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Careers

Careers


Join Icomera and be part of a world that is growing every day. Here, high performers are rewarded in an ever-changing, quality-oriented environment that provides everyone with the chance to stretch and develop themselves. We are proud to foster a culture of inclusivity and equality, where every person can realise their potential.

Das schwedische Unternehmen Icomera AB, ist Pionier und weltweit marktführend im Bereich Connectivity Lösungen für Transportunternehmen. 2002 stattete Icomera als erstes Unternehmen Züge, Busse und Fähren mit mobilen Internetlösungen aus. Heute nutzen mehr als 1,5 Million Menschen wöchentlich, in mehr als 40 Ländern die mehrfach ausgezeichneten Lösungen aus dem Bereich WiFi, Infotainment und On-board Entertainment. In Deutschland zählen die Deutsche Bahn, Flixbus, Bombardier Transportation, Siemens und viele andere zum Kundenstamm.

 

Deine zukünftigen Aufgaben:

  • Ferninstallation und Konfiguration der Software auf Icomera Routern, die in Zügen und Bussen namhafter Reiseunternehmen weltweit eingesetzt sind.
  • Testen von Softwareinstallationen und -konfigurationen
  • Durchführung und Kontrolle von Software- und Flottenkonfiguration
  • Troubleshooting und reporting an 3rd line Team nach der Fehlersuche
  • Überwachung der Flotte
  • Aktive Schnittstelle zu den internen technischen Experten im Softwarebereich, dem Key Account Management und dem Headquarter in Schweden

 

Dein Profil:

  • Eine technische Ausbildung als Fachinformatiker oder einen Bachelorabschluss im Bereich IT, Telekommunikation oder eine vergleichbare Ausbildung
  • Erste Berufserfahrung im IT-Bereich
  • Du besitzt eine hohe Kunden- und Serviceorientierung und bist ein Organisationstalent
  • Du besitzt gute analytische Fähigkeiten, sowie kommunikationsstärke und bist ein teamplayer
  • Fließende Deutschkenntnisse setzen wir voraus
  • Gute Englischkenntnisse (Unternehmenssprache)
  • Gute Kenntnisse im Umgang mit Tickettools
  • Erste Erfahrung in Linux: Installation und Konfiguration von Software
  • Kenntnisse in Shell Kommandos von Vorteil

NICE TO HAVE:

  • Kenntnisse in HTML und CSS

 

Was wir dir bieten:

  • Werde Teil von Icomera und gestalte den Marktaufbau in Deutschland aktiv mit
  • Etabliere die preisgekrönten Technologien des internationalen Marktführers bei unseren namhaften deutschen Kunden
  • Werde Teil eines dynamischen, internationalen Teams mit schwedischen Werten und spannenden Perspektiven innerhalb eines expandierenden Unternehmens mit Start-up Charakter
  • Du arbeitest in der Frankfurter Innenstadt
  • Viele zusätzliche Vorteile wie z.B. kostenloses, frisches Obst, Kaffee, Sprudelwasser, sowie einen vergünstigten Tarif in unserem Partnerfitnessstudio
  • Sehr attraktive Arbeitsmittel (eigenes Smartphone, Laptop etc.)
  • Ein RMV-Jobticket
  • Ein attraktives Gehaltspaket rundet unser Angebot an dich ab.

 

Können wir dich für diese Herausforderung begeistern?

Dann freuen wir uns darauf, dich kennen zu lernen! Sende deine Bewerbungsunterlagen (Anschreiben, Lebenslauf, inkl. Verfügbarkeit und Gehaltsvorstellungen) an Frau Pejic unter recruitment@icomera.com

Für erste Fragen steht dir Frau Ruzica Pejic unter der Telefonnummer + 49 (0) 69 76061367 gerne zur Verfügung. Vertraulichkeit sichern wir dir selbstverständlich zu.

 

 

Icomera, a fast-growing technology company, is looking for a 2nd Line NOC Analyst to join our growing team and contribute to our ambition to deliver top class connectivity products and solutions to our customers in the transportation market.

This is a technical role with the responsibility to keep the customers’ solution functioning and being proactive when it comes to finding trends and faults with the customers ́products/solutions. There is a heavy focus on learning the ins and outs of our customers ́fleet, network and technical solutions as part of the role.

This role is primarily a 2nd line position, working on a number of different accounts, across different technologies.

The candidate must demonstrate understanding of incident, change, problem and request management practices. The individual will work with multiple teams to resolve incidents in the production systems. The individual must possess interpersonal and relationship skills necessary to work with a diverse team of users, engineers and NOC members with diverse backgrounds.

Ability to multi-task and manage multiple priorities while working independently will also be required.

Key Duties:

  • Be responsible for answering escalated support tickets and requests as they come into our ticketing system during contracted hours of work, including some weekends and shifts outside of core office hours
  • Undertaking some troubleshooting against known issues before handing the issue over to a technical expert
  • Managing escalations to our Solutions Centre (3rd line) for unresolvable issues
  • Responsibility for proactive monitoring and fault finding on network equipment on all customers’ fleets
  • Interaction with customers to facilitate field engineer tasks
  • Be responsible for answering incoming Support Desk phone calls when overflowing from the 1st line team when logged into the phone system
  • Responsible for suggesting improvements to the checks and routines as stated in the Icomera support wiki
  • Assisting with software testing and deployment of new firmware releases
  • Advising on the technical integration of 3rd party products
  • Assisting in the building and testing of hardware being released to customers
  • Escalate issues to the “Technical Account Manager or to the line manager to get the issue solved quickly
  • Able to cover 1st line shifts and duties when absolutely necessary to cover sickness and other unforeseen circumstances
  • Assist in developing and providing technical staff the troubleshooting and technology training to improve self-sufficiency and ability to resolve network issues expeditiously
  • A high level of written and verbal communication skills in order to convey status and resolutions to a wide range of audiences

You will have the following knowledge, skills & experience:

Knowledge, Skills and Abilities:

Essential

  • At least two years working in a NOC environment
  • Working knowledge of Network architecture (TCP/IP, WiFi).
  • In-depth knowledge of Linux fundamentals, file systems and networking
  • Knowledge of network and networking fundamentals – LAN, WLAN, TCP/IP and other industry standards
  • Experience of working in a networking and support environment in a customer facing role
  • Intermediate to Advanced data analysis skills utilising MS Excel / Google Sheets
  • At least one year’s experience working in a Support Desk/1st line role
  • Good technical aptitude to help with describing faults to technical experts
  • Strong team player with good work ethics, excellent interpersonal and communication skills
  • Highly organised self-starter with the ability to prioritise workload to deliver high quality results to demanding timelines
  • Excellent troubleshooting skills, able to demonstrate an analytical approach
  • Ability to work unsocial hours when required

Desirable

  • CCNA or Network + certification
  • Python / Bash Scripting
  • Experience with SQL
  • Understanding of Virtual environments
  • Knowledge of the mobile network landscape and technologies used in the UK and Europe
  • Experience of working within an ITIL environment

 

What we offer you:

  • An excellent team-focused environment
  • An opportunity to be a part of a truly innovative and fast-growing company
  • A chance to make your mark on the future technology for public transport
  • A competitive salary
  • An extremely flexible, fun and varied schedule
  • Company benefits such as pensions, gym contributions, Specsavers vouchers and much more
  • At Icomera, you will get a chance to work on products that are visible by many users worldwide, including passengers for some of the largest train and bus companies in Europe and North America

 

The position is based in the Chatham office and is a full-time employment. If you have any questions, feel free to contact Mat Strange on mat.strange@icomera.com
Send your application to: recruitment@icomera.com

Apply today and join our team!

Icomera, a fast-growing technology company, is looking for a Solutions Developer to join our growing team and contribute to our ambition to deliver top class connectivity products and solutions to our customers in the transportation market.

As a Solutions Developer in the Solutions Engineering team at Icomera UK you will help Icomera UK develop and enhance our platforms to meet their increasingly complex requirements for public transport in the digital age. Your main responsibilities will be around the prototyping and working with build-or-buy integrations for the customer delivery.

The role involves working closely with our customers to turn their business problems, requirements and ideas into full solution designs that work alongside Icomera’s Mobility Platform.

This is a hands-on role and with some customer focused requirements on exploring the underlying needs of the request, drawing out the end goals of the customer by adding value and features they may not have considered as well as evaluating the deliverable for inclusion in our core product range. Building prototypes and possible end solutions to showcase our products. You will also need to be able to consider and capture the non-technical requirements of the solution as well.

As a member of the Solutions team, you will have to work closely with multiple teams right across the business to understand the full lifecycle of the solution and what impact it might have to other teams (finance, support etc) as well as creating response to tenders and sometime general customer enquiries and supporting from a 3rd line perspective the solutions teams deliveries.

Understanding of integration methodologies, software architecture, web technologies, IP, security, familiarisation with virtual environments and being able to translate complex technology to nontechnical customers is an essential part of the role. Understanding how the business may benefit from a buy or build delivery methodology, how the solutions may benefit other customers and feed ideas and concepts into the Icomera core development streams/roadmap are all essential, ensuring the solutions are supportable and future proof.

Other responsibilities include sharing relevant information from marketplaces with the IUK team, sharing best practices, demonstrating and testing products on the marketplace that are relevant to the solutions, building test rigs to show working solutions. Working with marketing teams on turn solutions into whitepapers and demos for trade shows.

 

Key Responsibilities:

  • Responsible for delivering working designs and solutions for our customer as part of the team or as an individual
  • Working closely with a broad range of stakeholders, including KAMs, TAMs, Sales Engineers, other internal development teams and customers to ensure the smooth delivery custom solutions
  • Able to make decisions around whether each solution is a build or buy (or combination)
  • Supporting the sales teams in costing/pricing, presenting the Icomera connected vehicle and other on-board solutions
  • Supporting the full product lifecycle in solution design (on going support and maintenance planning and processes/handovers)
  • Articulate complex technical solutions to potentially non-technical customers and design documentation
  • Evaluate off the shelf software packages for compatibility with the Icomera offerings for best fit and customisation to meet our customer needs
  • Work with development teams outside of Icomera to deliver custom solutions where no off the shelf product exists
  • Technical capability to work with and understand SQL databases, scripting and web development languages
  • Providing accurate timing and estimates on work
  • Evaluating risks and predicting potential problems in solutions
  • Contributing to documentation (instructional, operational, sales and technical specifications) with the company and standards bodies when needed.
  • Maintaining a high awareness of industry issues and trends, particularly regarding emerging technologies, and keep team members informed as appropriate, with a view to incorporating these in future projects and staying ahead of the market and position yourself and the company as a specialist in the industry

 

Qualifications:
Knowledge, Skills and Abilities

  • Well written and spoken individual, proficient at communicating at all levels of an organisation.
  • Understanding of development processes, design, probably already a software developer
  • Understanding of system design and architecture.
  • Programming background in server technologies such as PHP, Java, Ruby or .Net
  • Proficient at using web technologies such as AJAX, JSON, XML, CSS, HTML5, JQuery
  • Fluent in written and spoken English
  • Familiar with networking and IT environments
  • Good interpersonal and communication skills
  • Proven ability to organise tasks and priorities
  • Ability to learn technologies quickly from online resources

Experience
We are looking for someone who is currently a software developer looking to expand on their skillset with exposure to customers and commercial environments.

Education
University degree or equivalent work experience

 

What we offer you:

  • An excellent team-focused environment
  • An opportunity to be a part of a truly innovative and fast-growing company
  • A chance to make your mark on the future technology for public transport
  • A competitive salary
  • An extremely flexible, fun and varied schedule
  • Company benefits such as pensions, gym contributions, Specsavers vouchers and much more.
  • At Icomera, you will get a chance to work on products that are visible by many users worldwide, including passengers for some of the largest train and bus companies in Europe and North America.

 

The position is based in the Chatham office and is a full-time employment. If you have any questions, feel free to contact Simon Blake on simon.blake@icomera.com

Send your application to: recruitment@icomera.com

 

Apply today and join our team!

Icomera, a fast-growing technology company, is looking for a 1st Line NOC Analyst to join our growing team and contribute to our ambition to deliver top class connectivity products and solutions to our customers in the transportation market.

Proactively monitor all Icomera supported fleets to find issues, reply to queries and issues reported by the Icomera Monitoring systems, customers, end users or internal staff as well as provide customer a friendly support environment. Manage Daily Tasks, Troubleshoot, solve and/or escalate issues and queries to ensure they are solved quickly and in a way that’s prevent them from reoccurring.

After an initial training period the role will be a set shift pattern for 6 months from 6:00 to 14:00

– Thursday to Monday. After this period the role will then revert to a mixed shift pattern.

 

Key Duties:

  • Handle queries and issues received from customers or end users to ensure they are handled quickly, either by phone, emails or live chat
  • Manage daily support tasks by following set instructions
  • Proactively monitor fleets to find issues/patterns to prevent, eliminate and minimize issues and system downtime.
  • Assist Icomera customers with technical support and reports
  • Guide and support “customers and end users”
  • Working shifts on a 24×7 365 global schedule
  • Escalate issues to the correct group, person or to the manager if needed
  • Occasional site visits to troubleshoot and replace hardware, if required
  • Report any issues to the manager

You will have the following knowledge, skills & experience:
Knowledge, Skills and Abilities

  • Able to offer technical support to customers both over the phone, live chat and via email
  • Able to guide end users through technical issues and configurations
  • Knowledge of WiFi Networks and Linux an advantage

Work Environment

  • Prolonged work in front of computer is required
  • Flexible shift working is required, working as part of a global support desk

Experience:

  • Customer support experience is required
  • Network troubleshooting and configuration an advantage

Education
A-Levels or equivalent

 

What we offer you:

  • An excellent team-focused environment
  • An opportunity to be a part of a truly innovative and fast-growing company
  • A chance to make your mark on the future technology for public transport
  • A competitive salary
  • An extremely flexible, fun and varied schedule
  • Company benefits such as pensions, gym contributions, childcare vouchers, Specsavers vouchers and many more.
  • At Icomera, you will get a chance to work on products that are visible by many users worldwide, including passengers for some of the largest train and bus companies in Europe and North America.

 

The position is based in the Chatham office and is a full-time employment. If you have any questions, feel free to contact Colin Freed on colin.freed@icomera.com

Send your application to: recruitment@icomera.com

Apply today and join our team!

Icomera söker nu ytterligare en Projektledare! Tjänsten ingår i Icomeras Project Management Office-team och är en heltidstjänst med placering på Icomeras huvudkontor i centrala Göteborg.

I rollen som Projektledare leder du både interna projekt på Icomera samt externa projekt med Icomeras leverantörer och kunder. Projekten kan ha långa ledtider vilket innebär mycket planering och logistik. Du arbetar med flera projekt parallellt där det ofta är mer intensivt arbete i start- och slutskedet av projektet. Du blir en viktig del i Project Management Office-teamet och arbetar i nära samarbete med Icomeras utvecklingsteam (både mjuk- och hårdvara).

Icomera är under stark tillväxt med allt vad det innebär, vilket gör att all struktur kanske inte alltid finns på plats. En viss form av kreativitet förväntas av dig, i kombination med initiativförmåga och problemlösningsförmåga. Icomera har byggt upp en stark teamkänsla på företaget och i teamet finns ett stort engagemang och en vilja att hjälpa varandra.

Vi söker dig som har en ingenjörsexamen inom elektroteknik/datateknik och minst två års praktisk erfarenhet av en liknande roll. Du har god teknisk förståelse och kan föra tekniska diskussioner och dialoger. Du är van att arbeta i olika IT-system, och talar och skriver både svenska och engelska obehindrat.

Som person är du kommunikativ och metodisk. Du har ett starkt personligt driv, motiveras av att nå resultat och har ett självklart affärsfokus i allt du tar dig an. Icomera har en positiv kultur och för att trivas i organisationen tror vi att du är flexibel, prestigelös och tycker om snabba beslut.

Vad vi erbjuder dig:

  • Möjlighet att påverka framtidens teknik för publika transporter – vi är mitt i den miljömässigt mycket viktiga ”smart-society” rörelsen, som minskar utsläpp och förbättrar livskvalitén runt om i världen
  • Att vara en del av en verkligt innovativ och snabbt växande marknad
  • En mycket flexibel, rolig och varierad arbetsdag i en teamfokuserad miljö
  • På Icomera får du en möjlighet att arbeta med produkter som är synliga för ett stort antal användare både i Sverige och runt om i världen, inklusive passagerare på några av världens största tåg- och bussoperatörer i Europa och Nordamerika

I den här rekryteringen samarbetar vi med Jerrie, varmt välkommen med din ansökan med bifogat CV och brev via jerrie.se. Urval och intervjuer sker löpande så ett tips är att skicka in din ansökan så snart som möjligt, dock senast den 12 juni. Vid frågor kontakta Cecilia Jarlsmark på 0723-05 33 43.

Icomera blev utsett till Karriärföretag både 2015, 2016 och 2017. Har du läst annonsen och är nyfiken men är inte riktigt redo att söka än? Ring så berättar jag gärna mer.

 

Rollen

Icomera söker efter en Solution Engineer med fokus på konstruktion och leverans av systemlösningar baserade på Icomeras innovativa produkter.

Rollen innebär att i olika kundprojekt ansvara för att ta projektet från försäljning- och offertstadiet utarbetat av säljteamet och driva det vidare med fokus på de tekniska utmaningarna inom projektet. Arbetet innebär att du kommer att få arbeta med allt från teoretiska sammanhang till mer praktiska frågor för att nå fram till en optimal systemlösning.

Positionen är baserad på Icomeras huvudkontor i centrala Göteborg. I rollen ingår resor både inom Norden och Europa.

 

Huvudsakliga arbetsuppgifter

  • Tillhandahålla teknisk expertis till sälj- och projektorganisationen
  • Samla in och analysera krav
  • Skapa och uppdatera konstruktionshandlingar och kostnadsberäkningar
  • Diskutera tekniska lösningar, offerter och upphandlingar i samarbete med säljorganisationen och slutkund
  • Fungera som stöd till kunder, partners och Icomeras försäljningsorganisation i tekniska frågor
  • Granska, konfigurera och leverera konstruktionslösningar
  • Säkerställa Icomeras leverans av komponenter
  • Förfina och dokumentera kundkrav
  • Skapa installationer i laborationsmiljö för funktionstestning
  • Delta i platsbesiktningar och vid installationer
  • Utföra ändringar/modifieringar för att anpassa installationer
  • Kunna förstå konstruktioner, förmedla information vidare till konstruktionsfirmor
  • Deltaga i projekt från början till slut

Som person måste du vara självgående och ha viljan att vidareutveckla rollen. Vi arbetar i en snabbfotad miljö som kräver någon som är bekväm att arbeta i ett sammanhang där förändring och anpassning krävs för att möta affärsmålen.

Vi tror att

  • Du har en kandidat- eller magisterexamen inom mekatronik, mekanik, elektro, datateknik, automation eller liknande.
  • Du är nyexaminerad men kan också ha erfarenhet från en roll som projektingenjör ifrån ett mindre bolag.
  • Flytande engelska och svenska i tal och skrift.
  • Du har stark känsla för teknik.
  • Du är en leveransinriktad praktiker.
  • Du har möjlighet att resa någon gång i månaden, kan arbeta i fält.

 

Vad kan Icomera erbjuda

  • Möjlighet att påverka framtidens teknik för publika transporter – vi är mitt i den miljömässigt mycket viktiga ”smart society”-rörelsen, som minskar utsläpp och förbättrar livskvalitén runt om i världen
  • Att vara en del av en verkligt innovativ och snabbt växande marknad
  • En mycket flexibel, rolig och varierad arbetsdag i en teamfokuserad miljö
  • På Icomera får du en möjlighet att arbeta med produkter som är synliga för ett stort antal användare både i Sverige och runt om i världen, inklusive passagerare på några av världens största tåg- och bussoperatörer i Europa och Nordamerika.

I den här rekryteringen samarbetar vi med Jerrie, varmt välkommen med din ansökan med bifogat CV och brev via jerrie.se Vid frågor kontakta Igor Glavan +46 701 76 58 28

Icomera are looking for Network Engineers to focus on delivering projects, particularly in the rail sector, to a high standard, utilising Icomera’s products and solutions. This is a project-based role, where your responsibilities will be to take the concept solution and proposal, detailed from the Sales team, and drive the technical part of the project. This role is hands on and you will be expected to get down to the details and be prepared to complete different tasks that are required.

 

Main responsibilities will include:

  • Refine and document customer requirements
  • Creating Customer facing Solution overviews
  • Refine and accurately document the system architecture design that will be implemented
  • Produce base system configuration files and document procedures to roll these out on a larger scale
  • Perform acceptance tests
  • Handover finalised projects to Technical Support staff and maintenance department
  • Ensuring Icomera supplied components are correctly stated
  • Ensuring supply chain and stock management processes are followed
  • Participate in First of Class Installations
  • Make changes/modifications to fit installations
  • Working closely with the Sales Engineering team
  • Be part of a project from start to finish
  • Reviewing installation designs

 

We believe you have the following skills/knowledge:

Essential

  • Computer Science or Electrical/Network Engineering background or similar
  • Strong LAN/WAN Networking skills
  • System architecture design experience
  • Experience of producing technical documentation
  • Linux Experience
  • Strong team player with good work ethics, excellent interpersonal and communication skills
  • Highly organised self-starter, ability to work with little supervision
  • Ability to prioritise in a fast paced environment and adapting to meet the goals of the business
  • Able to travel within UK and rest of Europe when required and ability to work unsocial hours when required
  • Full Driving Licence

Desirable

  • A degree in any engineering discipline
  • Experience of project engineering/support
  • PRINCE2 practitioner status or equivalent
  • CCNA
  • Experience in working within the WiFi or passenger transport industries
  • Knowledge of the mobile network landscape and technologies used in the UK and Europe

 

In return we will offer you:

  • An excellent team-focused environment
  • An opportunity to be a part of a truly innovative and fast-growing company
  • A chance to make your mark on the future technology for public transport
  • A competitive salary
  • An extremely flexible, fun and varied schedule
  • Company benefits such as pensions, gym contributions, specsavers vouchers and many more
  • At Icomera, you will get a chance to work on products that are visible by many users worldwide, including passengers for some of the largest train and bus companies in Europe and North America

 

The position is based in the Chatham office and is a full-time employment. If you have any questions, feel free to contact Norman Gerrard on norman.gerrard@icomera.com

Send your application to: recruitment@icomera.com

 

Apply today and join our team!

Rollen:

Icomera är ett snabbväxande och innovativt techbolag som söker en Technical Account Manager (TAM) med kundfokus. Tjänsten är placerad i Stockholm där vi håller på att bygga upp ytterligare ett kontor. Du kommer vara en del av ett kundsupportteam, där övriga sitter i Göteborg, som har en hög ambition att leverera connectivity produkter och lösningar av toppklass för den växande transportmarknaden.

Den här rollen har ett stort kundfokus där du skall ansvara för att kundernas systemlösningar är väl fungerande. Det innebär att du måste vara proaktiv när det kommer till att hitta problem, trender och mönster i kundens produkter/systemlösningar samt kommunicera med våra kunder på daglig basis. Således är du en duktig kommunikatör som har lätt för att samverka med människor på olika nivåer. Din nyfikenhet, tekniska intresse och din vilja till lärande/utveckling måste vara stark. Resor sker då och då, främst inom Europa under 1–3 dagar.

 

Ditt ansvarsområde:

  • Ansvarig för all teknisk kommunikation med vår kundbas i form av telefon, support tickets, telefon/video konferenser och personliga möten/presentationer
  • Ansvarig för att proaktivt övervaka och felsöka i kundernas nätverk och transportflotta.
  • Arbeta med problemlösning/felsökning innan ärendet eskaleras till Solution Centre (3rd line) för att hantera olösbara problem och buggar.
  • Hitta rot-orsaken till olika problem innan eskalering till Solution Centre
  • On-site support hos kunden för att testa nätverk och analysera
  • Ansvarig för att all kund/nätverks information hålls uppdaterad på Icomeras interna wiki
  • Assistera vid mjukvarutester och firmware release
  • Assistera Key Account Managers vid försäljning, anbud och kundkontakter där tekniska frågor behöver lyftas.

Vi tror att du har:

  • Erfarenhet av att jobba i en system-, nätverks- och supportmiljö direkt mot kund, både på distans och ansikte mot ansikte
  • Medelgod till avancerad kompetens inom dataanalys i MS Excel/Google Sheets
  • God kunskap om Linux operativsystem
  • Erfarenhet av att arbeta med IP-baserade nätverk
  • Erfarenhet av att hålla i presentationer för interna intressenter är meriterande
  • God teknisk förmåga, förståelse och intresse för att kunna förklara problem för tekniska experter.
  • Strukturerad och självgående med en förmåga att kunna prioritera sitt arbete för att leverera hög kvalitet inom deadline
  • Bachelor/Kandidatexamen inom IT eller liknande utbildning och erfarenhet
  • Flytande svenska och engelska i tal och skrift

 

Vem du är:

Vi tror att du är en positiv, motiverad, strukturerad och driven person. Du gillar att jobba individuellt men också vara en del av ett team i en organisation som är agil, flexibel och anpassningsbar. Vi tror du är service- och lösningsorienterad och koordination är något du hanterar väl.

Om du har erfarenhet av att arbeta med ITIL så är det en fördel men inte ett krav.

Icomera blev utsett till årets Karriärföretag både 2015, 2016 och 2017.

I den här rekryteringen samarbetar vi med Jerrie, varmt välkommen med din ansökan med bifogat CV och brev via jerrie.se Vid frågor kontakta Igor Glavan +46 701 76 58 28

Icomera, a fast-growing technology company, are looking for a Technical Service Manager (TSM) to join our operations team to help drive our ambition to deliver and service Icomera’s top class products and solutions to our customers in the transportation market.

 

The Role:

As the critical customer facing team member, the TSM has the important responsibility to drive and manage all technical operation aspects as a Tier 2 representative to ensure quality assurance with their assigned account(s) in an efficient and effective manner.  In this role, the TSM will establish a collaborative working rapport and build the confidence in their clients as they establish themselves as a “trusted partner”.  As a “trusted partner” the TSM will establish and maintain weekly Technical operation calls, monthly/quarterly service reports, technical updates, trouble reports, and other operational issues that their clients may raise.  The TSM will be involved in the day to day operational activities and assist in solving any technical issues that may arise in their account.  In addition, the TSM will have a keen eye and ear to the ground anticipating the needs and problems that their client may have and bring back to the Icomera sales lead.

 

Responsibilities:

  • Baseline and maintain current software, firmware records of the deployed Icomera products to include the Mobile router and gateway its assigned to, access points, switches, and any other business solutions integrated in the solution
  • Maintain daily/weekly/monthly performance statistics of assigned client’s solution driving quality service level metrics
  • Maintain and report progress reports both internally and externally for client initiatives and operational activities
  • Facilitate and lead both internal and external resources to support operational activities ensuring quality assurance and solution metrics are achieved.
  • As a gatekeeper of the account ensure by testing or assisting in the testing of software updates are properly tested and implemented in an effective change control manner
  • Drive the analysis and completion of a comprehensive Root Cause Analysis and Incident reports and present to their assigned client impacted by any service outage
  • Enable the NOC for success by ensuring they fully understand the client solution and support processes and procedures established for the client
  • Assist in the resolution of any trouble tickets raised
  • Escalate internally to the appropriate engineering core and 3rd line development teams to resolve technical issues
  • Effectively communicate any upsell opportunity to the Icomera sales and sales engineering teammate assigned to the account

We believe you should have the following:

  • Computer Science or Electrical Engineering background degree or equivalent relevant technical experience
  • Wireless and data network telecommunications experience
  • Ability to multi-task and maintain several assigned accounts simultaneously
  • Team Player with excellent interpersonal skills to communicate both verbal and written on various levels
  • A self-start hands on leader that thrives in a challenging and upstart environment providing cutting edge solutions
  • Problem solver with the ability to work under pressure
  • Flexible to work long hours when required
  • Strong work ethics and values
  • Ability to travel throughout the Icomera US Region


It is also desirable with:

  • Experience in working within the passenger transport industries
  • Basic knowledge of Linux based operating systems
  • Experience working with IP based networks
  • Knowledge of the mobile network landscape and technologies

 

Icomera offers you:

  • An excellent team-focused working environment
  • An opportunity to be a part of a truly innovative and fast-growing market
  • A chance to make your mark on the future of technology for transport
  • A competitive salary
  • An extremely flexible, fun and varied schedule

 

You will be a part of a company which is a contributor to future technology for public transportation and which is growing rapidly. You will also be a member of a team focused environment and your work day will be fun, flexible and varied. Send your application to recruitment@icomera.com

 

Apply today and join our team!

Icomera launched the world’s first high-speed Internet solution for trains in September 2002 and is today the world’s leading provider of open Internet connectivity and application platforms for passenger transport and public safety. Our award-winning products are deployed on rail, road and sea, serving more than 1 million Wi-Fi users every week in over 33 countries and providing high-speed access for fleet tracking and mission-critical on-board systems.

We are currently looking to recruit a Field Engineer to join us in our ambition to deliver top class connectivity products and solutions to a global market. This is an exciting and challenging role to support the Sales, Delivery and Operations departments. We are looking for someone who can resolve problems, troubleshoot, support customers and also assist in delivery, installations and commissioning, if you have worked within the vehicle systems installations I.E telematics, vehicle security or CCTV. The position is based in the Midlands area as a field-based engineer and can include travel to customers based within the rest of the UK and help support globally. There will be a company vehicle and fuel card supplied and all expenses paid for travelling globally.

 

Essential Functions:

  • Installation, configuration and commissioning of Icomera’s products into public transport
  • Pre and Post sales technical support
  • Deep system fault resolution across the Icomera product range
  • Service testing and analysis
  • Onsite installation surveys
  • Carry out mobile coverage surveys
  • Troubleshooting issues

We believe you have:

  • Electrical/Electronic background gained in auto electrics
  • Excellent diagnostic skills
  • Knowledge networking technologies
  • Understanding of Wi-Fi principle
  • Full UK Driving License
  • The ability to work unsocial hours due to vehicle availability
  • Any automotive or telematics experience would be highly advantageous

 

We offer you:

  • An excellent team-focused working environment
  • An opportunity to be a part of a truly innovative and fast-growing market
  • A chance to make your mark on the future of technology for transport
  • A competitive salary
  • An extremely flexible, fun and varied schedule
  • Company benefits such as pensions, gym contributions, Childcare vouchers, Specsavers vouchers and much more

 

The position is based in the UK and is a full-time position. If you have any questions, feel free to contact Simon Peters via email on simon.peters@icomera.com

Send your application to: recruitment@icomera.com

 

Apply today and join our team!

We are always looking for the best talent. We are based in Sweden, with offices in the United States, United Kingdom and France, and are happy to accept applications from anyone who already has the right to work in these countries (for example: EU citizenship).

Please send your CV and covering letter to recruitment@icomera.com.

We only engage in direct recruitment;
calls or CVs received via recruitment agencies will not be accepted.