Just prior to social distancing measures coming into effect in the UK, Greater Anglia recorded more passengers than ever using the Icomera Wi-Fi service that’s provided on board their trains.
Himesh Patel, Head of Greater Anglia’s IT Service Delivery team, said, “The improved technology and performance of the Wi-Fi on our new train fleet is much better than on our old fleet, so more people will be using it to work, use social media or stream while they’re travelling with us.
“To ensure that they still enjoy fast browsing speeds, we’ve increased the bandwidth to ensure it keeps pace with demand and delivers a good experience.”
Bandwidth refers to the amount of data that can be downloaded or uploaded, measured in bits per second.
As the number of users increases, this can cause browsing to run more slowly. By increasing the available bandwidth, Greater Anglia is ensuring that its customers can still enjoy faster internet connections, without the frustration of delays and buffering.
Greater Anglia offers free on-board Icomera Wi-Fi to help commuters enjoy more productive travel time and reduce personal cellular data charges. Passengers can connect to the onboard Wi-Fi by selecting it in a device’s Wi-Fi settings, then opening a web browser to sign in.
In addition to the free Wi-Fi, Greater Anglia’s new Stadler trains have more seats, USB and power sockets, air conditioning, better passenger information screens and improved accessibility including a retractable step at every door which bridges the gap between the train and the platform, making it easier to get on and off with a wheelchair, buggy or heavy luggage.
The trains serving the company’s regional routes are ‘bi-modes’, which are powered by diesel and electricity. They are much greener than Greater Anglia’s old diesel trains, with lower emissions, and modern brakes which release less brake dust into the environment.