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    Real-Time Passenger Feedback Improving Operational Performance

    When discussing the many benefits of passenger feedback solutions, it can be tempting to focus on the longer-term advantages that tracking customer sentiment can provide. Indeed, these should never be overlooked; an operator can utilise feedback data to measure satisfaction levels over time, better understand why their passengers feel the way they do, and action...

    Passenger Feedback & Sentiment Analysis

    Our passenger feedback and sentiment analysis solution allows transport operators to access measurable and actionable feedback that they receive from their passengers. Using this information, issues can be resolved before they escalate, and products and services can be improved.

    Transport for Wales Trials Solution for Passengers with Hearing Loss

    Transport for Wales (TfW) has trialled a new onboard digital service providing passengers with hearing loss with personalised journey information announcements. The Hearing Enhanced Audio Relay (HEAR) application was successfully tested on TfW trains on the Rhymney – Penarth route for two months, with the aim of improving the journeys of passengers with hearing loss....

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