Skip to main content

Careers

Careers


Join Icomera and be part of a world that is growing every day. Here, high performers are rewarded in an ever-changing, quality-oriented environment that provides everyone with the chance to stretch and develop themselves. We are proud to foster a culture of inclusivity and equality, where every person can realise their potential.

Icomera, a fast-growing technology company, is looking for Sales Director to join our growing team and contribute to our ambition to deliver top class connectivity products and solutions to our customers in the transportation market.

The primary focus of the role is to build on Icomera UK’s strong market position in the public transport sector by leading the sales team in establishing a healthy multi-year opportunity pipeline and meeting monthly and annual sales targets. Essential to this role is the ability to build strong relationships with senior customer decision makers and to use these to promote the Engie Solutions and Icomera product and service portfolios.

A secondary focus is to work with other Icomera departments and Engie Solutions group companies in identifying and winning new product, solution and service opportunities within the Rail, Bus, Light Rail and Marine transport industries. This person will also be required to support developing sales opportunities as part of a team in new markets in Australasia and Asia.

Travel both domestically and abroad is a key part of the Sales Director role. This is a high availability and high visibility role that requires the ability to build strategic relationships with senior decision makers. Excellent communication, organisational and numeracy skills are vital.

 

Key Duties:

  • To achieve and exceed the Sales Revenue, Gross profit and EBIT targets defined by the Company
  • To generate, champion and propose the ongoing sales plans and strategy for Icomera UK through to acceptance
  • Identify new Solution and Service opportunities with UK train operators, rolling stock manufacturers rolling stock owners and other industry partners and how Icomera can meet these requirements
  • Be familiar and skilled with the use of Salesforce or similar CRM reporting tools
  • To report to the UK Managing Director monthly achievement against budgets, KPIs and sales initiatives
  • To drive sales and the sales team and develop a culture of continuous improvement
  • Work closely with the Operations teams to achieve the highest levels of customer satisfaction
  • Work closely with the Sales Engineering, Solutions and Operations teams to identify, define and package new Solutions and Services
  • Lead in the definition and implementation of the Sales Decision process and ensure that corporate governance is adhered to
  • Working with Finance, produce financial forecasts and reports detailing UK sales performance against defined targets
  • To have a regular presence in the Chatham HQ office
  • Lead customer bid responses to deliver high quality, on-time and ultimately successful proposals
  • Review bid proposals to ensure corporate governance is followed and customer requirements are met
  • To proactively manage and continually improve key-client relationships within the region as well as agreed accounts. Ensure that relationships within the key customers are formed at all relevant levels and that relationships which involve other Icomera personnel are given the correct attention
  • Nurture a strong team ethic within the Sales team by successfully managing diverse personalities and backgrounds
  • Be technology/market aware, including proactively researching technology, attending trade shows and liaising with suppliers
  • Understand and be able to interpret Rail standards e.g. EN50155 and the process for integrating new systems and solutions on to Rolling stock

You will have the following knowledge, skills & experience:

Knowledge, Skills and Abilities:

  • A proven track record in leading teams to deliver multi-million pound sales targets
  • Excellent knowledge of the UK transport sector in Rail and Road (Bus/Coach)
  • Fluent in Written and Spoken English
  • Excellent MS skills (advanced Excel desirable)
  • Business Finance
  • Strong team player with good work ethics, excellent interpersonal and communication skills
  • Highly organised self-starter, ability to work with little supervision
  • Ability to prioritise in a fast-paced environment and adapting to meet the goals of the business
  • Able to travel within territory when required and ability to work unsocial hours when required
  • Extensive Rail Systems experience, particularly on-board IP based systems and be confident in explaining potential solutions to customers.
  • Experience of working with UK rail operators and manufacturers to deliver connected train solutions
  • Existing network of UK rail customer and partner contacts.
  • Experience with working with rolling stock Companies – e.g. Bombardier, Siemens, CAF, Stadler
  • Knowledge of working with Infrastructure owners
  • Knowledge of Rail/Light Rail Procurement processes
  • General knowledge of mobile telecoms

 

Experience and Education:

  • 10+ years experience in a Sales or Sales-related role in technology, telecoms or transportation
  • 5+ years experience in a senior position within the UK transport sector
  • Experience of closing multi-million pound sales contracts
  • Experience in leading multi-functional cross-departmental teams to deliver desired sales outcomes
  • Proven negotiation experience with C-level decision makers
  • Proven business management and P&L responsibility experience
  • Budget generation
  • Experience of selling new technologies into the public sector
  • Mobile telecoms experience.

 

What we offer you:

  • An excellent team-focused environment
  • An opportunity to be a part of a truly innovative and fast-growing company
  • A chance to make your mark on the future technology for public transport
  • A competitive salary
  • An extremely flexible, fun and varied schedule
  • 25 days annual holiday per calendar year – increasing one day per year following completion of 2 years employment, then 1 additional day per year until a maximum of 28 days
  • Company benefits such as pensions, gym contributions, Specsavers vouchers and much more
  • At Icomera, you will get a chance to work on products that are visible by many users worldwide, including passengers for some of the largest train and bus companies in Europe and North America

 

The position is based at home and is a full-time employment. If you have any questions, feel free to contact Peter Kingsland on peter.kingsland@icomera.com
Send your application to: recruitment@icomera.com

No agencies please

 

Apply today and join our team!

About the Job:

  • supporting the local team in various respects regarding networking
  • assisting 2nd and 3rd line support teams in troubleshooting, specifically with customer specific information
  • design and plan new network infrastructure building blocks, both on-vehicle and in the back end
  • planning and change management of network related changes
  • making improvement plans regarding availability and performance of existing networking structures both wireless, wired, and mobile backhaul
  • Documentation

 

About You:

Networking:

  • Experience designing, planning, implementing, monitoring, troubleshooting and resolving, complex data transport networks
  • Specifically, good knowledge of the following protocols/software and their contexts: Routing, VLAN (IEEE 802.1q), STP/RSTP, ARP, DHCP, DNS, ICMP, NAT, Tcpdump/Wireshark, SNMP, VARP/VRRP, AAA/Radius, tunneled data transport mechanisms

Wireless:

  • Experience planning and troubleshooting wireless networks (802.11 a/b/g/n/ac),
  • Wireless authentication and encryption protocols,
  • Wireless security

Security:

  • Good understanding of IT Security concepts
  • Capability to design and plan new concepts with security in mind from the start
  • Strong familiarity with linux operating system in the networking context

Would be a plus:

  • Experience with mobile backhaul (LTE / 5G)
  • Experience in networking for the transportation industry
  • Ability to design, plan, implement, monitor, troubleshoot IT Security (Firewall) rulesets
  • Industry certification such as CCNP or similar from other vendors
  • Familiarity with scripting languages/tools, e.g. python, bash, or similar

Personality:

  • A quick learner / Ability to learn and support new systems and applications
  • Strong interpersonal and communications skills, specifically the ability to communicate technical information to non-technical personnel

 

Our Offer:

  • Join a diverse and talented team characterized by a fast-moving start-up culture, and contribute to growing the company in the European market
  • An attractive remuneration package awaits you
  • As an active member of the Frankfurt team, you will become part of an international company with Swedish values and exciting perspectives
  • You will work in a central, modern office in the City of Frankfurt
  • You experience an open, respectful and at the same time friendly working atmosphere in a young international team that just loves what they do
  • Job Ticket, attractive BAV packages, gym discounts and much more

 

Does this sound like an interesting challenge for you?

… then we look forward to your application!

To apply simply send your application (personal letter, CV, availability and remuneration expectations) to Ruzica Pejic: recruitment@icomera.com

The Swedish company Icomera AB is a pioneer and global market leader in the area of connectivity solutions for the transportation industry. Icomera started to fit trains with Wi-Fi already in 2002, and the mobile connectivity solution is now used by more than 1 million people a week in more than 33 countries worldwide. Icomera is continuously growing and has already acquired numerous large customers in Germany.

We are now looking for a Front-End Developer to enrich our team in Frankfurt am Main.

 

About the job:

  • You will be part of a global development team and be the lead developer in Germany for customer specific solutions.
  • You will primarily be developing front-end software and have a basic understanding of back-end software development.
  • You are optimizing the development process and take ownership in order to deliver features on-time as a part of a large project.

 

Who you are:

You have experience working with:

  • HTML, CSS Bootstrap
  • JavaScript, JQuery
  • React (preferably) or Angular
  • Python, Flask
  • Responsive Design
  • You have a strong work ethic, are self-going and can seamlessly work as a part of a team

Additional experience with following is seen as a plus:

  • Js
  • CSS preprocessing
  • Linux, Command Line
  • Testing & debugging (Jest, Selenium)
  • Database (sqlite, MySql)
  • You preferably have experience of larger projects and working in international teams.
  • You have good communication and social skills
  • You are willing to travel as needed (primarily to Sweden)

 

Our offer:

  • Join a diverse and talented team characterized by a fast-moving start-up culture, and contribute to growing the company in the European market.
  • Responsibility and ownership of customer developments and solutions.
  • An attractive remuneration package awaits you.
  • As an active member of the Frankfurt team, you will become part of an international company with Swedish values and exciting perspectives.

Does this sound like an interesting challenge for you?

… then we look forward to your application!
To apply simply send your application (personal letter, CV, availability and renumeration expectations) to Ruzica Pejic.

 

Apply today and join our team!

Icomera Germany GmbH
Junghofstraße 24
Frankfurt am Main
Germany

The Swedish company Icomera AB is a pioneer and global market leader in the area of connectivity solutions for the transportation industry. Icomera started to fit trains with Wi-Fi already in 2002, and the mobile connectivity solution is now used by more than 1 million people a week in more than 33 countries worldwide. Icomera is continuously growing and has already acquired numerous large customers in Germany.

We are now looking for a Back-End Developer to enrich our team in Frankfurt am Main.

 

About the job:

  • You will be part of a global development team and be the lead developer in Germany for customer specific solutions.
  • You will primarily be developing back-end software features, virtual machine as well as applications based on the Icomera infrastructure and have a basic understanding of front-end software development.
  • You are optimizing the development process and take ownership in order to deliver features on-time as a part of a large project.

 

Who you are:   

You have experience working with:

  • Linux (prerequisite), Bash
  • An object-oriented programming language, (i.e. C++, Python or Java)
  • Control software
  • Git, SVN or Mercurial
  • Unit and non-regression testing (Jenkins)
  • Scalable application design
  • Database (i.e. MySql, Sqlite or Redis)
  • Algorithm design
  • Software development life cycle

Additional experience with following is seen as a plus:

  • Docker/Kubernetes
  • Cloud computing (AWS)
  • Multi-Threading
  • Hardware experience
  • You have a strong work ethic, are self-going and can seamlessly work as a part of a team
  • You preferably have experience of larger projects and working in international teams
  • You have good communication and social skills
  • You are willing to travel as needed (primarily to Sweden and Berlin)

 

Our Offer:

  • Join a diverse and talented team characterized by a fast-moving start-up culture, and contribute to growing the company in the European market.
  • Responsibility and ownership of customer developments and solutions.
  • An attractive remuneration package awaits you.
  • As an active member of the Frankfurt team, you will become part of an international company with Swedish values and exciting perspectives.

 

Does this sound like an interesting challenge for you?

… then we look forward to your application!
To apply simply send your application (personal letter, CV, availability and renumeration expectations) to Ruzica Pejic.

 

Apply today and join our team!

Icomera Germany GmbH
Junghofstraße 24
Frankfurt am Main
Germany

Icomera, a fast-growing technology company, is looking for a NOC Manager to join our growing team and contribute to our ambition to deliver top class connectivity products and solutions to our customers in the transportation market.

The Network Operations Centre in Chatham is the central touchpoint for remote monitoring and management of thousands of Icomera devices operating on vehicles throughout the UK and the rest of the world. Home to our first and second line teams, the NOC manager is responsible for leading and motivating the NOC team to provide excellent service to our customers and their passengers at all times.

Our NOC team is responsible for carrying out regular fleet checks, responding to remote monitoring events, coordinating field engineering work as well as answering queries from end passengers. Managing a well regimented and responsive team is essential to ensuring we continue to consistently meet our demanding Service Level Agreements to customers.

The NOC manager is expected to build strong relationships and work closely with other regional NOC managers, to ensure that we provide a robust “follow the sun” model that works well. In addition to being part of the global NOC team, this role sits within the UK Operations management team and as such will contribute to the overall strategy for providing great customer support and service, while ensuring that the NOC team is set up to optimally engage with other areas of the business where required.

While the role is primarily based in Chatham, travel to other Icomera and customer offices will regularly be undertaken in fulfilling some duties. The role holder will be expected to help ensure efficient communication and positive cooperation with other teams and regions.

 

Key Duties

  • Coordinating or otherwise assisting in incident responses and any required escalations
  • Making sure the team responds to all customers and tickets within SLA targets
  • Regularly reviewing and refining where necessary internal team processes and other touchpoints to ensure optimal potential is reached
  • Building and maintaining a sense of appropriate urgency and diligence in all activities undertaken by NOC team members
  • Responsible for building and measuring KPIs to help build a holistic view of team performance and aid with workload forecasting or other insights that may help drive business decisions
  • Holding regular check-ins with all team members to understand their challenges, workload and other needs and helping them to succeed
  • Part of the UK Operations Management Team, managing the expectation of inter-departmental stakeholders and working closely with other operations managers to improve interdepartmental engagements
  • Ability to manage stakeholders at all levels, with a problem-solving attitude
  • Work with the Global NOC Coordinator to ensure harmony with other worldwide processes
  • Able to empathise with users with support issues, and have a ‘can-do’ attitude to fixing their problems
  • Able to look ahead and forecast process or technical problems that need remedies applying in advance
  • Able to manage staff and stakeholder conflicts, and the ability to command and control meetings
  • Experience with executing staff disciplinaries and recruitment

Manager/Team Leader Mandatory Tasks

  • Provide line management and direction to a first line customer service team and a second line technical team
  • Ensuring all team members are well-coordinated, motivated, trained and otherwise set up for success
  • Manage the Regional NOC’s staff schedule changes and make adjustments when needed
  • Report any unresolvable UK issues to the Senior Operations Director, UK for BAU issues
  • Report any process issues to the Global NOC Coordinator
  • Authorised to change the schedule within the UK NOC in cooperation with the other NOC Analysts and Regional NOC Managers

 

You will have the following knowledge, skills & experience:
Knowledge, Skills and Abilities:

  • Fluent in English and able to offer technical customer support in English in speech as well as in written text
  • Exceptional written English for customer correspondence
  • Familiar with networking and IT environments
  • Experience working with Linux applications and commands
  • Excellent interpersonal and communication skills
  • Good ability to organise tasks and duties

Experience and Education:

  • At least three year’s experience of being the team leader of a NOC responsible for monitoring and troubleshooting complex network setups, preferably within the transport and/or telecommunications/IT sector
  • At least five years of customer support experience, in general, is required
  • High school level education

 

What we offer you:

  • An excellent team-focused environment
  • An opportunity to be a part of a truly innovative and fast-growing company
  • A chance to make your mark on the future technology for public transport
  • A competitive salary
  • An extremely flexible, fun and varied schedule
  • 25 days annual holiday per calendar year – increasing one day per year following completion of 2 years employment, then 1 additional day per year until a maximum of 28 days
  • Company benefits such as pensions, gym contributions, Specsavers vouchers and much more
  • At Icomera, you will get a chance to work on products that are visible by many users worldwide, including passengers for some of the largest train and bus companies in Europe and North America

 

The position is based in the Chatham office and is a full-time employment. If you have any questions, feel free to contact manager on andrew.fox@icomera.com
Send your application to: recruitment@icomera.com

 

Apply today and join our team!

Das schwedische Unternehmen Icomera AB, ist Pionier und weltweit marktführend im Bereich Connectivity Lösungen für Transportunternehmen. 2002 stattete Icomera als erstes Unternehmen Züge, Busse und Fähren mit mobilen Internetlösungen aus. Heute nutzen mehr als 1,5 Million Menschen wöchentlich, in mehr als 40 Ländern die mehrfach ausgezeichneten Lösungen aus dem Bereich WiFi, Infotainment und On-board Entertainment. In Deutschland zählen die Deutsche Bahn, Flixbus, Bombardier Transportation, Siemens und viele andere zum Kundenstamm.

 

Deine zukünftigen Aufgaben:

  • Ferninstallation und Konfiguration der Software auf Icomera Routern, die in Zügen und Bussen namhafter Reiseunternehmen weltweit eingesetzt sind.
  • Testen von Softwareinstallationen und -konfigurationen
  • Durchführung und Kontrolle von Software- und Flottenkonfiguration
  • Troubleshooting und reporting an 3rd line Team nach der Fehlersuche
  • Überwachung der Flotte
  • Aktive Schnittstelle zu den internen technischen Experten im Softwarebereich, dem Key Account Management und dem Headquarter in Schweden

 

Dein Profil:

  • Eine technische Ausbildung als Fachinformatiker oder einen Bachelorabschluss im Bereich IT, Telekommunikation oder eine vergleichbare Ausbildung
  • Erste Berufserfahrung im IT-Bereich
  • Du besitzt eine hohe Kunden- und Serviceorientierung und bist ein Organisationstalent
  • Du besitzt gute analytische Fähigkeiten, sowie kommunikationsstärke und bist ein teamplayer
  • Fließende Deutschkenntnisse setzen wir voraus
  • Gute Englischkenntnisse (Unternehmenssprache)
  • Gute Kenntnisse im Umgang mit Tickettools
  • Erste Erfahrung in Linux: Installation und Konfiguration von Software
  • Kenntnisse in Shell Kommandos von Vorteil

NICE TO HAVE:

  • Kenntnisse in HTML und CSS

 

Was wir dir bieten:

  • Werde Teil von Icomera und gestalte den Marktaufbau in Deutschland aktiv mit
  • Etabliere die preisgekrönten Technologien des internationalen Marktführers bei unseren namhaften deutschen Kunden
  • Werde Teil eines dynamischen, internationalen Teams mit schwedischen Werten und spannenden Perspektiven innerhalb eines expandierenden Unternehmens mit Start-up Charakter
  • Du arbeitest in der Frankfurter Innenstadt
  • Viele zusätzliche Vorteile wie z.B. kostenloses, frisches Obst, Kaffee, Sprudelwasser, sowie einen vergünstigten Tarif in unserem Partnerfitnessstudio
  • Sehr attraktive Arbeitsmittel (eigenes Smartphone, Laptop etc.)
  • Ein RMV-Jobticket
  • Ein attraktives Gehaltspaket rundet unser Angebot an dich ab.

 

Können wir dich für diese Herausforderung begeistern?

Dann freuen wir uns darauf, dich kennen zu lernen! Sende deine Bewerbungsunterlagen (Anschreiben, Lebenslauf, inkl. Verfügbarkeit und Gehaltsvorstellungen) an Frau Pejic unter recruitment@icomera.com

Für erste Fragen steht dir Frau Ruzica Pejic unter der Telefonnummer + 49 (0) 69 76061367 gerne zur Verfügung. Vertraulichkeit sichern wir dir selbstverständlich zu.

 

 

Icomera, a fast-growing technology company, is looking for a 2nd Line NOC Analyst to join our growing team and contribute to our ambition to deliver top class connectivity products and solutions to our customers in the transportation market.

This is a technical role with the responsibility to keep the customers’ solution functioning and being proactive when it comes to finding trends and faults with the customers ́ products/solutions. There is a heavy focus
on learning the ins and outs of our customers ́fleet, network and technical solutions as part of the role.

This role is primarily a 2nd line position, working on a number of different accounts, across different technologies.

The candidate must demonstrate understanding of incident, change, problem and request management practices. The individual will work with multiple teams to resolve incidents in the production systems. The individual must possess interpersonal and relationship skills necessary to work with a diverse team of users, engineers and NOC members with diverse backgrounds.

Ability to multi-task and manage multiple priorities while working independently will also be required.

 

Key Duties

  • Be responsible for answering escalated support tickets and requests as they come into our ticketing system during contracted hours of work, including some weekends and shifts outside of core office hours
  • Undertaking some troubleshooting against known issues before handing the issue over to a technical expert
  • Managing escalations to our Solutions Centre (3rd line) for unresolvable issues
  • Responsibility for proactive monitoring and fault finding on network equipment on all customers’ fleets
  • Interaction with customers to facilitate field engineer tasks
  • Be responsible for answering incoming Support Desk phone calls when overflowing from the 1st line team when logged into the phone system
  • Responsible for suggesting improvements to the checks and routines as stated in the Icomera support wiki
  • Assisting with software testing and deployment of new firmware releases
  • Advising on the technical integration of 3rd party products
  • Assisting in the building and testing of hardware being released to customers
  • Escalate issues to the “Technical Account Manager or to the line manager to get the issue solved quickly
  • Able to cover 1st line shifts and duties when absolutely necessary to cover sickness and other unforeseen circumstances
  • Assist in developing and providing technical staff the troubleshooting and technology training to improve self-sufficiency and ability to resolve network issues expeditiously
  • A high level of written and verbal communication skills in order to convey status and resolutions to a wide range of audiences

You will have the following knowledge, skills & experience:
Knowledge, Skills and Abilities:

Essential

  • At least two years working in a NOC environment
  • Working knowledge of Network architecture (TCP/IP, WiFi).
  • In-depth knowledge of Linux fundamentals, file systems and networking
  • Knowledge of network and networking fundamentals – LAN, WLAN, TCP/IP and other industry standards
  • Experience of working in a networking and support environment in a customer facing role
  • Intermediate to Advanced data analysis skills utilising MS Excel / Google Sheets
  • At least one year’s experience working in a Support Desk/1st line role
  • Good technical aptitude to help with describing faults to technical experts
  • Strong team player with good work ethics, excellent interpersonal and communication skills
  • Highly organised self-starter with the ability to prioritise workload to deliver high quality results to demanding timelines
  • Excellent troubleshooting skills, able to demonstrate an analytical approach
  • Availability to work unsocial hours when required

Desirable

  • CCNA or Network + certification
  • Python / Bash Scripting
  • Experience with SQL
  • Understanding of Virtual environments
  • Knowledge of the mobile network landscape and technologies used in the UK and Europe
  • Experience of working within an ITIL environment

 

What we offer you:

  • An excellent team-focused environment
  • An opportunity to be a part of a truly innovative and fast-growing company
  • A chance to make your mark on the future technology for public transport
  • A competitive salary
  • An extremely flexible, fun and varied schedule
  • Company benefits such as pensions, gym contributions, Specsavers vouchers and much more
  • At Icomera, you will get a chance to work on products that are visible by many users worldwide, including passengers for some of the largest train and bus companies in Europe and North America

 

The position is based in the Chatham office and is a full-time employment. If you have any questions, feel free to contact Mat Strange on mat.strange@icomera.com
Send your application to: recruitment@icomera.com

Apply today and join our team!

Icomera, a fast-growing technology company, is looking for Field Engineers to join our growing team and contribute to our ambition to deliver top class connectivity products and solutions to our customers in the transportation market.

We are currently looking to recruit a Field Engineer to join us in our ambition to deliver top class connectivity products and solutions to a global market. This is an exciting and challenging role to support the Sales, Delivery and Operations departments. We are looking for someone who can resolve problems, troubleshoot, support customers and also assist in delivery, installations and commissioning, if you have worked within the vehicle systems installations I.E telematics, vehicle security or CCTV. There are positions based in the North West and Scotland area as a field-based engineer and can include travel to customers based within the rest of the UK and help support globally. There will be a company vehicle and fuel card supplied and all expenses paid for travelling globally.

 

Key Duties

  • Installation, configuration and commissioning of Icomera’s products into public transport
  • Pre and Post sales technical support
  • Deep system fault resolution across the Icomera product range
  • Service testing and analysis
  • Onsite installation surveys
  • Carry out mobile coverage surveys
  • Troubleshooting issues

You will have the following knowledge, skills & experience:

Knowledge, Skills and Abilities:

  • Electrical/Electronic background gained in auto electrics
  • Excellent diagnostic skills
  • Knowledge networking technologies
  • Understanding of WI-FI principle
  • Experience working in a transport environment; ideally with experience handling rolling stock
  • Full UK Driving License
  • The ability to work unsocial hours due to vehicle availability
  • Any automotive or telematics experience would be highly advantageous

What we offer you:

  • An excellent team-focused environment
  • An opportunity to be a part of a truly innovative and fast-growing company
  • A chance to make your mark on the future technology for public transport
  • A competitive salary
  • An extremely flexible, fun and varied schedule
  • Company benefits such as pensions, gym contributions, Specsavers vouchers and much more
  • At Icomera, you will get a chance to work on products that are visible by many users worldwide, including passengers for some of the largest train and bus companies in Europe and North America

 

The position is field based and is a full-time employment. If you have any questions, feel free to contact Simon Peters on simon.peters@icomera.com
Send your application to: recruitment@icomera.com

Apply today and join our team!

Icomera, a fast-growing technology company, are looking for a Technical Service Manager (TSM) to join our operations team to help drive our ambition to deliver and service Icomera’s top class products and solutions to our customers in the transportation market.

 

The Role:

As the critical customer facing team member, the TSM has the important responsibility to drive and manage all technical operation aspects as a Tier 2 representative to ensure quality assurance with their assigned account(s) in an efficient and effective manner.  In this role, the TSM will establish a collaborative working rapport and build the confidence in their clients as they establish themselves as a “trusted partner”.  As a “trusted partner” the TSM will establish and maintain weekly Technical operation calls, monthly/quarterly service reports, technical updates, trouble reports, and other operational issues that their clients may raise.  The TSM will be involved in the day to day operational activities and assist in solving any technical issues that may arise in their account.  In addition, the TSM will have a keen eye and ear to the ground anticipating the needs and problems that their client may have and bring back to the Icomera sales lead.

 

Responsibilities:

  • Baseline and maintain current software, firmware records of the deployed Icomera products to include the Mobile router and gateway its assigned to, access points, switches, and any other business solutions integrated in the solution
  • Maintain daily/weekly/monthly performance statistics of assigned client’s solution driving quality service level metrics
  • Maintain and report progress reports both internally and externally for client initiatives and operational activities
  • Facilitate and lead both internal and external resources to support operational activities ensuring quality assurance and solution metrics are achieved.
  • As a gatekeeper of the account ensure by testing or assisting in the testing of software updates are properly tested and implemented in an effective change control manner
  • Drive the analysis and completion of a comprehensive Root Cause Analysis and Incident reports and present to their assigned client impacted by any service outage
  • Enable the NOC for success by ensuring they fully understand the client solution and support processes and procedures established for the client
  • Assist in the resolution of any trouble tickets raised
  • Escalate internally to the appropriate engineering core and 3rd line development teams to resolve technical issues
  • Effectively communicate any upsell opportunity to the Icomera sales and sales engineering teammate assigned to the account

We believe you should have the following:

  • Computer Science or Electrical Engineering background degree or equivalent relevant technical experience
  • Wireless and data network telecommunications experience
  • Ability to multi-task and maintain several assigned accounts simultaneously
  • Team Player with excellent interpersonal skills to communicate both verbal and written on various levels
  • A self-start hands on leader that thrives in a challenging and upstart environment providing cutting edge solutions
  • Problem solver with the ability to work under pressure
  • Flexible to work long hours when required
  • Strong work ethics and values
  • Ability to travel throughout the Icomera US Region


It is also desirable with:

  • Experience in working within the passenger transport industries
  • Basic knowledge of Linux based operating systems
  • Experience working with IP based networks
  • Knowledge of the mobile network landscape and technologies

 

Icomera offers you:

  • An excellent team-focused working environment
  • An opportunity to be a part of a truly innovative and fast-growing market
  • A chance to make your mark on the future of technology for transport
  • A competitive salary
  • An extremely flexible, fun and varied schedule

 

You will be a part of a company which is a contributor to future technology for public transportation and which is growing rapidly. You will also be a member of a team focused environment and your work day will be fun, flexible and varied. Send your application to recruitment@icomera.com

 

Apply today and join our team!

We are always looking for the best talent. We are based in Sweden, with offices in the United States, United Kingdom and France, and are happy to accept applications from anyone who already has the right to work in these countries (for example: EU citizenship).

Please send your CV and covering letter to recruitment@icomera.com.

We only engage in direct recruitment;
calls or CVs received via recruitment agencies will not be accepted.