Support

Delete and Reload the Saved Network Profile

If you have previously used your transport operator’s Icomera Wi-Fi, you may find your device isn’t automatically connecting to your saved network profile.

Deleting the saved Wi-Fi network profile, refreshing the network list and selecting the appropriate network again may enable you to connect.

Please follow the step-by-step instructions specific to your device’s operating system:

IOS devices

  1. Go to Settings and then Wi-Fi

     

  2. Click on the ‘i’ next to the network you wish to delete/forget
  3. Now click on Forget this network

     

  4. Now refresh the network list and connect again

Android

  1. Open your Applications menu and select Settings

     

  2. Under Wireless & Networks, select Wi-Fi

     

  3. Click the menu button in the upper right corner (usually displayed with three dots in a vertical line)
  4. From the drop-down menu select Saved networks

     

  5. Select the network you wish to remove. A prompt will appear on your screen. Select the Forget option
  6. Now refresh the network list and connect again

Windows Phone

  1. Go to Settings, then WiFi and click on the Advanced button
  2. To delete a network, tap and hold over the name. Then, tap Delete

     

  3. Now refresh the network list and connect again

Please note that these instructions are for guidance only and subject to change. If this doesn’t resolve your issue, try clearing your web browser’s cache memory/browser history.

If you’re still experiencing problems, please contact your transport operator, who will be able to handle your query. In order to help solve the issue as quickly as possible, please be ready with the following details:

  1. Your transport operator and the route you are travelling on
  2. The make and model of the device you are using
  3. A short description of the problem (e.g. not able to connect to the Wi-Fi network from the landing page)
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