If you are travelling on a Chiltern Railways train and are experiencing difficulties with your Wi-Fi connection, we are very happy to help you. Please attempt the following troubleshooting tips to rectify your problem:
Please make sure that your Wi-Fi is turned on/enabled on your device and try to reconnect to the network. If this doesn’t work, please call 020 8028 0375 or email email@example.com for further information.
A low signal strength can indicate that you are trying to connect to an access point located in a different coach. Turn the Wi-Fi on your device off and on again to see if your device can locate an access point with better signal strength.
If you have previously used Chiltern Railways’ “chiltern-wifi”, and/or have moved carriage during your journey, you may find your device isn’t automatically connecting to the Wi-Fi. Deleting the saved Wi-Fi network profile, refreshing the network list and selecting the appropriate network again may enable you to connect.
If that doesn’t work, check your proxy server settings. Proxy server settings need to be turned off or set to automatic before you can reach the landing page. This setting can be turned back on after you have logged in. If you need assistance with this, please call 020 8028 0375 or email firstname.lastname@example.org for further information.
If this doesn’t solve your problem, please reboot your device.
Open a web browser and try to reach any web page. You should be automatically forwarded to our portal. If you aren’t, please attempt to clear your web cache and then refresh the page.
Check that your IP, Proxy and DNS settings are correct and set to be acquired automatically. Your device’s IP address should be in the 10.101.1-3.### range, and the Default Gateway should be 10.101.0.1.
If you need assistance with any of the above, please call 020 8028 0375 or email email@example.com for further information.
This may be an issue, depending on your VPN settings. Please send an email to firstname.lastname@example.org and we will send instructions to you/your IT department concerning VPN settings and requirements.
Your device may connect automatically to certain networks you have connected to before. If any of the station networks has a higher priority than “chiltern-wifi” on your device, it will switch to one of these. Try changing the priority of your network list.
Please call 020 8028 0375 or email email@example.com, detailing the issues you have faced, including your device’s MAC address and your current IP address. Also include the name of the station you boarded the train at and its departure time, as well as the station you will get off the train at and its expected arrival time. Thank you.