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Careers

Careers


Join Icomera and be part of a world that is growing every day. Here, high performers are rewarded in an ever-changing, quality-oriented environment that provides everyone with the chance to stretch and develop themselves. We are proud to foster a culture of inclusivity and equality, where every person can realise their potential.

Die Icomera Gruppe ist Pionier und weltweit marktführend im Bereich Connectivity Lösungen für Transportunternehmen. Heute nutzen mehrere Million Menschen wöchentlich in mehr als 35 Ländern die mehrfach ausgezeichneten Lösungen aus dem Bereich WiFi, Infotainment und On-board Entertainment. In Deutschland ist Icomera Internet Service Provider für die Deutsche Bahn, FlixMobility und verschiede Andere im Nah- und Fernverkehr. Seit 2017 gehört Icomera zu dem französischen ENGIE Konzern und befindet sich auf einem gesunden Wachstumskurs. Aktuell suchen wir am Standort Frankfurt am Main Verstärkung als:

Head of Operations (f/m/d)

 

Ihre Aufgaben

  • Gesamtverantwortung operativer Aktivitäten in DACH
  • Personalverantwortung für Projekt Manager, Ingenieure und Support Teams
  • Koordination der DACH Aktivitäten mit Head of Operations Global, EMEA und UK
  • Optimierung der Operativen Aktivitäten innerhalb der Projekte

 

Ihr Profil

  • Sie verfügen über mindestens zwei Jahre Berufs- und Führungserfahrung in einer ähnlichen Position z.B. in der Telekommunikation, der IT Industrie, der Softwareentwicklung oder der Logistik
  • Sie besitzen einen FH- oder Uni Abschluss im Ingenieurwesen, in der Logistik, in Softwareentwicklung / Informatik oder einen ähnlichen Abschluss mit geeigneter Berufserfahrung
  • Sie haben Erfahrungen in der Leitung von Teams unterschiedlicher Aufgaben, Persönlichkeiten und Arbeitsstile
  • Stark ausgeprägte Service-, Kunden- und Qualitätsorientierung
  • Verhandlungsgeschick, die Fähigkeit, mit Konflikten umzugehen, interkulturelle Kompetenz
  • Analytische Vorgehensweise und schnelle Auffassungsgabe
  • Gute Präsentations- und Dokumentationsfähigkeiten
  • Eine ausgeprägte Kommunikations- und Führungsfähigkeit zählen zu Ihren Stärken
  • Sie legen Wert auf Spaß an der Zusammenarbeit in einem dynamischen Team
  • Die Bereitschaft in einem internationalen Umfeld zu arbeiten runden Ihr Profil ab
  • Hervorragende Deutsch- und Englischkenntnisse in Wort und Schrift.

 

Wir bieten

  • Arbeiten Sie an einem der größten Digitalisierungsprojekte im Deutschen Transportwesen
  • Werden Sie Teil eines dynamischen, internationalen Teams mit schwedischen Werten und spannenden Perspektiven innerhalb eines schnell expandierenden Unternehmens
  • Wir bilden Sie fort und belohnen gute Leistung vielfältig
  • Arbeiten Sie in der Frankfurter Innenstadt
  • Job Ticket, attraktive BAV Pakete, Fitnessstudio Vergünstigungen u.v.m.
  • Ein attraktives Gehaltspaket rundet unser Angebot an Sie ab

 

Kontakt

Haben Sie Lust unser Team zu verstärken? Dann sollten wir uns unbedingt kennen lernen.
Ihre Bewerbungsunterlagen (Anschreiben, Lebenslauf, inkl. Verfügbarkeit und Gehaltsvorstellungen) richten Sie bevorzugt per E-Mail an: Frau Ruzica Pejic an recruitment@icomera.com

Das schwedische Unternehmen Icomera AB, ist Pionier und weltweit marktführend im Bereich Connectivity Lösungen für Transportunternehmen. 2002 stattete Icomera als erstes Unternehmen Züge, Busse und Fähren mit mobilen Internetlösungen aus. Heute nutzen mehr als 1,5 Million Menschen wöchentlich, in mehr als 40 Ländern die mehrfach ausgezeichneten Lösungen aus dem Bereich WiFi, Infotainment und On-board Entertainment. In Deutschland zählen die Deutsche Bahn, Flixbus, Bombardier Transportation, Siemens und viele andere zum Kundenstamm.

 

Deine zukünftigen Aufgaben:

  • Ferninstallation und Konfiguration der Software auf Icomera Routern, die in Zügen und Bussen namhafter Reiseunternehmen weltweit eingesetzt sind.
  • Testen von Softwareinstallationen und -konfigurationen
  • Durchführung und Kontrolle von Software- und Flottenkonfiguration
  • Troubleshooting und reporting an 3rd line Team nach der Fehlersuche
  • Überwachung der Flotte
  • Aktive Schnittstelle zu den internen technischen Experten im Softwarebereich, dem Key Account Management und dem Headquarter in Schweden

 

Dein Profil:

  • Eine technische Ausbildung als Fachinformatiker oder einen Bachelorabschluss im Bereich IT, Telekommunikation oder eine vergleichbare Ausbildung
  • Erste Berufserfahrung im IT-Bereich
  • Du besitzt eine hohe Kunden- und Serviceorientierung und bist ein Organisationstalent
  • Du besitzt gute analytische Fähigkeiten, sowie kommunikationsstärke und bist ein teamplayer
  • Fließende Deutschkenntnisse setzen wir voraus
  • Gute Englischkenntnisse (Unternehmenssprache)
  • Gute Kenntnisse im Umgang mit Tickettools
  • Erste Erfahrung in Linux: Installation und Konfiguration von Software
  • Kenntnisse in Shell Kommandos von Vorteil

NICE TO HAVE:

  • Kenntnisse in HTML und CSS

 

Was wir dir bieten:

  • Werde Teil von Icomera und gestalte den Marktaufbau in Deutschland aktiv mit
  • Etabliere die preisgekrönten Technologien des internationalen Marktführers bei unseren namhaften deutschen Kunden
  • Werde Teil eines dynamischen, internationalen Teams mit schwedischen Werten und spannenden Perspektiven innerhalb eines expandierenden Unternehmens mit Start-up Charakter
  • Du arbeitest in der Frankfurter Innenstadt
  • Viele zusätzliche Vorteile wie z.B. kostenloses, frisches Obst, Kaffee, Sprudelwasser, sowie einen vergünstigten Tarif in unserem Partnerfitnessstudio
  • Sehr attraktive Arbeitsmittel (eigenes Smartphone, Laptop etc.)
  • Ein RMV-Jobticket
  • Ein attraktives Gehaltspaket rundet unser Angebot an dich ab.

 

Können wir dich für diese Herausforderung begeistern?

Dann freuen wir uns darauf, dich kennen zu lernen! Sende deine Bewerbungsunterlagen (Anschreiben, Lebenslauf, inkl. Verfügbarkeit und Gehaltsvorstellungen) an Frau Pejic unter recruitment@icomera.com

Für erste Fragen steht dir Frau Ruzica Pejic unter der Telefonnummer + 49 (0) 69 76061367 gerne zur Verfügung. Vertraulichkeit sichern wir dir selbstverständlich zu.

 

 

We are looking for a working student or mandatory internship (m/w/x) in project management that will support us in our Frankfurt Office.

  • You will support the project team in all tasks related to the roll out, release and general project management
  • You take on tasks related to reporting and documentation of the project
  • You are a competent contact person for our stakeholders and will reliably assist them with questions and problems
  • You support the team with daily business tasks
  • You get your own projects and are responsible for their implementation

 

About You:

  • You are currently enrolled at University
  • Ideally, you already have some work experience in the form of internships or a working student activity
  • You are able to work on your own responsibility and to organize yourself
  • You have a pronounced problem-solving behaviour and a hands-on mentality
  • You are willing to learn about technical topics and like to organize things in detail
  • You appear confident, have stated communicate skills and intercultural competence
  • You are customer and service oriented
  • You will keep a cool head even in stressful situations and keep your friendly appearance
  • You have very good written and spoken knowledge of English

Benefits:

  • You will take on an important role in one of the most exciting IT logistic projects in Germany, with the market leader in connectivity solutions for transport companies
  • You work directly with one of the largest tech start-ups or biggest companies on the German market
  • You will be supported in your professional and personal development
  • You will work in a central, modern office in the City of Frankfurt
  • You experience an open, respectful and at the same time friendly working atmosphere in a young international team that love what they do

 

Contact Us:

Please send us your application (cover letter and CV) to Frau Pejic under recruitment@icomera.com

If you have any questions you can give us a call at + 49 (0) 69 76061367

Icomera Germany GmbH

Junghofstr. 24

60311 Frankfurt / Main

Icomera, a fast-growing technology company, is looking for a 2nd Line NOC Analyst to join our growing team and contribute to our ambition to deliver top class connectivity products and solutions to our customers in the transportation market.

This is a technical role with the responsibility to keep the customers’ solution functioning and being proactive when it comes to finding trends and faults with the customers ́ products/solutions. There is a heavy focus
on learning the ins and outs of our customers ́fleet, network and technical solutions as part of the role.

This role is primarily a 2nd line position, working on a number of different accounts, across different technologies.

The candidate must demonstrate understanding of incident, change, problem and request management practices. The individual will work with multiple teams to resolve incidents in the production systems. The individual must possess interpersonal and relationship skills necessary to work with a diverse team of users, engineers and NOC members with diverse backgrounds.

Ability to multi-task and manage multiple priorities while working independently will also be required.

 

Key Duties

  • Be responsible for answering escalated support tickets and requests as they come into our ticketing system during contracted hours of work, including some weekends and shifts outside of core office hours
  • Undertaking some troubleshooting against known issues before handing the issue over to a technical expert
  • Managing escalations to our Solutions Centre (3rd line) for unresolvable issues
  • Responsibility for proactive monitoring and fault finding on network equipment on all customers’ fleets
  • Interaction with customers to facilitate field engineer tasks
  • Be responsible for answering incoming Support Desk phone calls when overflowing from the 1st line team when logged into the phone system
  • Responsible for suggesting improvements to the checks and routines as stated in the Icomera support wiki
  • Assisting with software testing and deployment of new firmware releases
  • Advising on the technical integration of 3rd party products
  • Assisting in the building and testing of hardware being released to customers
  • Escalate issues to the “Technical Account Manager or to the line manager to get the issue solved quickly
  • Able to cover 1st line shifts and duties when absolutely necessary to cover sickness and other unforeseen circumstances
  • Assist in developing and providing technical staff the troubleshooting and technology training to improve self-sufficiency and ability to resolve network issues expeditiously
  • A high level of written and verbal communication skills in order to convey status and resolutions to a wide range of audiences

You will have the following knowledge, skills & experience:
Knowledge, Skills and Abilities:

Essential

  • At least two years working in a NOC environment
  • Working knowledge of Network architecture (TCP/IP, WiFi).
  • In-depth knowledge of Linux fundamentals, file systems and networking
  • Knowledge of network and networking fundamentals – LAN, WLAN, TCP/IP and other industry standards
  • Experience of working in a networking and support environment in a customer facing role
  • Intermediate to Advanced data analysis skills utilising MS Excel / Google Sheets
  • At least one year’s experience working in a Support Desk/1st line role
  • Good technical aptitude to help with describing faults to technical experts
  • Strong team player with good work ethics, excellent interpersonal and communication skills
  • Highly organised self-starter with the ability to prioritise workload to deliver high quality results to demanding timelines
  • Excellent troubleshooting skills, able to demonstrate an analytical approach
  • Availability to work unsocial hours when required

Desirable

  • CCNA or Network + certification
  • Python / Bash Scripting
  • Experience with SQL
  • Understanding of Virtual environments
  • Knowledge of the mobile network landscape and technologies used in the UK and Europe
  • Experience of working within an ITIL environment

 

What we offer you:

  • An excellent team-focused environment
  • An opportunity to be a part of a truly innovative and fast-growing company
  • A chance to make your mark on the future technology for public transport
  • A competitive salary
  • An extremely flexible, fun and varied schedule
  • Company benefits such as pensions, gym contributions, Specsavers vouchers and much more
  • At Icomera, you will get a chance to work on products that are visible by many users worldwide, including passengers for some of the largest train and bus companies in Europe and North America

 

The position is based in the Chatham office and is a full-time employment. If you have any questions, feel free to contact Mat Strange on mat.strange@icomera.com
Send your application to: recruitment@icomera.com

Apply today and join our team!

Icomera, a fast-growing technology company, is looking for an Assistant Accountant to join our growing team and contribute to our ambition to deliver top class connectivity products and solutions to our customers in the transportation market.

This is an excellent opportunity for a commercially aware Assistant Accountant who would like to join a fast growing entrepreneurial organisation. You will be reporting to the Financial Controller for the UK subsidiary located in Chatham, Kent.

This is an exciting, hands on role for someone that will have the opportunity to look at all aspects of the business not just one area.

 

Key Duties

  • Maintaining the sales ledger to ensure it reflects an accurate and up to date record of the company’s financial position
  • Reconcile bank accounts including foreign currency accounts
  • Creation of Purchase Orders
  • Balance Sheet reconciliations
  • Assist in preparation of monthly management accounts
  • EC Sales and intrastat submission
  • Supporting other functions within the Finance team as and when required

What we offer you:

  • An excellent team-focused environment
  • An opportunity to be a part of a truly innovative and fast-growing company
  • A chance to make your mark on the future technology for public transport
  • A competitive salary
  • An extremely flexible, fun and varied schedule
  • 25 days annual holiday per calendar year – increasing one day per year following completion of 2 years employment, then 1 additional day per year until a maximum of 28 days
  • Company benefits such as pensions, gym contributions, Specsavers vouchers and much more
  • At Icomera, you will get a chance to work on products that are visible by many users worldwide, including passengers for some of the largest train and bus companies in Europe and North America

 

The position is based in the Chatham office and is a full-time employment. If you have any questions, feel free to contact Michelle Upon on michelle.upton@icomera.com
Send your application to: recruitment@icomera.com

Apply today and join our team!

Icomera, a fast-growing technology company, is looking for a Senior Project Manager, to join our growing team and contribute to our ambition to deliver top class connectivity products and solutions to our customers in the transportation market.

The ideal candidate must be able to demonstrate the experience, education, skills and competency required to lead and direct projects. 5 years of experience from the role as Project Manager preferably from the IT, Telecom, or Rail industry. Experience of managing projects across different teams and locations is advantageous.

You will work in our UK Engineering team and be responsible primarily for the delivery of various on-train network integration projects. The position is primary based in Icomera´s office in Dunfermline, Scotland, reporting directly to the UK Head of Projects.

The role involves both internal and external delivery ownership, requires frequent travel – to our main office in Chatham, Kent, and meeting clients, suppliers, contractors, mostly in the UK.

 

Key Duties:

  • Lead, develop and manage technology projects in the transport industry.
  • Develop project management plan, including all subsidiary plans.
  • Produce, monitor and control projects’ financial plans
  • Perform month end activities on SAP, which include among others, estimate and update project ETCs, EACs and delivery forecast
  • Produce monthly reports in line with the project and Icomera reporting calendar, providing details on progress, actuals, forecast and explanation of variances
  • Monitor project performance and develop Key Performance Indicators (KPI) in line with Icomera and Engie Ineo new project governance requirements
  • Support Sales with estimates, proposals and presentations
  • Maintain accurate project documentation files in a timely manner
  • Lead and prepare Support Mobilisation (SMC) process

You will have the following knowledge, skills & experience:

Knowledge, Skills and Abilities:

  • An education to a degree level in IT or Telecom, or extensive experience in a similar field
  • PMP certified or equivalent project management training
  • Strong business acumen and commercial skills
  • Have a thorough understanding of IT, computer systems and applications
  • Experience from working in international companies
  • Solid experience and knowledge in financial management
  • Proficiency in using computers and MS Office Suite, especially MS Excel, MS PowerPoint and MS Project
  • User experience using SAP project management module, in processes such as cost and planning budget, scheduling, requisitioning of materials and services
  • Good interpersonal and communication skills
  • Good at multitasking and managing processes in a fluid business-driven environment
  • Highly organised self-starter who can prioritise to deliver high quality results according to demanding timelines
  • Strong team player with good work ethics, excellent interpersonal and communication skills
    Able to travel within UK and ability to work unsocial hours when reasonably required
    Full Driving Licence

 

What we offer you:

  • An excellent team-focused environment
  • An opportunity to be a part of a truly innovative and fast-growing company
  • A chance to make your mark on the future technology for public transport
  • A competitive salary
  • An extremely flexible, fun and varied schedule
  • Company benefits such as pensions, gym contributions, Specsavers vouchers and much more
  • At Icomera, you will get a chance to work on products that are visible by many users worldwide, including passengers for some of the largest train and bus companies in Europe and North America

 

The position is based in Scotland and is a full-time employment. If you have any questions, feel free to contact Alfonso Rodriguez on alfonso.rodriguez@icomera.com
Send your application to: recruitment@icomera.com

Apply today and join our team!

Icomera, a fast-growing technology company, is looking for Field Engineers to join our growing team and contribute to our ambition to deliver top class connectivity products and solutions to our customers in the transportation market.

We are currently looking to recruit a Field Engineer to join us in our ambition to deliver top class connectivity products and solutions to a global market. This is an exciting and challenging role to support the Sales, Delivery and Operations departments. We are looking for someone who can resolve problems, troubleshoot, support customers and also assist in delivery, installations and commissioning, if you have worked within the vehicle systems installations I.E telematics, vehicle security or CCTV. There are positions based in the North West and Scotland area as a field-based engineer and can include travel to customers based within the rest of the UK and help support globally. There will be a company vehicle and fuel card supplied and all expenses paid for travelling globally.

 

Key Duties

  • Installation, configuration and commissioning of Icomera’s products into public transport
  • Pre and Post sales technical support
  • Deep system fault resolution across the Icomera product range
  • Service testing and analysis
  • Onsite installation surveys
  • Carry out mobile coverage surveys
  • Troubleshooting issues

You will have the following knowledge, skills & experience:

Knowledge, Skills and Abilities:

  • Electrical/Electronic background gained in auto electrics
  • Excellent diagnostic skills
  • Knowledge networking technologies
  • Understanding of WI-FI principle
  • Experience working in a transport environment; ideally with experience handling rolling stock
  • Full UK Driving License
  • The ability to work unsocial hours due to vehicle availability
  • Any automotive or telematics experience would be highly advantageous

What we offer you:

  • An excellent team-focused environment
  • An opportunity to be a part of a truly innovative and fast-growing company
  • A chance to make your mark on the future technology for public transport
  • A competitive salary
  • An extremely flexible, fun and varied schedule
  • Company benefits such as pensions, gym contributions, Specsavers vouchers and much more
  • At Icomera, you will get a chance to work on products that are visible by many users worldwide, including passengers for some of the largest train and bus companies in Europe and North America

 

The position is field based and is a full-time employment. If you have any questions, feel free to contact Simon Peters on simon.peters@icomera.com
Send your application to: recruitment@icomera.com

Apply today and join our team!

Icomera, a fast-growing technology company, is looking for a Team Leader, Field Engineer to join our growing team and contribute to our ambition to deliver top class connectivity products and solutions to our customers in the transportation market.

You will be part of a national team of Field Engineers, with the primary responsibility of providing physical service functions to public transport vehicles fitted with Icomera solutions. You will be Team Leader for the Field Engineers based in the North of England and Scotland. Other general areas of responsibility will include:

  • Being able to manage and lead fellow engineers
  • Able to process timesheets, annual leave and recruitment/disciplinary procedures for a local team of engineers
  • Take on new projects and assist with service integrations
  • Liaise with third party integrators concerning technical, mechanical and electrical aspects
  • Assist the head of department
  • Be an escalation point for other engineers

 

Key Duties

  • Help the process of third-party integration and mobilisation alongside fellow Icomera engineers; be smooth and consistent and help develop Icomera engineering services for various on-board systems such as CCTV integration, PIS, passenger counting, vehicle diagnostic and passenger Wi-Fi applications
  • Make sure engineers receive relevant training and knowledge based on the products we will be working with incorporating auditing processes for quality
  • Ensure that all engineers involved in third party integration or engineering services meet the requirements to do the role, also aid the process of newly recruited engineers

 

You will have the following knowledge, skills & experience:

Knowledge, Skills and Abilities:

Education/Experience:

  • Pre and Post sales technical field support
  • Experience working in a transport environment; ideally with experience handling rolling stock
  • System fault resolution across all Icomera products
  • Support for installation and commissioning of Icomera products
  • Service testing and analysis
  • Onsite installation surveys
  • Carry out mobile coverage surveys
  • Stock and delivery management
  • Assist with prototype assembly when required

Essential

  • Experience of project engineering/support
  • Experience in working within the Wi-Fi or passenger transport industries
  • Knowledge of the LAN/WAN network landscape and technologies used in the UK and Europe
  • Electrical/mechanical Engineering background
  • Linux experience
  • Wireless telecommunications experience
  • Experience with network solutions
  • IP network experience
  • Proven customer service experience
  • Proven ability to learn new skills ‘on the job’
  • Team Player with excellent interpersonal skills to converse on all levels. This is especially important in a vehicle depot environment for this role
  • Experience and competence in managing a ‘competency passport’, taken on all site visits to be able to prove training and competencies are in place. These documents will be issued to you, and must be carried and adhered to at all times.
  • Excellent Time & Self-Management
  • Can work alone and use initiative
  • Logical problem solver
  • Flexible to work unsocial hours when required
  • Able to travel within the UK and globally
  • Able to use test equipment
  • Full Driving Licence

Desirable

  • Must welcome challenges
  • 12v to 110v experience

 

What we offer you:

  • An excellent team-focused environment
  • An opportunity to be a part of a truly innovative and fast-growing company
  • A chance to make your mark on the future technology for public transport
  • A competitive salary
  • An extremely flexible, fun and varied schedule
  • Company benefits such as pensions, gym contributions, Specsavers vouchers and much more
  • At Icomera, you will get a chance to work on products that are visible by many users worldwide, including passengers for some of the largest train and bus companies in Europe and North America

 

The position is field based and is a full-time employment. If you have any questions, feel free to contact Simon Peters on simon.peters@icomera.com
Send your application to: recruitment@icomera.com

 

Apply today to join our team!

Identify, progress and close sales opportunities within Icomera’s target market focused on video surveillance products and services. The position includes all areas within the transportation sector with primary focus on UK Bus and Rail.

 

Key Duties

  • Identify, qualify, price, plan, progress and close ‘major account’ sales opportunities for the Icomera video surveillance products and services. In line with allocated territory, budget and personal sales targets
  • To drive, monitor and assist the technical solution development. Continual communication with the Solutions and Engineering teams is essential
  • To ensure that technical solutions are proposed and communicated in a clear and appropriate way to the customer
  • Pro-actively manage the new business sales process to achieve/exceed company goals and targets in sectors through direct or existing and future sales channels
  • To proactively manage and continually improve client and partner relationships within the target market and agreed accounts. Ensure that relationships within the key customers are formed at all relevant levels and that relationships, which involve other Icomera personnel are given the correct attention
  • To map the opportunities in a clear way together with the decision makers and lodge into the CRM system
  • To focus on increasing profitable, regular and consistent revenue streams in line with personal objectives and company strategy
  • Generate ‘fit for purpose’ customer proposals and business case benefits
  • Pro-actively develop lead-generation strategies for existing and potential new markets. In line with allocated personal objectives and Icomera strategic aims
  • Coordinate bid and contract / legal reviews with other Icomera personnel as required
  • Coordinate sales activities with sales director and hold regular review and catch up meetings
  • Ensure staff are responding quickly and correctly to enquiries
  • Support Marketing-led initiatives including attending trade shows and contributing to documentation where required

 

You will have the following knowledge, skills & experience:
Knowledge, Skills and Abilities:

  • Experience within the transportation sector with in-depth knowledge of video surveillance solutions
  • Excellent written and verbal communication skills
  • Good interpersonal communication and customer service skills are needed in order work successfully with prospects, customers, and cross functional teams to meet performance goals
  • Strong aptitude for learning new technologies and understanding how to utilize them in a customer facing environment
  • To work within the organisation procedures
  • Ability to follow standard engineering principles and practices
  • Creative approach to problem solving
  • Able to travel to the prospective customer’s sites as necessary
  • Ability to get things done and fight through the fog
  • Ability to strategically plan and manage a sales approach for key bids

 

Experience and Education:

  • Experience of working in a similar customer facing sales position
  • Proven experience of closing large value opportunities
  • Understanding of the target market of Icomera, products and solutions

 

What we offer you:

  • An excellent team-focused environment
  • An opportunity to be a part of a truly innovative and fast-growing company
  • A chance to make your mark on the future technology for public transport
  • A competitive salary
  • An extremely flexible, fun and varied schedule
  • 25 days annual holiday per calendar year – increasing one day per year following completion of 2 years employment, then 1 additional day per year until a maximum of 28 days
  • Company benefits such as pensions, gym contributions, Specsavers vouchers and much more
  • At Icomera, you will get a chance to work on products that are visible by many users worldwide, including passengers for some of the largest train and bus companies in Europe and North America

 

The position is based at home and is a full-time employment. If you have any questions, feel free to contact Stephen Hall: Stephen.hall@icomera.com
Send your application to: recruitment@icomera.com

Apply today and join our team!

We are looking for a Senior Solutions Architect with industry experience of video surveillance in transportation.

As a Senior Solutions Architect within the video surveillance business area you will have overall responsibility for the video surveillance offerings, HW, SW, security and connectivity working closely with the PLCM team to ensure the organisations governance is in place. This is a hands-on technical role and you will need to be confident dealing with a range of stakeholders from IT, the business, and strategic partners.

Key Duties

  • Creating the video surveillance overall solution architecture and roadmaps and explain the implementation steps necessary to meet evolving business requirements
  • Designing and implementing solution governance to ensure consistency in line with best practice methods
  • Providing technical advice and support to engineer’s solution and systems engineers
  • Analysing new opportunity requirements from a video surveillance perspective to ensure solutions meet standards for reliability, scalability, and availability
  • Taking the technical lead for all video surveillance projects to validate the design and implementation based on the architectural standards and guidelines
  • This is a managerial role with the systems and solution engineers reporting directly

 

You will have the following knowledge, skills & experience:
Knowledge, Skills and Abilities:

  • A leader of others who invests in developing people
  • A technical and commercial mindset
  • Highly resilient and comfortable taking controlled risks
  • Enjoys getting hands dirty with the numbers and equally adept at taking a strategic/commercial view
  • Develop relationships with business partners, suppliers and integrators
  • An improvement mindset, always seeking opportunities to add value

Experience and Education:

  • Bachelor’s degree in relevant technical field or equivalent
  • 10 years’ industry experience in a customer facing role

 

What we offer you:

  • An excellent team-focused environment
  • An opportunity to be a part of a truly innovative and fast-growing company
  • A chance to make your mark on the future technology for public transport
  • A competitive salary
  • An extremely flexible, fun and varied schedule
  • 25 days annual holiday per calendar year – increasing one day per year following completion of 2 years employment, then 1 additional day per year until a maximum of 28 days
  • Company benefits such as pensions, gym contributions, Specsavers vouchers and much more.
  • At Icomera, you will get a chance to work on products that are visible by many users worldwide, including passengers for some of the largest train and bus companies in Europe and North America

 

The position is based at home and is a full-time employment. If you have any questions, feel free to contact Stephen Hall: Stephen.hall@icomera.com
Send your application to: recruitment@icomera.com

Apply today and join our team!

Icomera, a fast-growing technology company, are looking for a Technical Service Manager (TSM) to join our operations team to help drive our ambition to deliver and service Icomera’s top class products and solutions to our customers in the transportation market.

 

The Role:

As the critical customer facing team member, the TSM has the important responsibility to drive and manage all technical operation aspects as a Tier 2 representative to ensure quality assurance with their assigned account(s) in an efficient and effective manner.  In this role, the TSM will establish a collaborative working rapport and build the confidence in their clients as they establish themselves as a “trusted partner”.  As a “trusted partner” the TSM will establish and maintain weekly Technical operation calls, monthly/quarterly service reports, technical updates, trouble reports, and other operational issues that their clients may raise.  The TSM will be involved in the day to day operational activities and assist in solving any technical issues that may arise in their account.  In addition, the TSM will have a keen eye and ear to the ground anticipating the needs and problems that their client may have and bring back to the Icomera sales lead.

 

Responsibilities:

  • Baseline and maintain current software, firmware records of the deployed Icomera products to include the Mobile router and gateway its assigned to, access points, switches, and any other business solutions integrated in the solution
  • Maintain daily/weekly/monthly performance statistics of assigned client’s solution driving quality service level metrics
  • Maintain and report progress reports both internally and externally for client initiatives and operational activities
  • Facilitate and lead both internal and external resources to support operational activities ensuring quality assurance and solution metrics are achieved.
  • As a gatekeeper of the account ensure by testing or assisting in the testing of software updates are properly tested and implemented in an effective change control manner
  • Drive the analysis and completion of a comprehensive Root Cause Analysis and Incident reports and present to their assigned client impacted by any service outage
  • Enable the NOC for success by ensuring they fully understand the client solution and support processes and procedures established for the client
  • Assist in the resolution of any trouble tickets raised
  • Escalate internally to the appropriate engineering core and 3rd line development teams to resolve technical issues
  • Effectively communicate any upsell opportunity to the Icomera sales and sales engineering teammate assigned to the account

We believe you should have the following:

  • Computer Science or Electrical Engineering background degree or equivalent relevant technical experience
  • Wireless and data network telecommunications experience
  • Ability to multi-task and maintain several assigned accounts simultaneously
  • Team Player with excellent interpersonal skills to communicate both verbal and written on various levels
  • A self-start hands on leader that thrives in a challenging and upstart environment providing cutting edge solutions
  • Problem solver with the ability to work under pressure
  • Flexible to work long hours when required
  • Strong work ethics and values
  • Ability to travel throughout the Icomera US Region


It is also desirable with:

  • Experience in working within the passenger transport industries
  • Basic knowledge of Linux based operating systems
  • Experience working with IP based networks
  • Knowledge of the mobile network landscape and technologies

 

Icomera offers you:

  • An excellent team-focused working environment
  • An opportunity to be a part of a truly innovative and fast-growing market
  • A chance to make your mark on the future of technology for transport
  • A competitive salary
  • An extremely flexible, fun and varied schedule

 

You will be a part of a company which is a contributor to future technology for public transportation and which is growing rapidly. You will also be a member of a team focused environment and your work day will be fun, flexible and varied. Send your application to recruitment@icomera.com

 

Apply today and join our team!

We are always looking for the best talent. We are based in Sweden, with offices in the United States, United Kingdom and France, and are happy to accept applications from anyone who already has the right to work in these countries (for example: EU citizenship).

Please send your CV and covering letter to recruitment@icomera.com.

We only engage in direct recruitment;
calls or CVs received via recruitment agencies will not be accepted.