts
  • Strong team player with good work ethics, excellent interpersonal and communication skills
  • Highly organised self-starter with the ability to prioritise workload to deliver high quality results to demanding timelines
  • Excellent troubleshooting skills, able to demonstrate an analytical approach
  • Availability to work unsocial hours when required

Desirable

  • CCNA or Network + certification
  • Python / Bash Scripting
  • Experience with SQL
  • Understanding of Virtual environments
  • Knowledge of the mobile network landscape and technologies used in the UK and Europe
  • Experience of working within an ITIL environment

 

What we offer you:

  • An excellent team-focused environment
  • An opportunity to be a part of a truly innovative and fast-growing company
  • A chance to make your mark on the future technology for public transport
  • A competitive salary
  • An extremely flexible, fun and varied schedule
  • Company benefits such as pensions, gym contributions, Specsavers vouchers and much more
  • At Icomera, you will get a chance to work on products that are visible by many users worldwide, including passengers for some of the largest train and bus companies in Europe and North America

 

The position is based in the Chatham office and is a full-time employment. If you have any questions, feel free to contact Mat Strange on mat.strange@icomera.com
Send your application to: recruitment@icomera.com

Apply today and join our team!

Icomera, a fast-growing technology company, is looking for Field Engineers to join our growing team and contribute to our ambition to deliver top class connectivity products and solutions to our customers in the transportation market.

We are currently looking to recruit a Field Engineer to join us in our ambition to deliver top class connectivity products and solutions to a global market. This is an exciting and challenging role to support the Sales, Delivery and Operations departments. We are looking for someone who can resolve problems, troubleshoot, support customers and also assist in delivery, installations and commissioning, if you have worked within the vehicle systems installations I.E telematics, vehicle security or CCTV. There are positions based in the North West and Scotland area as a field-based engineer and can include travel to customers based within the rest of the UK and help support globally. There will be a company vehicle and fuel card supplied and all expenses paid for travelling globally.

 

Key Duties

  • Installation, configuration and commissioning of Icomera’s products into public transport
  • Pre and Post sales technical support
  • Deep system fault resolution across the Icomera product range
  • Service testing and analysis
  • Onsite installation surveys
  • Carry out mobile coverage surveys
  • Troubleshooting issues

You will have the following knowledge, skills & experience:

Knowledge, Skills and Abilities:

  • Electrical/Electronic background gained in auto electrics
  • Excellent diagnostic skills
  • Knowledge networking technologies
  • Understanding of WI-FI principle
  • Experience working in a transport environment; ideally with experience handling rolling stock
  • Full UK Driving License
  • The ability to work unsocial hours due to vehicle availability
  • Any automotive or telematics experience would be highly advantageous

What we offer you:

  • An excellent team-focused environment
  • An opportunity to be a part of a truly innovative and fast-growing company
  • A chance to make your mark on the future technology for public transport
  • A competitive salary
  • An extremely flexible, fun and varied schedule
  • Company benefits such as pensions, gym contributions, Specsavers vouchers and much more
  • At Icomera, you will get a chance to work on products that are visible by many users worldwide, including passengers for some of the largest train and bus companies in Europe and North America

 

The position is field based and is a full-time employment. If you have any questions, feel free to contact Simon Peters on simon.peters@icomera.com
Send your application to: recruitment@icomera.com

Apply today and join our team!

Icomera, a fast-growing technology company, are looking for a Technical Service Manager (TSM) to join our operations team to help drive our ambition to deliver and service Icomera’s top class products and solutions to our customers in the transportation market.

 

The Role:

As the critical customer facing team member, the TSM has the important responsibility to drive and manage all technical operation aspects as a Tier 2 representative to ensure quality assurance with their assigned account(s) in an efficient and effective manner.  In this role, the TSM will establish a collaborative working rapport and build the confidence in their clients as they establish themselves as a “trusted partner”.  As a “trusted partner” the TSM will establish and maintain weekly Technical operation calls, monthly/quarterly service reports, technical updates, trouble reports, and other operational issues that their clients may raise.  The TSM will be involved in the day to day operational activities and assist in solving any technical issues that may arise in their account.  In addition, the TSM will have a keen eye and ear to the ground anticipating the needs and problems that their client may have and bring back to the Icomera sales lead.

 

Responsibilities:

  • Baseline and maintain current software, firmware records of the deployed Icomera products to include the Mobile router and gateway its assigned to, access points, switches, and any other business solutions integrated in the solution
  • Maintain daily/weekly/monthly performance statistics of assigned client’s solution driving quality service level metrics
  • Maintain and report progress reports both internally and externally for client initiatives and operational activities
  • Facilitate and lead both internal and external resources to support operational activities ensuring quality assurance and solution metrics are achieved.
  • As a gatekeeper of the account ensure by testing or assisting in the testing of software updates are properly tested and implemented in an effective change control manner
  • Drive the analysis and completion of a comprehensive Root Cause Analysis and Incident reports and present to their assigned client impacted by any service outage
  • Enable the NOC for success by ensuring they fully understand the client solution and support processes and procedures established for the client
  • Assist in the resolution of any trouble tickets raised
  • Escalate internally to the appropriate engineering core and 3rd line development teams to resolve technical issues
  • Effectively communicate any upsell opportunity to the Icomera sales and sales engineering teammate assigned to the account

We believe you should have the following:

  • Computer Science or Electrical Engineering background degree or equivalent relevant technical experience
  • Wireless and data network telecommunications experience
  • Ability to multi-task and maintain several assigned accounts simultaneously
  • Team Player with excellent interpersonal skills to communicate both verbal and written on various levels
  • A self-start hands on leader that thrives in a challenging and upstart environment providing cutting edge solutions
  • Problem solver with the ability to work under pressure
  • Flexible to work long hours when required
  • Strong work ethics and values
  • Ability to travel throughout the Icomera US Region


It is also desirable with:

  • Experience in working within the passenger transport industries
  • Basic knowledge of Linux based operating systems
  • Experience working with IP based networks
  • Knowledge of the mobile network landscape and technologies

 

Icomera offers you:

  • An excellent team-focused working environment
  • An opportunity to be a part of a truly innovative and fast-growing market
  • A chance to make your mark on the future of technology for transport
  • A competitive salary
  • An extremely flexible, fun and varied schedule

 

You will be a part of a company which is a contributor to future technology for public transportation and which is growing rapidly. You will also be a member of a team focused environment and your work day will be fun, flexible and varied. Send your application to recruitment@icomera.com

 

Apply today and join our team!

We are always looking for the best talent. We are based in Sweden, with offices in the United States, United Kingdom and France, and are happy to accept applications from anyone who already has the right to work in these countries (for example: EU citizenship).

Please send your CV and covering letter to recruitment@icomera.com.

We only engage in direct recruitment;
calls or CVs received via recruitment agencies will not be accepted.