By providing real-time information via mobile web portals or in-vehicle screens, we can keep passengers updated with live arrival and departure times, as well as informed of multi-modal onward journey options.
Armed with the right information at the right moments, a passenger’s journey will meld effortlessly into the rest of their day. Thankfully, our powerful real-time information solutions mean that passengers can be seamlessly guided with accurate, up-to-the-minute information on routes, services and prices…
• Pre-boarding – Passengers can be sent push notifications to their smart device confirming information on departure time and platform, as well as vehicle occupancy levels, for example. This helps minimise the time they need to spend in a public space waiting for a suitable service, and makes it easier to find a free seat in a quiet carriage once they board.
• On Board – While they travel, passengers can be given real-time access to information via their smart device or in-vehicle screens, providing them with live updates on their journey progress. The ability to alert travellers to any issues at the earliest possible moment gives them a degree of control and reassurance; though never good news, if passengers know when and why delays occur, they are far more likely to be understanding.
• Post-Trip – Passengers can be presented with multi-modal onward journey possibilities via their smart device. This creates a truly joined-up experience; able to view departures across various transport modes (train, bus, tram, bike, e-scooter, taxi etc.), customers are empowered to rapidly and intuitively adapt as they proceed along each step of their journey.
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