We are always on hand to help support our clients.
Our industry-leading suite of software tools enables you to monitor, manage and report on onboard systems, while our Network Operations Centre (NOC) and team of qualified field engineers are ready to react quickly if any issues occur, delivering a long-term and reliable solution.
The Icomera Management Suite
Post-installation, Icomera’s technology empowers you to manage your solution independently; we provide you with a suite of powerful, fully integrated cloud-based tools, designed specifically for public transport applications. The Icomera Management Suite (IMS) allows you to remotely monitor and update systems while a fleet is out in service, without any disruption – something that just isn’t possible using standard office network IT tools.
The Icomera Network Operations Centre
Icomera’s Network Operations Centre (NOC) exists to provide 24/7/365 reactive and proactive monitoring and support for Icomera clients; we utilise cutting-edge technology support solutions to deliver high value services to our clients, so when issues occur, we are able to react quickly to keep system downtime to an absolute minimum.
Field Engineering Services
Although our solutions are reliable, we know that things can sometimes go wrong – And when they do, you need can-do people who know how to solve problems. That’s why we have a dedicated team of skilled field engineers on standby to ensure our clients get quick hands-on assistance whenever they need it.